60 Ratings
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Score 7.6 out of 100
21 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

Practicality and flexibility are very good with this tool. It is used by all departments of the company. TI manages the entire Avaya solution. Everything works in the cloud and I didn't need to install any applications on my notebook. Through the browser, I access the virtual meetings without complications. And when I'm in transit, I access the official app on my Android and participate in sessions with my 4G internet. The interface I like a lot and is very friendly and clean. The functionalities are within easy reach, such as screen sharing, mute functions, chat, and annotations.
João Mauricio | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) is well suited for midrange environments. If you want to silo your communication and collaboration environment is easy to implement without effecting your datacenter environment (Storage,vCPU,vRAM). You have your own little island with the BE6000. And with a second pair, you could easily cluster your environment and have a redundant solution.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
7.7
Hosted PBX
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
8.3
Multi-level Interactive Voice Response (IVR)
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
8.2
User templates
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
7.6
Call reports
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
6.2
Directory of employee names
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
8.5

Call Management

Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
7.6
Answering rules
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
8.3
Call recording
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
8.2
Call park
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
8.0
Call screening
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
6.7
Message alerts
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
6.7

VoIP system collaboration

Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
8.4
Video conferencing
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
7.8
Audio conferencing
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
8.9
Video screen sharing
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
8.2
Instant messaging
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
8.8

Mobile apps

Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
7.8
Mobile app for iOS
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
7.8
Mobile app for Android
Avaya OneCloud UCaaS
Cisco Business Edition 6000 (BE6000)
7.8

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.2
Based on 11 answers
It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.3
Based on 6 answers
Support for the Cisco Business Edition 6000 (BE6000) comes in the form of Cisco SmartNET or Cisco TAC Support. Cisco TAC Support thrives on providing an easy way to get support and they have never disappointed us, whether it was for hardware replacement or simple day-to-day questions that we needed answers to.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

We couldn't get the MiCollab to work properly. It always crashed. With Mitel, we couldn't change our provider to someone else that had more capability and less cost.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avaya OneCloud UCaaS
8.1
Cisco Business Edition 6000 (BE6000)
8.6

Usability

Avaya OneCloud UCaaS
7.3
Cisco Business Edition 6000 (BE6000)
8.2

Support Rating

Avaya OneCloud UCaaS
8.2
Cisco Business Edition 6000 (BE6000)
8.3

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