Avaya OneCloud UCaaS vs. Cisco Business Edition 6000 (BE6000)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya OneCloud UCaaS
Score 9.2 out of 10
N/A
Avaya OneCloud UCaaS is a cloud-based digital workspace. UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.N/A
Cisco Business Edition 6000 (BE6000)
Score 8.7 out of 10
N/A
Cisco Business Edition 6000 (BE6000) is a telephony and VoIP business phone with unified communications features from Cisco, similar to their enterprise Business Edition 7000 offering though targeted at SMBs with less extensive needs than their larger enterprise counterparts.N/A
Pricing
Avaya OneCloud UCaaSCisco Business Edition 6000 (BE6000)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Avaya OneCloud UCaaSCisco Business Edition 6000 (BE6000)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
More Pricing Information
Community Pulse
Avaya OneCloud UCaaSCisco Business Edition 6000 (BE6000)
Top Pros
Top Cons
Features
Avaya OneCloud UCaaSCisco Business Edition 6000 (BE6000)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya OneCloud UCaaS
6.4
2 Ratings
Cisco Business Edition 6000 (BE6000)
-
Ratings
High quality audio8.22 Ratings00 Ratings
High quality video8.22 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya OneCloud UCaaS
8.1
2 Ratings
Cisco Business Edition 6000 (BE6000)
-
Ratings
Desktop sharing8.12 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya OneCloud UCaaS
8.4
2 Ratings
Cisco Business Edition 6000 (BE6000)
-
Ratings
Calendar integration8.22 Ratings00 Ratings
Meeting initiation8.22 Ratings00 Ratings
Record meetings / events8.21 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya OneCloud UCaaS
8.7
2 Ratings
Cisco Business Edition 6000 (BE6000)
-
Ratings
Live chat8.22 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya OneCloud UCaaS
8.2
2 Ratings
Cisco Business Edition 6000 (BE6000)
-
Ratings
User authentication8.21 Ratings00 Ratings
Participant roles & permissions8.22 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya OneCloud UCaaS
8.7
4 Ratings
Cisco Business Edition 6000 (BE6000)
8.6
19 Ratings
Hosted PBX9.82 Ratings8.510 Ratings
Multi-level Interactive Voice Response (IVR)8.23 Ratings8.916 Ratings
Directory of employee names9.43 Ratings9.017 Ratings
User templates00 Ratings8.218 Ratings
Call reports00 Ratings8.34 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya OneCloud UCaaS
8.5
4 Ratings
Cisco Business Edition 6000 (BE6000)
8.5
22 Ratings
Answering rules9.14 Ratings8.820 Ratings
Call recording8.92 Ratings8.816 Ratings
Call park8.23 Ratings8.319 Ratings
Call screening8.42 Ratings7.721 Ratings
Message alerts8.24 Ratings8.720 Ratings
Voicemail Transcription8.21 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya OneCloud UCaaS
9.9
2 Ratings
Cisco Business Edition 6000 (BE6000)
8.4
16 Ratings
Mobile app for iOS10.01 Ratings8.316 Ratings
Mobile app for Android9.82 Ratings8.415 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya OneCloud UCaaS
7.3
1 Ratings
Cisco Business Edition 6000 (BE6000)
-
Ratings
Centralized communications management7.31 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Avaya OneCloud UCaaS
-
Ratings
Cisco Business Edition 6000 (BE6000)
8.6
21 Ratings
Video conferencing00 Ratings8.720 Ratings
Audio conferencing00 Ratings8.921 Ratings
Video screen sharing00 Ratings8.21 Ratings
Instant messaging00 Ratings8.617 Ratings
User Ratings
Avaya OneCloud UCaaSCisco Business Edition 6000 (BE6000)
Likelihood to Recommend
9.7
(33 ratings)
8.6
(22 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
9.3
(4 ratings)
8.2
(1 ratings)
Availability
9.7
(3 ratings)
-
(0 ratings)
Performance
9.5
(3 ratings)
-
(0 ratings)
Support Rating
9.9
(29 ratings)
9.0
(21 ratings)
Contract Terms and Pricing Model
9.1
(3 ratings)
-
(0 ratings)
Professional Services
9.6
(2 ratings)
-
(0 ratings)
User Testimonials
Avaya OneCloud UCaaSCisco Business Edition 6000 (BE6000)
Likelihood to Recommend
Avaya
On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
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Cisco
Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together
with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit.
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Pros
Avaya
  • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
  • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
  • Link and file sharing with other participants.
  • Chat with all participants and individual.
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Cisco
  • provides phone support for many models of phones and conferencing devices
  • provides full telephony support for pretty much any phone requirement including call centre options
  • 911 service dialing options and tracking
  • bundle pricing on voice, phone and server licensing
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Cons
Avaya
  • Avaya has very strong contact center offerings and more contact with our salesperson would be helpful, so we can explore the latest offerings
  • Although it's adequate a slightly more intuitive UI would be helpful
  • More integrated reporting at the end-user level.
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Cisco
  • Include tools for inter-cluster migration, currently these are provided by 3rd parties
  • Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks
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Likelihood to Renew
Avaya
No answers on this topic
Cisco
Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.
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Usability
Avaya
Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
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Cisco
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
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Reliability and Availability
Avaya
We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
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Cisco
No answers on this topic
Performance
Avaya
The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
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Cisco
No answers on this topic
Support Rating
Avaya
The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
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Cisco
Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
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Alternatives Considered
Avaya
I find Avaya Business Communications Manager to be reliable, easy to use and priced right. The competition is either new to the format or the billing is too high. I prefer Avaya because of their position in the industry as a leader in telecommunications. I use their product and it consistently has shown the ability to grow into ever larger arenas of operability with great success.
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Cisco
Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however Mitel MiCollab is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.
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Contract Terms and Pricing Model
Avaya
The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
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Cisco
No answers on this topic
Return on Investment
Avaya
  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
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Cisco
  • Been easy to scale as our business has grown and from acquisitions
  • Been pretty easy to maintain the software and upgrade it over its lifetime to date
  • Software and license renewals are pretty straight forward
  • Adding newer model hardware to the system is pretty straight forward
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