Likelihood to Recommend
On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
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Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together
with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit. Read full review Pros User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats. The management interface for recordings is made in the rooms with the possibility of downloading them to the location. Link and file sharing with other participants. Chat with all participants and individual. Read full review provides phone support for many models of phones and conferencing devices provides full telephony support for pretty much any phone requirement including call centre options 911 service dialing options and tracking bundle pricing on voice, phone and server licensing Read full review Cons Avaya has very strong contact center offerings and more contact with our salesperson would be helpful, so we can explore the latest offerings Although it's adequate a slightly more intuitive UI would be helpful More integrated reporting at the end-user level. Read full review Include tools for inter-cluster migration, currently these are provided by 3rd parties Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks Read full review Likelihood to Renew
Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.
Read full review Usability
Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
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BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
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We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
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The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
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The support is good. Avaya is one of the largest companies in this area of unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
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Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
Read full review Alternatives Considered
I find Avaya Business Communications Manager to be reliable, easy to use and priced right. The competition is either new to the format or the billing is too high. I prefer Avaya because of their position in the industry as a leader in telecommunications. I use their product and it consistently has shown the ability to grow into ever larger arenas of operability with great success.
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Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however
is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.
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The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
Read full review Return on Investment Single number reach has helped our operations team to be connected anytime required. Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time. Voice Quality is extremely good and helps in getting many ppl in conference with ease. Voicemail system is used to leave important message when not available and Call Back feature is extremely great. Read full review Been easy to scale as our business has grown and from acquisitions Been pretty easy to maintain the software and upgrade it over its lifetime to date Software and license renewals are pretty straight forward Adding newer model hardware to the system is pretty straight forward Read full review