What users are saying about
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7 Ratings
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Score 8.4 out of 100
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Likelihood to Recommend

Avaya OneCloud CPaaS

The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!
Darryl Jackman | TrustRadius Reviewer

LiveSwitch

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Pros

Avaya OneCloud CPaaS

  • Provides a simple well-designed API for 2-way texting.
  • Enables us to manage multiple clients using a single account.
  • Enables us to bill our clients and monitor their usage easily.
  • Provides rapid setup of numbers and easy scripting of programmatic responses.
Venkatesh Krishnaswamy | TrustRadius Reviewer

LiveSwitch

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Cons

Avaya OneCloud CPaaS

  • By adding the ability to add sub-users to an account.
  • By adding the ability to redact certain aspects of the logs.
Darryl Jackman | TrustRadius Reviewer

LiveSwitch

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Usability

Avaya OneCloud CPaaS

Avaya OneCloud CPaaS 8.2
Based on 3 answers
Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive.Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity.The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.
David James Clarke IV | TrustRadius Reviewer

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Support Rating

Avaya OneCloud CPaaS

Avaya OneCloud CPaaS 8.2
Based on 3 answers
Avaya OneCloud CPaaS support has been excellent. Specifically:
  • Onboarding new users (licensing)
  • API integration support
  • Client platform support for learners
  • Seamless rollout of new features (and documentation)
David James Clarke IV | TrustRadius Reviewer

LiveSwitch

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Alternatives Considered

Avaya OneCloud CPaaS

We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
Darryl Jackman | TrustRadius Reviewer

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Return on Investment

Avaya OneCloud CPaaS

  • Time to market
  • Improve customer service
Alan Apawan | TrustRadius Reviewer

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Pricing Details

Avaya OneCloud CPaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LiveSwitch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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