Avaya OneCloud CPaaS vs CloudContactAI

Likelihood to Recommend

Following are ideal use case scenarios for Avaya OneCloud CPaaS:

Agent Onboarding in Contact Centers – personalized digital transformation for contact center agents as part of a workforce management solution. Included in the Spaces Learning suite.
Reskilling and Upskilling in BPO Enterprises – skills gap training and assessment for technical employees and salespeople. Included in the Spaces Learning suite.
Virtual Classroom in Higher Education – integrated platform for educational content delivery, virtual lectures, small group projects, hands-on labs, and collaboration. Included in the Spaces Learning suite.
Remote Development Collaboration for Engineering Teams – agile platform for remote coding and development, virtual scrum meetings, and real-time chat.

Following are use case scenarios where Avaya OneCloud CPaaS is less appropriate:

Large Virtual Conference Events
Consumer Social Media Gatherings

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David James Clarke IV

Chief Product Officer

ToolwireProfessional Training & Coaching, 11-50 employees

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CloudContactAI is a great platform for communicating with customers and sending them deals. Through CloudContactAI we inform customers about good deals, business updates, and to schedule meetings in bulk. We don't have multiple physical locations, but the clients functionality is a great feature that enables users to create different sub accounts to manage multiple store locations, departments, or clients.

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travor house

CMO (Chief Marketing Officer)

THBusinessServicesMarketing & Advertising, 1-10 employees

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Pros

Provides a simple well-designed API for 2-way texting.
Enables us to manage multiple clients using a single account.
Enables us to bill our clients and monitor their usage easily.
Provides rapid setup of numbers and easy scripting of programmatic responses.

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Venkatesh Krishnaswamy

CEO and Founder

KoopidTelecommunications, 11-50 employees

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Facilitate email campaigns
Facilitate voice campaigns
Facilitate SMS campaigns

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travor house

CMO (Chief Marketing Officer)

THBusinessServicesMarketing & Advertising, 1-10 employees

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Cons

Native high quality speech-to-text and text-to-speech capabilities.
WebRTC voice, video.
WhatsApp connectivity.

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Venkatesh Krishnaswamy

CEO and Founder

KoopidTelecommunications, 11-50 employees

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Can improve the voice calling functionality
Can make the user interface a little easier
Can improve the billing section

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travor house

CMO (Chief Marketing Officer)

THBusinessServicesMarketing & Advertising, 1-10 employees

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Usability

Avaya OneCloud CPaaS 8.2

Based on 3 answers

We were able to achieve the objectives of the integration we wanted to create in a short timeframe with a minimum of development needed.

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Alan Apawan

Head of Development

CTIntegrationsComputer Software, 11-50 employees

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CloudContactAI 10.0

Based on 1 answer

I give CloudContactAI a 10/10 because it solves all of the issues I have on just one platform. Before I discovered CCAI, I was using multiple platforms to manage all of my communication. This started to become an issue--I had so many tabs on my browser that it began to be counterproductive. CloudContactAI simplifies communication.

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travor house

CMO (Chief Marketing Officer)

THBusinessServicesMarketing & Advertising, 1-10 employees

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Support Rating

Avaya OneCloud CPaaS 8.2

Based on 3 answers

Avaya OneCloud CPaaS support has been excellent. Specifically:

Onboarding new users (licensing)
API integration support
Client platform support for learners
Seamless rollout of new features (and documentation)

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David James Clarke IV

Chief Product Officer

ToolwireProfessional Training & Coaching, 11-50 employees

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CloudContactAI 9.0

Based on 1 answer

CloudContactAI has offered their total support throughout the entire process. They helped me onboard and establish my organization. Whenever I've had a fast, simple question, I was able to consult their documentation page or chatbot on their website to find the support I needed within just a couple of minutes.

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travor house

CMO (Chief Marketing Officer)

THBusinessServicesMarketing & Advertising, 1-10 employees

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Alternatives Considered

No answers on this topic

[CloudContactAI] is a lot better than other products because it offers an insightful blog to help you become a better marketer, video tutorials for every feature.

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Verified User

General Manager in Marketing

Consumer Services Company, 11-50 employees

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Return on Investment

Time to market
Improve customer service

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Alan Apawan

Head of Development

CTIntegrationsComputer Software, 11-50 employees

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Helped improve customer relationships
Helped drive more sales
Helped provide better support for our customers

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travor house

CMO (Chief Marketing Officer)

THBusinessServicesMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Avaya OneCloud CPaaS vs CloudContactAI