What users are saying about
Avaya OneCloud CCaaS
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Top Rated
153 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 153 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.8 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- Avaya OneCloud CCaaS ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
9.0
Avaya OneCloud CCaaS
90%
8.7
StringeeX
87%
Avaya OneCloud CCaaS ranks higher in 8/13 features
Avaya OneCloud CCaaS ranks higher in 8/13 features
Agent dashboard
9.1
91%
25 Ratings
9.1
91%
1 Rating
Validate callers
9.2
92%
24 Ratings
9.1
91%
1 Rating
Outbound response
9.0
90%
24 Ratings
7.3
73%
1 Rating
Call forwarding
9.3
93%
26 Ratings
9.1
91%
1 Rating
Click-to-call (CTC)
8.8
88%
21 Ratings
9.1
91%
1 Rating
Warm transfer
8.9
89%
25 Ratings
7.3
73%
1 Rating
Predictive dialing
8.4
84%
21 Ratings
9.1
91%
1 Rating
Interactive voice response
8.8
88%
21 Ratings
9.1
91%
1 Rating
REST APIs
9.0
90%
20 Ratings
9.1
91%
1 Rating
Call scripts
9.2
92%
22 Ratings
9.1
91%
1 Rating
Call tracking
9.3
93%
25 Ratings
9.1
91%
1 Rating
Multichannel integration
8.9
89%
24 Ratings
9.1
91%
1 Rating
CRM software integration
9.2
92%
23 Ratings
7.3
73%
1 Rating
Workforce Optimization (WFO)
9.0
Avaya OneCloud CCaaS
90%
8.1
StringeeX
81%
Avaya OneCloud CCaaS ranks higher in 8/9 features
Avaya OneCloud CCaaS ranks higher in 8/9 features
Inbound call routing
9.3
93%
27 Ratings
8.2
82%
1 Rating
Omnichannel inbound routing
9.2
92%
25 Ratings
8.2
82%
1 Rating
Recording
8.7
87%
25 Ratings
9.1
91%
1 Rating
Quality management
8.9
89%
25 Ratings
8.2
82%
1 Rating
Call analytics
8.9
89%
25 Ratings
8.2
82%
1 Rating
Historical reporting
8.7
87%
25 Ratings
8.2
82%
1 Rating
Live reporting
9.1
91%
25 Ratings
8.2
82%
1 Rating
Customer surveys
9.0
90%
23 Ratings
7.3
73%
1 Rating
Customer interaction analytics
8.9
89%
23 Ratings
7.3
73%
1 Rating
Attribute Ratings
- Avaya OneCloud CCaaS is rated higher in 1 area: Likelihood to Recommend
- StringeeX is rated higher in 1 area: Support Rating
Likelihood to Recommend
8.4
Avaya OneCloud CCaaS
84%
44 Ratings
8.2
StringeeX
82%
1 Rating
Likelihood to Renew
8.0
Avaya OneCloud CCaaS
80%
13 Ratings
StringeeX
N/A
0 Ratings
Usability
8.0
Avaya OneCloud CCaaS
80%
6 Ratings
StringeeX
N/A
0 Ratings
Availability
7.0
Avaya OneCloud CCaaS
70%
2 Ratings
StringeeX
N/A
0 Ratings
Performance
10.0
Avaya OneCloud CCaaS
100%
2 Ratings
StringeeX
N/A
0 Ratings
Support Rating
6.3
Avaya OneCloud CCaaS
63%
6 Ratings
7.3
StringeeX
73%
1 Rating
Implementation Rating
9.1
Avaya OneCloud CCaaS
91%
6 Ratings
StringeeX
N/A
0 Ratings
Likelihood to Recommend
Avaya OneCloud CCaaS
Great for conference calls internationally. Connectivity is great and it's user friendly. Great for organizations looking to communicate globally, and also for sales teams. Not the best fit for smaller organizations as there are cheaper and easier to implement solutions out there if the requirement is just for internal communication
Business Development Executive | United States Enterprise Sales.
ZycusComputer Software, 501-1000 employees
StringeeX
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Pros
Avaya OneCloud CCaaS
- Strengths of Avaya include the ability to answer incoming calls in a convenient format for employees.
- The use of Avaya proves the user-friendly design and a way for employees to adjust settings in a clear and concise manner to adjust for his or her preferences.
- Avaya also allows the employee to transfer and conference calls in an easy drag-and-drop method and is very user-friendly.
- The functionality of Avaya allows for the virtual employee to log in, choose various auxiliaries chosen by your company to ensure schedule adherence and maintain corroboration with other applications and software programs.
Internet Technician/Consultant for Cox Communications at Sutherland Global Services/CloudSource
Sutherland Global Services/CloudsourceInformation Technology and Services, 10,001+ employees
StringeeX
- Multiple devices supported.
- Friendly user interface.
- Easily to synchronize data to CRM and ERP.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Cons
Avaya OneCloud CCaaS
- Avaya could use some improvement in moving calls off the system when they have arrived at a far destination. This is a technical point and will not be often encountered by users or most technicians and really is no fault of Avaya but crossing over into local telephone systems around the world would be a great advantage.
- The methods for interacting with some of the menus are rather involved. The system is highly complex but at this time it is mature enough to start bringing all the control features under one roof rather than through three separate interfaces.
Communications Specialist
Yazaki North & Central AmericaAutomotive, 10,001+ employees
StringeeX
- It can totally replace the CRM.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Pricing Details
Avaya OneCloud CCaaS
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
Starting Price
$48 per month
StringeeX
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Avaya OneCloud CCaaS
Avaya OneCloud CCaaS 8.0
Based on 13 answers
I am really not the decision maker on this subject but given the cost of the investment in Avaya, I do not see the company not renewing the use of Avaya. The new licensing model no longer requires expensive upgrades to stay current with new features added to the system and really helps with the cost of investment.
Business Analyst III
AtosInformation Technology and Services, 10,001+ employees
StringeeX
No score
No answers yet
No answers on this topic
Usability
Avaya OneCloud CCaaS
Avaya OneCloud CCaaS 8.0
Based on 6 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Business Analyst III
AtosInformation Technology and Services, 10,001+ employees
StringeeX
No score
No answers yet
No answers on this topic
Support Rating
Avaya OneCloud CCaaS
Avaya OneCloud CCaaS 6.3
Based on 6 answers
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
project manager
9mobileTelecommunications, 1001-5000 employees
StringeeX
StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Alternatives Considered
Avaya OneCloud CCaaS
There are other vendors out there, Cisco, Mitel, Shortel, etc.... We also sell Panasonic systems. Panasonic fills a gap/price point for the businesses that wants to rely on us to manage their phone system, and get their foot in the door with a phone system. The Panasonic from an administration side can be rough on a system administrator trying to do their own MAC work. Cisco and the others all have their benefits, and drawbacks. Each have their own pricing and feature models, so it is really a wash in a matter of speaking until you get into the realm of support, licensing, and integrating with 3rd party vendors.If you do need to rely on a 3rd party vendor to integrate with your AVAYA solution, if the vendor is a Dev Connect partner you know it will work. Avaya spends weeks with vendors testing and creating documentation on how to integrate a multitude of solutions with their partners. Other competitors are lacking in this department.
Sr. Telco Technician
TektivityInformation Technology and Services, 11-50 employees
StringeeX
StringeeX has more functions that I want.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Return on Investment
Avaya OneCloud CCaaS
- Once purchased and running, you don't need to worry about it for years.
- Support price is following the other companies. Price is good.
- When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.

Verified User
Administrator in Information Technology
Consumer Services Company, 5001-10,000 employeesStringeeX
- Expensive monthly fee.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees