What users are saying about
14 Ratings
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Score 7.9 out of 100
1 Rating
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Score 10 out of 100

Attribute Ratings

  • ShoutOUT is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.6

Avaya OneCloud CPaaS

86%
5 Ratings
10.0

ShoutOUT

100%
1 Rating

Likelihood to Renew

Avaya OneCloud CPaaS

N/A
0 Ratings
10.0

ShoutOUT

100%
1 Rating

Usability

8.2

Avaya OneCloud CPaaS

82%
3 Ratings

ShoutOUT

N/A
0 Ratings

Support Rating

8.2

Avaya OneCloud CPaaS

82%
3 Ratings
10.0

ShoutOUT

100%
2 Ratings

Likelihood to Recommend

Avaya

The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!
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ShoutOUT Labs

If you are mainly using Instagram influencers to promote your business, ShoutOUT works excellent for that. Most of those influencers aren't very tech-savvy, so giving them a coupon code to track their sales and commission them off of that seems to work well. The mass payout feature is pretty simple to use as well, but I wish that you didn't have to do it on a 1-on-1 basis.
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Pros

Avaya

  • IVR
  • Text to speech
  • API Support
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ShoutOUT Labs

  • Great for simple, not very tech-savvy influencers or affiliates.
  • Ties in seamlessly to Shopify Plus, which is a must for our organization.
  • Simple dashboard, easy to manage affiliates.
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Cons

Avaya

  • Native high quality speech-to-text and text-to-speech capabilities.
  • WebRTC voice, video.
  • WhatsApp connectivity.
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ShoutOUT Labs

  • Not a vast network of affiliates to choose from if you need them to facilitate that side of your business.
  • Sometimes the tracking by coupon code doesn't seem to work correctly, and the numbers don't match up with what we see on the backend of our Shopify numbers.
  • Could make it easier to add creatives and deep linking for affiliates.
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Pricing Details

Avaya OneCloud CPaaS

Starting Price

Editions & Modules

Avaya OneCloud CPaaS editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ShoutOUT

    Starting Price

    $0.01 per SMS per SMS

    Editions & Modules

    ShoutOUT editions and modules pricing
    EditionModules
    StarterFree subscription1
    Growth9.992
    Pro19.993

    Footnotes

    1. per SMS
    2. per month per SMS
    3. per month per SMS

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Avaya

    No answers on this topic

    ShoutOUT Labs

    It works perfectly for what we need it to do. It is very inexpensive, works well, and makes it easy for us to navigate and use. We can easily add new affiliates and create coupons for them to track their sales. For the influencers that are a little more inclined to post product links and go the more traditional affiliate approach, we can certainly provide that option for them and go that route as well. We like the ease and simplicity.
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    Usability

    Avaya

    Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.
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    ShoutOUT Labs

    No answers on this topic

    Support Rating

    Avaya

    Avaya OneCloud CPaaS support has been excellent. Specifically:
    • Onboarding new users (licensing)
    • API integration support
    • Client platform support for learners
    • Seamless rollout of new features (and documentation)
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    ShoutOUT Labs

    We only had to use it once, but they got back to us very quickly and helped us solve the issue that we had. So, ShoutOUT support is batting 1000% in our book, but that is only 1 out of 1 and may not be enough of a sample size to verify that they are as good as we think.
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    Alternatives Considered

    Avaya

    We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
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    ShoutOUT Labs

    We used Shareasale and Commission Junction in the, and they are awesome to manage your traditional affiliates that run blogs or email campaigns. We would still be using those if we did more of a traditional approach to influencers. But since we moved over to a more influencer based marketing approach, ShoutOut is fantastic and has made it simpler for us and our affiliates.
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    Return on Investment

    Avaya

    • Time to market
    • Improve customer service
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    ShoutOUT Labs

    • Very positive right off the bat because we dropped our Commission Junction expenses and got most of our bigger affiliates to switch over to keep their sales.
    • Easy to use and much simpler for our affiliate manager to do her work.
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    Screenshots

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