What users are saying about
40 Ratings
60 Ratings
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Score 7.6 out of 100
40 Ratings
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Score 5.5 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

Practicality and flexibility are very good with this tool. It is used by all departments of the company. TI manages the entire Avaya solution. Everything works in the cloud and I didn't need to install any applications on my notebook. Through the browser, I access the virtual meetings without complications. And when I'm in transit, I access the official app on my Android and participate in sessions with my 4G internet. The interface I like a lot and is very friendly and clean. The functionalities are within easy reach, such as screen sharing, mute functions, chat, and annotations.
João Mauricio | TrustRadius Reviewer

Bitrix24

If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create" every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for (CRM) fails miserably. You won't even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support (even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer yourself in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that there are much better options available (like Salesforce) they will refuse to refund you any part of your remaining subscription. BUYER BEWARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY!
Lee holter | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Avaya OneCloud UCaaS
Bitrix24
3.3
Task Management
Avaya OneCloud UCaaS
Bitrix24
3.9
Gantt Charts
Avaya OneCloud UCaaS
Bitrix24
3.7
Scheduling
Avaya OneCloud UCaaS
Bitrix24
3.3
Workflow Automation
Avaya OneCloud UCaaS
Bitrix24
3.5
Mobile Access
Avaya OneCloud UCaaS
Bitrix24
2.4
Search
Avaya OneCloud UCaaS
Bitrix24
3.1
Visual planning tools
Avaya OneCloud UCaaS
Bitrix24
3.3

Communication

Avaya OneCloud UCaaS
Bitrix24
3.0
Chat
Avaya OneCloud UCaaS
Bitrix24
3.9
Notifications
Avaya OneCloud UCaaS
Bitrix24
3.3
Discussions
Avaya OneCloud UCaaS
Bitrix24
3.9
Surveys
Avaya OneCloud UCaaS
Bitrix24
2.8
Internal knowledgebase
Avaya OneCloud UCaaS
Bitrix24
3.1
Integrates with GoToMeeting
Avaya OneCloud UCaaS
Bitrix24
1.4
Integrates with Gmail and Google Hangouts
Avaya OneCloud UCaaS
Bitrix24
2.6
Integrates with Outlook
Avaya OneCloud UCaaS
Bitrix24
2.6

File Sharing & Management

Avaya OneCloud UCaaS
Bitrix24
3.4
Versioning
Avaya OneCloud UCaaS
Bitrix24
3.4
Video files
Avaya OneCloud UCaaS
Bitrix24
2.9
Audio files
Avaya OneCloud UCaaS
Bitrix24
2.8
Document collaboration
Avaya OneCloud UCaaS
Bitrix24
3.8
Access control
Avaya OneCloud UCaaS
Bitrix24
3.8
Advanced security features
Avaya OneCloud UCaaS
Bitrix24
3.6
Integrates with Google Drive
Avaya OneCloud UCaaS
Bitrix24
3.7
Device sync
Avaya OneCloud UCaaS
Bitrix24
3.6

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

Bitrix24

  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
Oleg Galimov | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Bitrix24

Bitrix24 1.0
Based on 2 answers
This software is unintuitive. Even after customization it feels like an outdated 1990's interface. They try to be all things to all people and they ended up delivering an awful overall experience. Even our "expert Bitrix24 consultant" on Upwork couldn't figure out basic functions and said it's a very difficult tool to work with
Anonymous | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.2
Based on 11 answers
It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.
Anonymous | TrustRadius Reviewer

Bitrix24

Bitrix24 1.5
Based on 2 answers
The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.
Lee holter | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
Anonymous | TrustRadius Reviewer

Bitrix24

Bitrix stacks up beautifully and goes beyond others in certain features. Just like any other software it has its own pros and cons but overall is an excellent software to work on if it can satisfy majority of your needs. Overall it can do very well with just a few minor improvements and more exposure in the corporate world.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Bitrix24

  • Positive impact: very easy and fast deployment on cloud version. Very low investment to set up and start to use. Chance to test the product before start paying to use it.
  • Positive impact: ease of use and intuitive system (no need to train users to perform basic tasks). People started to obtain benefits very quickly.
  • Positive impact: free version up to 12 users/low price for additional users and/or other paid packages.
Luciano Gardesani Marques | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya OneCloud UCaaS Editions & Modules

Additional Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Avaya OneCloud UCaaS
    8.1
    Bitrix24
    4.4

    Usability

    Avaya OneCloud UCaaS
    7.3
    Bitrix24
    1.0

    Support Rating

    Avaya OneCloud UCaaS
    8.2
    Bitrix24
    1.5

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