Avaya OneCloud UCaaS vs Cisco Business Edition 6000 (BE6000)

Likelihood to Recommend

Practicality and flexibility are very good with this tool. It is used by all departments of the company. TI manages the entire Avaya solution. Everything works in the cloud and I didn't need to install any applications on my notebook. Through the browser, I access the virtual meetings without complications. And when I'm in transit, I access the official app on my Android and participate in sessions with my 4G internet. The interface I like a lot and is very friendly and clean. The functionalities are within easy reach, such as screen sharing, mute functions, chat, and annotations.

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João Mauricio

IT-Support

Grupo BoticárioCosmetics, 5001-10,000 employees

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Cisco Business Edition 6000 (BE6000) is well suited for midrange environments. If you want to silo your communication and collaboration environment is easy to implement without effecting your datacenter environment (Storage,vCPU,vRAM). You have your own little island with the BE6000. And with a second pair, you could easily cluster your environment and have a redundant solution.

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Verified User

Professional in Information Technology

Financial Services Company, 201-500 employees

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Feature Rating Comparison

Avaya OneCloud UCaaS

Cisco Business Edition 6000 (BE6000)

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Avaya OneCloud UCaaS

Cisco Business Edition 6000 (BE6000)

Answering rules

Call recording

Call park

Call screening

Message alerts

Avaya OneCloud UCaaS

Cisco Business Edition 6000 (BE6000)

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Avaya OneCloud UCaaS

Cisco Business Edition 6000 (BE6000)

Mobile app for iOS

Mobile app for Android

Pros

Assembly rooms for recurring meetings
Task tracking by room and by individual
Articulation with Calendar to schedule meeting rooms
Historically saved documents
Chat between connected users
Access to the platform without the need to install programs
Immediate and highly effective technical advice

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Diana Gervasio

Reponsable de Alianzas

Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees

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It helps with easy installation and setup for new office / migration.
Supports Hybrid Cloud and on-prem deployments.
Scalable Solution - catering to upgrade from a legacy platform.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Cons

I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.

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Alfred Brock

Communications Specialist

Yazaki North AmericaAutomotive, 10,001+ employees

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Cost could always be lower, but you get a solid product for your investment
Licensing can still be confusing if you need multiple products on the appliance
Redundancy/DR

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Eric Taylor

VoIP Network Administrator

Penn State UniversityHigher Education, 10,001+ employees

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Usability

Avaya OneCloud UCaaS 7.3

Based on 1 answer

There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.

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Diana Gervasio

Reponsable de Alianzas

Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees

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Cisco Business Edition 6000 (BE6000) 8.2

Based on 1 answer

BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.

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Oleksandr Tsapenko

Business Development Manager/Product manager

Wise IT UkraineInformation Technology & Services, 11-50 employees

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Support Rating

Avaya OneCloud UCaaS 8.2

Based on 11 answers

It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.

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Verified User

Administrator in Information Technology

Restaurants Company, 10,001+ employees

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Cisco Business Edition 6000 (BE6000) 8.3

Based on 6 answers

Support for the Cisco Business Edition 6000 (BE6000) comes in the form of Cisco SmartNET or Cisco TAC Support. Cisco TAC Support thrives on providing an easy way to get support and they have never disappointed us, whether it was for hardware replacement or simple day-to-day questions that we needed answers to.

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Verified User

Employee in Information Technology

Automotive Company, 10,001+ employees

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Alternatives Considered

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.

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Verified User

Engineer in Information Technology

Telecommunications Company, 1001-5000 employees

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We couldn't get the MiCollab to work properly. It always crashed. With Mitel, we couldn't change our provider to someone else that had more capability and less cost.

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Verified User

Director in Information Technology

Higher Education Company, 201-500 employees

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Return on Investment

Single number reach has helped our operations team to be connected anytime required.
Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
Voice Quality is extremely good and helps in getting many ppl in conference with ease.
Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

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Verified User

Engineer in Sales

Telecommunications Company, 501-1000 employees

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This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
Faster deployment times, with pre-installed, ready to use applications.
Support for Hybrid Cloud helps easier migration to cloud, if necessary.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Avaya OneCloud UCaaS

Cisco Business Edition 6000 (BE6000)

Avaya OneCloud UCaaS

Cisco Business Edition 6000 (BE6000)

Avaya OneCloud UCaaS

Cisco Business Edition 6000 (BE6000)

Likelihood to Recommend