What users are saying about
14 Ratings
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Score 7.9 out of 100
2 Ratings
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Score 10 out of 100

Attribute Ratings

  • CloudContactAI is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.6

Avaya OneCloud CPaaS

86%
5 Ratings
10.0

CloudContactAI

100%
2 Ratings

Usability

8.2

Avaya OneCloud CPaaS

82%
3 Ratings
10.0

CloudContactAI

100%
1 Rating

Support Rating

8.2

Avaya OneCloud CPaaS

82%
3 Ratings
9.0

CloudContactAI

90%
1 Rating

Likelihood to Recommend

Avaya OneCloud CPaaS

The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!
Darryl Jackman | TrustRadius Reviewer

CloudContactAI

CloudContactAI is a great platform for communicating with customers and sending them deals. Through CloudContactAI we inform customers about good deals, business updates, and to schedule meetings in bulk. We don't have multiple physical locations, but the clients functionality is a great feature that enables users to create different sub accounts to manage multiple store locations, departments, or clients.
travor house | TrustRadius Reviewer

Pros

Avaya OneCloud CPaaS

  • IVR
  • Text to speech
  • API Support
RISHIRAJ MUKHERJEE | TrustRadius Reviewer

CloudContactAI

  • Facilitate email campaigns
  • Facilitate voice campaigns
  • Facilitate SMS campaigns
travor house | TrustRadius Reviewer

Cons

Avaya OneCloud CPaaS

  • Native high quality speech-to-text and text-to-speech capabilities.
  • WebRTC voice, video.
  • WhatsApp connectivity.
Venkatesh Krishnaswamy | TrustRadius Reviewer

CloudContactAI

  • Can improve the voice calling functionality
  • Can make the user interface a little easier
  • Can improve the billing section
travor house | TrustRadius Reviewer

Pricing Details

Avaya OneCloud CPaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CloudContactAI

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Avaya OneCloud CPaaS

Avaya OneCloud CPaaS 8.2
Based on 3 answers
Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive.Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity.The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.
David James Clarke IV | TrustRadius Reviewer

CloudContactAI

CloudContactAI 10.0
Based on 1 answer
I give CloudContactAI a 10/10 because it solves all of the issues I have on just one platform. Before I discovered CCAI, I was using multiple platforms to manage all of my communication. This started to become an issue--I had so many tabs on my browser that it began to be counterproductive. CloudContactAI simplifies communication.
travor house | TrustRadius Reviewer

Support Rating

Avaya OneCloud CPaaS

Avaya OneCloud CPaaS 8.2
Based on 3 answers
Avaya OneCloud CPaaS support has been excellent. Specifically:
  • Onboarding new users (licensing)
  • API integration support
  • Client platform support for learners
  • Seamless rollout of new features (and documentation)
David James Clarke IV | TrustRadius Reviewer

CloudContactAI

CloudContactAI 9.0
Based on 1 answer
CloudContactAI has offered their total support throughout the entire process. They helped me onboard and establish my organization. Whenever I've had a fast, simple question, I was able to consult their documentation page or chatbot on their website to find the support I needed within just a couple of minutes.
travor house | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud CPaaS

We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
Darryl Jackman | TrustRadius Reviewer

CloudContactAI

[CloudContactAI] is a lot better than other products because it offers an insightful blog to help you become a better marketer, video tutorials for every feature.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya OneCloud CPaaS

  • Time to market
  • Improve customer service
Alan Apawan | TrustRadius Reviewer

CloudContactAI

  • Helped improve customer relationships
  • Helped drive more sales
  • Helped provide better support for our customers
travor house | TrustRadius Reviewer

Screenshots

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