3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Avaya OneCloud CPaaS

Following are ideal use case scenarios for Avaya OneCloud CPaaS:
  • Agent Onboarding in Contact Centers – personalized digital transformation for contact center agents as part of a workforce management solution. Included in the Spaces Learning suite.
  • Reskilling and Upskilling in BPO Enterprises – skills gap training and assessment for technical employees and salespeople. Included in the Spaces Learning suite.
  • Virtual Classroom in Higher Education – integrated platform for educational content delivery, virtual lectures, small group projects, hands-on labs, and collaboration. Included in the Spaces Learning suite.
  • Remote Development Collaboration for Engineering Teams – agile platform for remote coding and development, virtual scrum meetings, and real-time chat.
Following are use case scenarios where Avaya OneCloud CPaaS is less appropriate:
  • Large Virtual Conference Events
  • Consumer Social Media Gatherings
David James Clarke IV | TrustRadius Reviewer

Vonage Communications APIs (formerly Nexmo)

While there are likely a variety of scenarios that would work well with Vonage [Communications APIs (formerly Nexmo)], implementations that need transactional message and response actions are a great fit. Our experience with transactional messaging has been really good and we are continuing to look at opportunities to expand our usage of this part of their service.
Anonymous | TrustRadius Reviewer

Pros

Avaya OneCloud CPaaS

  • Provides a simple well-designed API for 2-way texting.
  • Enables us to manage multiple clients using a single account.
  • Enables us to bill our clients and monitor their usage easily.
  • Provides rapid setup of numbers and easy scripting of programmatic responses.
Venkatesh Krishnaswamy | TrustRadius Reviewer

Vonage Communications APIs (formerly Nexmo)

  • I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
  • The accuracy of the services and the non-stop supportive team.
  • Simple API, easy to integrate with existing notification functionality in your Laravel apps.
  • Ease of implementation. We needed less than one month to go live.
Guillermo Villamizar | TrustRadius Reviewer

Cons

Avaya OneCloud CPaaS

  • Native high quality speech-to-text and text-to-speech capabilities.
  • WebRTC voice, video.
  • WhatsApp connectivity.
Venkatesh Krishnaswamy | TrustRadius Reviewer

Vonage Communications APIs (formerly Nexmo)

  • Written documentation and discovery could be a lot better.
Eric Doty | TrustRadius Reviewer

Usability

Avaya OneCloud CPaaS

Avaya OneCloud CPaaS 8.2
Based on 3 answers
We were able to achieve the objectives of the integration we wanted to create in a short timeframe with a minimum of development needed.
Alan Apawan | TrustRadius Reviewer

Vonage Communications APIs (formerly Nexmo)

Vonage Communications APIs (formerly Nexmo) 7.3
Based on 2 answers
The overall usability of Vonage [Communications APIs (formerly Nexmo)] system for message delivery is sufficient for our implementation. Some improvements and additional reporting options in the account administration interface would increase our utilization of the post-delivery data further in order to provide further value-added features for our clients.
Anonymous | TrustRadius Reviewer

Support Rating

Avaya OneCloud CPaaS

Avaya OneCloud CPaaS 8.2
Based on 3 answers
Avaya OneCloud CPaaS support has been excellent. Specifically:
  • Onboarding new users (licensing)
  • API integration support
  • Client platform support for learners
  • Seamless rollout of new features (and documentation)
David James Clarke IV | TrustRadius Reviewer

Vonage Communications APIs (formerly Nexmo)

Vonage Communications APIs (formerly Nexmo) 6.7
Based on 2 answers
The product feels a bit like a black box since it's built to be an off-the-shelf solution so sometimes it feels like the only way to really understand it is to talk to an engineer directly as the documentation is so-so.
Eric Doty | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud CPaaS

No answers on this topic

Vonage Communications APIs (formerly Nexmo)

Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers.When we have to build a new website we are going to support the solution with Nexmo.
Guillermo Villamizar | TrustRadius Reviewer

Return on Investment

Avaya OneCloud CPaaS

  • Time to market
  • Improve customer service
Alan Apawan | TrustRadius Reviewer

Vonage Communications APIs (formerly Nexmo)

  • Allowed us to go to market faster (positive).
  • Greatly limits our claim to quality as the ceiling on video quality is lower than other platforms (negative).
Eric Doty | TrustRadius Reviewer

Pricing Details

Avaya OneCloud CPaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vonage Communications APIs (formerly Nexmo)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison