128 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Avaya OneCloud CCaaS

Great for conference calls internationally. Connectivity is great and it's user friendly. Great for organizations looking to communicate globally, and also for sales teams. Not the best fit for smaller organizations as there are cheaper and easier to implement solutions out there if the requirement is just for internal communication
Aly Hajiani | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Avaya OneCloud CCaaS
8.6
Nextiva Business Phone Service
Agent dashboard
Avaya OneCloud CCaaS
9.2
Nextiva Business Phone Service
Validate callers
Avaya OneCloud CCaaS
8.5
Nextiva Business Phone Service
Outbound response
Avaya OneCloud CCaaS
8.7
Nextiva Business Phone Service
Call forwarding
Avaya OneCloud CCaaS
8.8
Nextiva Business Phone Service
Click-to-call (CTC)
Avaya OneCloud CCaaS
8.4
Nextiva Business Phone Service
Warm transfer
Avaya OneCloud CCaaS
8.7
Nextiva Business Phone Service
Predictive dialing
Avaya OneCloud CCaaS
7.8
Nextiva Business Phone Service
Interactive voice response
Avaya OneCloud CCaaS
9.2
Nextiva Business Phone Service
REST APIs
Avaya OneCloud CCaaS
8.0
Nextiva Business Phone Service
Call scripts
Avaya OneCloud CCaaS
8.6
Nextiva Business Phone Service
Call tracking
Avaya OneCloud CCaaS
8.9
Nextiva Business Phone Service
Multichannel integration
Avaya OneCloud CCaaS
8.6
Nextiva Business Phone Service
CRM software integration
Avaya OneCloud CCaaS
8.5
Nextiva Business Phone Service

Workforce Optimization (WFO)

Avaya OneCloud CCaaS
8.8
Nextiva Business Phone Service
Inbound call routing
Avaya OneCloud CCaaS
8.5
Nextiva Business Phone Service
Omnichannel inbound routing
Avaya OneCloud CCaaS
8.7
Nextiva Business Phone Service
Recording
Avaya OneCloud CCaaS
8.9
Nextiva Business Phone Service
Quality management
Avaya OneCloud CCaaS
9.0
Nextiva Business Phone Service
Call analytics
Avaya OneCloud CCaaS
8.9
Nextiva Business Phone Service
Historical reporting
Avaya OneCloud CCaaS
9.3
Nextiva Business Phone Service
Live reporting
Avaya OneCloud CCaaS
8.7
Nextiva Business Phone Service
Customer surveys
Avaya OneCloud CCaaS
8.7
Nextiva Business Phone Service
Customer interaction analytics
Avaya OneCloud CCaaS
8.6
Nextiva Business Phone Service

Cloud PBX

Avaya OneCloud CCaaS
Nextiva Business Phone Service
8.4
Hosted PBX
Avaya OneCloud CCaaS
Nextiva Business Phone Service
7.7
Multi-level Interactive Voice Response (IVR)
Avaya OneCloud CCaaS
Nextiva Business Phone Service
8.8
User templates
Avaya OneCloud CCaaS
Nextiva Business Phone Service
8.4
Call reports
Avaya OneCloud CCaaS
Nextiva Business Phone Service
9.4
Directory of employee names
Avaya OneCloud CCaaS
Nextiva Business Phone Service
7.7

Call Management

Avaya OneCloud CCaaS
Nextiva Business Phone Service
8.4
Answering rules
Avaya OneCloud CCaaS
Nextiva Business Phone Service
8.4
Call recording
Avaya OneCloud CCaaS
Nextiva Business Phone Service
9.1
Call park
Avaya OneCloud CCaaS
Nextiva Business Phone Service
8.0
Call screening
Avaya OneCloud CCaaS
Nextiva Business Phone Service
8.5
Message alerts
Avaya OneCloud CCaaS
Nextiva Business Phone Service
8.0

VoIP system collaboration

Avaya OneCloud CCaaS
Nextiva Business Phone Service
7.5
Video conferencing
Avaya OneCloud CCaaS
Nextiva Business Phone Service
7.3
Audio conferencing
Avaya OneCloud CCaaS
Nextiva Business Phone Service
8.1
Video screen sharing
Avaya OneCloud CCaaS
Nextiva Business Phone Service
8.0
Instant messaging
Avaya OneCloud CCaaS
Nextiva Business Phone Service
6.6

Mobile apps

Avaya OneCloud CCaaS
Nextiva Business Phone Service
7.5
Mobile app for iOS
Avaya OneCloud CCaaS
Nextiva Business Phone Service
7.8
Mobile app for Android
Avaya OneCloud CCaaS
Nextiva Business Phone Service
7.3

Pros

Avaya OneCloud CCaaS

  • Strengths of Avaya include the ability to answer incoming calls in a convenient format for employees.
  • The use of Avaya proves the user-friendly design and a way for employees to adjust settings in a clear and concise manner to adjust for his or her preferences.
  • Avaya also allows the employee to transfer and conference calls in an easy drag-and-drop method and is very user-friendly.
  • The functionality of Avaya allows for the virtual employee to log in, choose various auxiliaries chosen by your company to ensure schedule adherence and maintain corroboration with other applications and software programs.
Shauna Stermer | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

Avaya OneCloud CCaaS

  • Avaya could use some improvement in moving calls off the system when they have arrived at a far destination. This is a technical point and will not be often encountered by users or most technicians and really is no fault of Avaya but crossing over into local telephone systems around the world would be a great advantage.
  • The methods for interacting with some of the menus are rather involved. The system is highly complex but at this time it is mature enough to start bringing all the control features under one roof rather than through three separate interfaces.
Alfred Brock | TrustRadius Reviewer

Nextiva Business Phone Service

  • I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
  • Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.
Heather Neisen | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 8.0
Based on 13 answers
I am really not the decision maker on this subject but given the cost of the investment in Avaya, I do not see the company not renewing the use of Avaya. The new licensing model no longer requires expensive upgrades to stay current with new features added to the system and really helps with the cost of investment.
Michelle VanderBand | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 8.0
Based on 6 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Michelle VanderBand | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Support Rating

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 7.8
Based on 8 answers
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
Uchenna Ezumezuh | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.8
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud CCaaS

There are other vendors out there, Cisco, Mitel, Shortel, etc.... We also sell Panasonic systems. Panasonic fills a gap/price point for the businesses that wants to rely on us to manage their phone system, and get their foot in the door with a phone system. The Panasonic from an administration side can be rough on a system administrator trying to do their own MAC work. Cisco and the others all have their benefits, and drawbacks. Each have their own pricing and feature models, so it is really a wash in a matter of speaking until you get into the realm of support, licensing, and integrating with 3rd party vendors.If you do need to rely on a 3rd party vendor to integrate with your AVAYA solution, if the vendor is a Dev Connect partner you know it will work. Avaya spends weeks with vendors testing and creating documentation on how to integrate a multitude of solutions with their partners. Other competitors are lacking in this department.
Richard Heller | TrustRadius Reviewer

Nextiva Business Phone Service

We found Nextiva to be a superior product compared to Vonage. While a larger company, the features, and infrastructure were not as desirable as Nextiva. We also heard word-of-mouth reviews that pushed us to believe that Nextiva was going to be a better performer than Vonage, and so far, our experience has proven true.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya OneCloud CCaaS

  • Once purchased and running, you don't need to worry about it for years.
  • Support price is following the other companies. Price is good.
  • When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

  • The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
  • Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
  • Call logs add for better supervision when personnel is not in the same location.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Pricing Details

Avaya OneCloud CCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya OneCloud CCaaS Editions & Modules

Additional Pricing Details

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Avaya OneCloud CCaaS
8.4
Nextiva Business Phone Service
8.3

Likelihood to Renew

Avaya OneCloud CCaaS
8.0
Nextiva Business Phone Service
6.0

Usability

Avaya OneCloud CCaaS
8.0
Nextiva Business Phone Service
8.0

Reliability and Availability

Avaya OneCloud CCaaS
7.0
Nextiva Business Phone Service

Performance

Avaya OneCloud CCaaS
10.0
Nextiva Business Phone Service

Support Rating

Avaya OneCloud CCaaS
7.8
Nextiva Business Phone Service
8.8

Implementation Rating

Avaya OneCloud CCaaS
9.1
Nextiva Business Phone Service

Add comparison