14 Ratings
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Score 7.9 out of 100
13 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Avaya OneCloud CPaaS is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.6

Avaya OneCloud CPaaS

86%
5 Ratings
8.0

Vonage Communications APIs

80%
4 Ratings

Usability

8.2

Avaya OneCloud CPaaS

82%
3 Ratings
7.3

Vonage Communications APIs

73%
2 Ratings

Support Rating

8.2

Avaya OneCloud CPaaS

82%
3 Ratings
6.7

Vonage Communications APIs

67%
2 Ratings

Likelihood to Recommend

Avaya

The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!
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Vonage

While there are likely a variety of scenarios that would work well with Vonage [Communications APIs (formerly Nexmo)], implementations that need transactional message and response actions are a great fit. Our experience with transactional messaging has been really good and we are continuing to look at opportunities to expand our usage of this part of their service.
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Pros

Avaya

  • IVR
  • Text to speech
  • API Support
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Vonage

  • I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
  • The accuracy of the services and the non-stop supportive team.
  • Simple API, easy to integrate with existing notification functionality in your Laravel apps.
  • Ease of implementation. We needed less than one month to go live.
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Cons

Avaya

  • Native high quality speech-to-text and text-to-speech capabilities.
  • WebRTC voice, video.
  • WhatsApp connectivity.
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Vonage

  • Written documentation and discovery could be a lot better.
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Pricing Details

Avaya OneCloud CPaaS

Starting Price

Editions & Modules

Avaya OneCloud CPaaS editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Vonage Communications APIs

    Starting Price

    Editions & Modules

    Vonage Communications APIs editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Avaya

      Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.
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      Vonage

      The overall usability of Vonage [Communications APIs (formerly Nexmo)] system for message delivery is sufficient for our implementation. Some improvements and additional reporting options in the account administration interface would increase our utilization of the post-delivery data further in order to provide further value-added features for our clients.
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      Support Rating

      Avaya

      Avaya OneCloud CPaaS support has been excellent. Specifically:
      • Onboarding new users (licensing)
      • API integration support
      • Client platform support for learners
      • Seamless rollout of new features (and documentation)
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      Vonage

      The product feels a bit like a black box since it's built to be an off-the-shelf solution so sometimes it feels like the only way to really understand it is to talk to an engineer directly as the documentation is so-so.
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      Alternatives Considered

      Avaya

      We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
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      Vonage

      Up until the last day I used 8x8, it did not have the capability to text or do meetings
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      Return on Investment

      Avaya

      • Time to market
      • Improve customer service
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      Vonage

      • Inbound SMS are free. All we needed to pay was for the phone numbers which accept those incoming SMS messages.
      • We use Nexmo for inbound and outbound SMS, enabling our clients to form better relationships with their customers, driving sales.
      • Nexmo offers cheaper pricing between the suppliers we study.
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