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94 Ratings

Avaya OneCloud UCaaS

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94 Ratings
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Score 9 out of 100
49 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Project Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    7.6

    Cisco Business Edition 7000

    76%
    Cisco Business Edition 7000 ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.6
    76%
    7 Ratings

    Scheduling

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    Mobile Access

    N/A
    0 Ratings
    6.7
    67%
    9 Ratings

    Search

    N/A
    0 Ratings
    7.7
    77%
    7 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.0
    70%
    6 Ratings

    Communication

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    7.1

    Cisco Business Edition 7000

    71%
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    7.0
    70%
    8 Ratings

    Notifications

    N/A
    0 Ratings
    7.3
    73%
    8 Ratings

    Discussions

    N/A
    0 Ratings
    6.8
    68%
    8 Ratings

    Surveys

    N/A
    0 Ratings
    7.1
    71%
    7 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.1
    71%
    8 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    6.9
    69%
    5 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    7.3
    73%
    6 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    7.6
    76%
    7 Ratings

    File Sharing & Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    7.5

    Cisco Business Edition 7000

    75%
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    7.0
    70%
    7 Ratings

    Video files

    N/A
    0 Ratings
    7.9
    79%
    7 Ratings

    Audio files

    N/A
    0 Ratings
    8.2
    82%
    8 Ratings

    Document collaboration

    N/A
    0 Ratings
    7.2
    72%
    9 Ratings

    Access control

    N/A
    0 Ratings
    7.2
    72%
    7 Ratings

    Advanced security features

    N/A
    0 Ratings
    7.6
    76%
    9 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Device sync

    N/A
    0 Ratings
    7.9
    79%
    7 Ratings

    Attribute Ratings

    • Avaya OneCloud UCaaS is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.7

    Avaya OneCloud UCaaS

    97%
    31 Ratings
    8.5

    Cisco Business Edition 7000

    85%
    10 Ratings

    Usability

    9.3

    Avaya OneCloud UCaaS

    93%
    4 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Availability

    9.7

    Avaya OneCloud UCaaS

    97%
    3 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Performance

    9.5

    Avaya OneCloud UCaaS

    95%
    3 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Support Rating

    9.8

    Avaya OneCloud UCaaS

    98%
    29 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    9.1

    Avaya OneCloud UCaaS

    91%
    3 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Professional Services

    9.6

    Avaya OneCloud UCaaS

    96%
    2 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Likelihood to Recommend

    Avaya

    On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
    Read full review

    Cisco

    The platform is perfectly suited for collaboration involving everything related to integrated voice and video systems. It is easily installed on physical servers and virtualized and can be accessed remotely. The BE 7000 modernized the infrastructure with voice-over IP and generates complete reports on the telephone and video usage of users in all the company's regions for internal control and auditing. The solution can be recommended for medium and large scenarios from 1000 users up to a limit of 5000 users.
    Read full review

    Pros

    Avaya

    • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
    • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
    • Link and file sharing with other participants.
    • Chat with all participants and individual.
    Read full review

    Cisco

    • All in one platform that includes all the Cisco UC services in one appliance.
    • All the services are ready to use and preconfigured.
    • Tools available improve productivity and user experience.
    Read full review

    Cons

    Avaya

    • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
    • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
    Read full review

    Cisco

    • More cloud based services need to be added to the default service package.
    • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
    • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
    • Call recording should be also built in.
    Read full review

    Pricing Details

    Avaya OneCloud UCaaS

    Starting Price

    Editions & Modules

    Avaya OneCloud UCaaS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Cisco Business Edition 7000

      Starting Price

      Editions & Modules

      Cisco Business Edition 7000 editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Usability

        Avaya

        Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
        Read full review

        Cisco

        No answers on this topic

        Reliability and Availability

        Avaya

        We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
        Read full review

        Cisco

        No answers on this topic

        Performance

        Avaya

        The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
        Read full review

        Cisco

        No answers on this topic

        Support Rating

        Avaya

        The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
        Read full review

        Cisco

        No answers on this topic

        Alternatives Considered

        Avaya

        I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
        Read full review

        Cisco

        Looking at the feature sets and customer experience overall it's a good investment to make. It provides insights and also gives needed reports and statistics.
        Read full review

        Contract Terms and Pricing Model

        Avaya

        The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
        Read full review

        Cisco

        No answers on this topic

        Return on Investment

        Avaya

        • Single number reach has helped our operations team to be connected anytime required.
        • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
        • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
        • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
        Read full review

        Cisco

        • We were able to sell it to many customers and has proved beneficial always.
        • Less number of complaints.
        • Amazing support from Cisco TAC.
        Read full review

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