What users are saying about
22 Ratings
3 Ratings
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Score 8.2 out of 100
22 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Avaya OneCloud CPaaS

Following are ideal use case scenarios for Avaya OneCloud CPaaS:
  • Agent Onboarding in Contact Centers – personalized digital transformation for contact center agents as part of a workforce management solution. Included in the Spaces Learning suite.
  • Reskilling and Upskilling in BPO Enterprises – skills gap training and assessment for technical employees and salespeople. Included in the Spaces Learning suite.
  • Virtual Classroom in Higher Education – integrated platform for educational content delivery, virtual lectures, small group projects, hands-on labs, and collaboration. Included in the Spaces Learning suite.
  • Remote Development Collaboration for Engineering Teams – agile platform for remote coding and development, virtual scrum meetings, and real-time chat.
Following are use case scenarios where Avaya OneCloud CPaaS is less appropriate:
  • Large Virtual Conference Events
  • Consumer Social Media Gatherings
David James Clarke IV | TrustRadius Reviewer

Telegram

Telegram is well suited for SMEs like, online business, freelancing and personal use. The instant messaging & audio video calling, file sharing enables the people to stay close to their relatives. In addition to this, these features helps the business to reach their customers in terms of promotion of the company as well as product. Proper use of Telegram definitely helps in greater business turn over.
Hasan Md Ripon | TrustRadius Reviewer

Pros

Avaya OneCloud CPaaS

  • Provides a simple well-designed API for 2-way texting.
  • Enables us to manage multiple clients using a single account.
  • Enables us to bill our clients and monitor their usage easily.
  • Provides rapid setup of numbers and easy scripting of programmatic responses.
Venkatesh Krishnaswamy | TrustRadius Reviewer

Telegram

  • The most important thing is, it is a cloud based software. No attachment with phone, can easily use in PC.
  • The bots of Telegram that one can create for business are of great use.
  • The privacy policy of Telegram is highly positive.
  • It is totally ad free. That makes you comfort[able] during work with it.
  • Super easy to use. No cost [for] all the features of it.
  • Super speedy with any kind of sharing.
Rahat Afnan | TrustRadius Reviewer

Cons

Avaya OneCloud CPaaS

  • Native high quality speech-to-text and text-to-speech capabilities.
  • WebRTC voice, video.
  • WhatsApp connectivity.
Venkatesh Krishnaswamy | TrustRadius Reviewer

Telegram

  • Verification through phone is not save better registered with Linkedin & E-mails
  • The ability to separate & categorize groups, channels, and users in different tabs should be added so they don't overlap
  • Security level helps scammers to engage with people.
  • The status will appear in the this application to everyone which i don't like
Syed Tauqeer Haider Rizvi | TrustRadius Reviewer

Usability

Avaya OneCloud CPaaS

Avaya OneCloud CPaaS 8.2
Based on 3 answers
We were able to achieve the objectives of the integration we wanted to create in a short timeframe with a minimum of development needed.
Alan Apawan | TrustRadius Reviewer

Telegram

No score
No answers yet
No answers on this topic

Support Rating

Avaya OneCloud CPaaS

Avaya OneCloud CPaaS 8.2
Based on 3 answers
Avaya OneCloud CPaaS support has been excellent. Specifically:
  • Onboarding new users (licensing)
  • API integration support
  • Client platform support for learners
  • Seamless rollout of new features (and documentation)
David James Clarke IV | TrustRadius Reviewer

Telegram

No score
No answers yet
No answers on this topic

Alternatives Considered

Avaya OneCloud CPaaS

No answers on this topic

Telegram

Telegram has a security that has already been tested and that guarantees that my information will not be leaked to other partner software as with its main competitor. In addition, there is no limit on the number of people in a group and within broadcast lists, which is the most important function that we utilize in Obra
Fernanda Alonso | TrustRadius Reviewer

Return on Investment

Avaya OneCloud CPaaS

  • Time to market
  • Improve customer service
Alan Apawan | TrustRadius Reviewer

Telegram

  • Easy spread of information and updates among customers.
  • Easier and faster communication among colleagues.
  • Groups may accumulate a huge number of people.
Mohammad Iqbal Khan | TrustRadius Reviewer

Pricing Details

Avaya OneCloud CPaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Telegram

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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