Avaya OneCloud UCaaS is a cloud-based digital workspace. UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.
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Cisco Business Edition 6000 (BE6000)
Score 8.7 out of 10
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Cisco Business Edition 6000 (BE6000) is a telephony and VoIP business phone with unified communications features from Cisco, similar to their enterprise Business Edition 7000 offering though targeted at SMBs with less extensive needs than their larger enterprise counterparts.
On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit.
Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.
Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
I find Avaya Business Communications Manager to be reliable, easy to use and priced right. The competition is either new to the format or the billing is too high. I prefer Avaya because of their position in the industry as a leader in telecommunications. I use their product and it consistently has shown the ability to grow into ever larger arenas of operability with great success.
Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however Mitel MiCollab is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.
The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair