What users are saying about
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91 Ratings
134 Ratings
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Score 7 out of 100

Webex Calling

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91 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Avaya OneCloud CCaaS

Great for conference calls internationally. Connectivity is great and it's user friendly. Great for organizations looking to communicate globally, and also for sales teams. Not the best fit for smaller organizations as there are cheaper and easier to implement solutions out there if the requirement is just for internal communication
Aly Hajiani | TrustRadius Reviewer

Webex Calling

It is well suited where people cannot get interaction physically. it can be accessed anywhere anytime from any location without physically present to any locations even if you are traveling then also can use it without any problems but all you need some devices to this run on and a good internet connection that's it and you are good to go. For online meetings, there are no less appropriate cases by using Cisco Webex.
Raman Sehgal | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Avaya OneCloud CCaaS
8.4
Webex Calling
Agent dashboard
Avaya OneCloud CCaaS
8.6
Webex Calling
Validate callers
Avaya OneCloud CCaaS
8.1
Webex Calling
Outbound response
Avaya OneCloud CCaaS
8.9
Webex Calling
Call forwarding
Avaya OneCloud CCaaS
8.8
Webex Calling
Click-to-call (CTC)
Avaya OneCloud CCaaS
8.4
Webex Calling
Warm transfer
Avaya OneCloud CCaaS
8.8
Webex Calling
Predictive dialing
Avaya OneCloud CCaaS
7.1
Webex Calling
Interactive voice response
Avaya OneCloud CCaaS
9.0
Webex Calling
REST APIs
Avaya OneCloud CCaaS
8.3
Webex Calling
Call scripts
Avaya OneCloud CCaaS
8.7
Webex Calling
Call tracking
Avaya OneCloud CCaaS
9.0
Webex Calling
Multichannel integration
Avaya OneCloud CCaaS
8.4
Webex Calling
CRM software integration
Avaya OneCloud CCaaS
7.8
Webex Calling

Workforce Optimization (WFO)

Avaya OneCloud CCaaS
8.5
Webex Calling
Inbound call routing
Avaya OneCloud CCaaS
8.1
Webex Calling
Omnichannel inbound routing
Avaya OneCloud CCaaS
8.5
Webex Calling
Recording
Avaya OneCloud CCaaS
8.9
Webex Calling
Quality management
Avaya OneCloud CCaaS
8.8
Webex Calling
Call analytics
Avaya OneCloud CCaaS
8.3
Webex Calling
Historical reporting
Avaya OneCloud CCaaS
8.5
Webex Calling
Live reporting
Avaya OneCloud CCaaS
8.5
Webex Calling
Customer surveys
Avaya OneCloud CCaaS
8.5
Webex Calling
Customer interaction analytics
Avaya OneCloud CCaaS
8.5
Webex Calling

Cloud PBX

Avaya OneCloud CCaaS
Webex Calling
8.7
Hosted PBX
Avaya OneCloud CCaaS
Webex Calling
8.6
Multi-level Interactive Voice Response (IVR)
Avaya OneCloud CCaaS
Webex Calling
8.5
User templates
Avaya OneCloud CCaaS
Webex Calling
8.6
Call reports
Avaya OneCloud CCaaS
Webex Calling
8.9
Directory of employee names
Avaya OneCloud CCaaS
Webex Calling
8.9

Call Management

Avaya OneCloud CCaaS
Webex Calling
8.6
Answering rules
Avaya OneCloud CCaaS
Webex Calling
8.6
Call recording
Avaya OneCloud CCaaS
Webex Calling
9.1
Call park
Avaya OneCloud CCaaS
Webex Calling
8.1
Call screening
Avaya OneCloud CCaaS
Webex Calling
8.3
Message alerts
Avaya OneCloud CCaaS
Webex Calling
8.6

VoIP system collaboration

Avaya OneCloud CCaaS
Webex Calling
8.9
Video conferencing
Avaya OneCloud CCaaS
Webex Calling
8.8
Audio conferencing
Avaya OneCloud CCaaS
Webex Calling
8.9
Video screen sharing
Avaya OneCloud CCaaS
Webex Calling
9.1
Instant messaging
Avaya OneCloud CCaaS
Webex Calling
8.7

Mobile apps

Avaya OneCloud CCaaS
Webex Calling
8.5
Mobile app for iOS
Avaya OneCloud CCaaS
Webex Calling
8.5
Mobile app for Android
Avaya OneCloud CCaaS
Webex Calling
8.4

Pros

Avaya OneCloud CCaaS

  • Strengths of Avaya include the ability to answer incoming calls in a convenient format for employees.
  • The use of Avaya proves the user-friendly design and a way for employees to adjust settings in a clear and concise manner to adjust for his or her preferences.
  • Avaya also allows the employee to transfer and conference calls in an easy drag-and-drop method and is very user-friendly.
  • The functionality of Avaya allows for the virtual employee to log in, choose various auxiliaries chosen by your company to ensure schedule adherence and maintain corroboration with other applications and software programs.
Shauna Stermer | TrustRadius Reviewer

Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Cons

Avaya OneCloud CCaaS

  • Avaya could use some improvement in moving calls off the system when they have arrived at a far destination. This is a technical point and will not be often encountered by users or most technicians and really is no fault of Avaya but crossing over into local telephone systems around the world would be a great advantage.
  • The methods for interacting with some of the menus are rather involved. The system is highly complex but at this time it is mature enough to start bringing all the control features under one roof rather than through three separate interfaces.
Alfred Brock | TrustRadius Reviewer

Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 8.0
Based on 13 answers
I am really not the decision maker on this subject but given the cost of the investment in Avaya, I do not see the company not renewing the use of Avaya. The new licensing model no longer requires expensive upgrades to stay current with new features added to the system and really helps with the cost of investment.
Michelle VanderBand | TrustRadius Reviewer

Webex Calling

No score
No answers yet
No answers on this topic

Usability

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 8.0
Based on 6 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Michelle VanderBand | TrustRadius Reviewer

Webex Calling

Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Support Rating

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 7.7
Based on 8 answers
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
Uchenna Ezumezuh | TrustRadius Reviewer

Webex Calling

Webex Calling 7.6
Based on 4 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud CCaaS

There are other vendors out there, Cisco, Mitel, Shortel, etc.... We also sell Panasonic systems. Panasonic fills a gap/price point for the businesses that wants to rely on us to manage their phone system, and get their foot in the door with a phone system. The Panasonic from an administration side can be rough on a system administrator trying to do their own MAC work. Cisco and the others all have their benefits, and drawbacks. Each have their own pricing and feature models, so it is really a wash in a matter of speaking until you get into the realm of support, licensing, and integrating with 3rd party vendors.If you do need to rely on a 3rd party vendor to integrate with your AVAYA solution, if the vendor is a Dev Connect partner you know it will work. Avaya spends weeks with vendors testing and creating documentation on how to integrate a multitude of solutions with their partners. Other competitors are lacking in this department.
Richard Heller | TrustRadius Reviewer

Webex Calling

All of these tools (Cisco Webex Calling, Microsoft Teams, and Zoom) have their strengths and weaknesses. I feel that I use Cisco Webex Calling most often even though all three of these tools are available to us. I love the personal meeting room, and think the screen sharing capabilities are the best among these tools.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya OneCloud CCaaS

  • Once purchased and running, you don't need to worry about it for years.
  • Support price is following the other companies. Price is good.
  • When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.
Anonymous | TrustRadius Reviewer

Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud CCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya OneCloud CCaaS Editions & Modules

Additional Pricing Details

Webex Calling

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Calling Editions & Modules

Edition
Basic Plan$0.001
Call Plan$12.001
Call + Meet Plan$20.001
Enterprise PlanContact Sales
  1. user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Avaya OneCloud CCaaS
7.6
Webex Calling
8.7

Likelihood to Renew

Avaya OneCloud CCaaS
8.0
Webex Calling

Usability

Avaya OneCloud CCaaS
8.0
Webex Calling
8.2

Reliability and Availability

Avaya OneCloud CCaaS
7.0
Webex Calling

Performance

Avaya OneCloud CCaaS
10.0
Webex Calling

Support Rating

Avaya OneCloud CCaaS
7.7
Webex Calling
7.6

Implementation Rating

Avaya OneCloud CCaaS
9.1
Webex Calling

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