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Top Rated
83 Ratings
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48 Ratings

Avaya OneCloud UCaaS

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Top Rated
83 Ratings
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Score 8 out of 100

Cisco Business Edition 7000

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48 Ratings
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Score 9 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.
Arthur Rocha | TrustRadius Reviewer

Cisco Business Edition 7000

I would recommend the Cisco Business Edition 7000 platform to a colleague because there are many more positives than negatives. Unified communication is essential for business, productivity and efficiency today. VOIP brings a lot of savings in internal calls between branches and other regions of the country. And it is a reliable and durable equipment.
Roberto Carvalho | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.6
Task Management
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.9
Gantt Charts
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.6
Scheduling
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.8
Workflow Automation
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.9
Mobile Access
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.7
Search
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.4
Visual planning tools
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.1

Communication

Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.2
Chat
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.2
Notifications
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.6
Discussions
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.2
Surveys
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.5
Internal knowledgebase
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.2
Integrates with GoToMeeting
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.1
Integrates with Gmail and Google Hangouts
Avaya OneCloud UCaaS
Cisco Business Edition 7000
6.4
Integrates with Outlook
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.4

File Sharing & Management

Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.2
Versioning
Avaya OneCloud UCaaS
Cisco Business Edition 7000
6.5
Video files
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.6
Audio files
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.7
Document collaboration
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.0
Access control
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.3
Advanced security features
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.9
Integrates with Google Drive
Avaya OneCloud UCaaS
Cisco Business Edition 7000
6.4
Device sync
Avaya OneCloud UCaaS
Cisco Business Edition 7000
7.4

Pros

Avaya OneCloud UCaaS

  • Online meetings, online collaboration, business meetings.
  • Recording of video calls and training in [Avaya] Spaces.
  • Nice visual interface and general space to create unlimited rooms with customized settings for each.
  • Excellent video quality.
  • It's great for creating webinars, events, and trainings.
Pedro Oliveira | TrustRadius Reviewer

Cisco Business Edition 7000

  • One box solution for mid sized organization (Ipt, Voicemail, Jabber...).
  • Good interface for configuration and maintenance.
  • Cisco Support hierarchy is very good and have hardly seen any outages so far.
  • Comes with pre-deployed virtual machines.. Even if we prefer to deploy our own we have all iso-ovf templates easily available.
Anonymous | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Cisco Business Edition 7000

  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
Renewing the Cisco software is not my decision but I am in the highly agreement of the software to renew as it has better connectivity in company network without any slowness. Integration is also one of the best feature that we can use for our other application with Cisco
Prabhjyot Singh | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
Easy to use and implement in business with minimum support and training
Prabhjyot Singh | TrustRadius Reviewer

Reliability and Availability

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
Yes, When I want to connect I use Cisco and it always available to connect. Some time integration with mobile app takes little time but still happy to use it without any issues.
Prabhjyot Singh | TrustRadius Reviewer

Performance

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
I would say that Cisco stands alone in the market when it comes to business connectivity and other features. Not really it doesn't tend to slow down as once it is connected I believe it will connects with the company network and then it depends on how your company networks works. I am not sure if it making sense to you.
Prabhjyot Singh | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.0
Based on 29 answers
The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
Bruno Carvalho | TrustRadius Reviewer

Cisco Business Edition 7000

Cisco Business Edition 7000 8.0
Based on 1 answer
It still feel that support has some scope of improvement in terms of technical support like new update or version. Also, need to upgrade the security feature.
Prabhjyot Singh | TrustRadius Reviewer

In-Person Training

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
It is easy to understand and with one time demo we can easily start using the Cisco. It was a group session for different teams and more technical for IT team. In house training scheduled for the team. Demo is very easy to connect and did not have much questions about it.
Prabhjyot Singh | TrustRadius Reviewer

Online Training

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
There are few steps that needs to follow and that is what in online training has been schedule for. I frankly speaking didn't get the training but I know how to use it. So It is easy to understand and connect with company network. Initial setup which includes training plays a critical role.
Prabhjyot Singh | TrustRadius Reviewer

Implementation Rating

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
Although, I have not involved in implementation but it was delivered on time. Project timeline was met and completed within the timeline.
Prabhjyot Singh | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 7000

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Anonymous | TrustRadius Reviewer

Scalability

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Cisco Business Edition 7000

Cisco Business Edition 7000 10.0
Based on 1 answer
I am giving this rating as I am happy with the Cisco business edition 7000. It is easy to use and deploy with in all type of team and department.Best in network connectivity, video configuration, and telephonic service across all the verticals. For security vise it is much more reliable
Prabhjyot Singh | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 7000

  • High ROI, the communication platform provides all the necessary that is required employees to be always connected wherever they are. This improves companies overall performance and certainly income.
  • Simplified maintenance and user friendly interfaces. The platform has all the admin tool to make support easy and efficient.
  • Employees are enabled with all the Unified Communication services and they are more productive which again improves overall company's performance.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avaya OneCloud UCaaS
8.9
Cisco Business Edition 7000
8.2

Likelihood to Renew

Avaya OneCloud UCaaS
Cisco Business Edition 7000
9.0

Usability

Avaya OneCloud UCaaS
7.3
Cisco Business Edition 7000
9.0

Reliability and Availability

Avaya OneCloud UCaaS
Cisco Business Edition 7000
9.0

Performance

Avaya OneCloud UCaaS
Cisco Business Edition 7000
9.0

Support Rating

Avaya OneCloud UCaaS
9.0
Cisco Business Edition 7000
8.0

In-Person Training

Avaya OneCloud UCaaS
Cisco Business Edition 7000
9.0

Online Training

Avaya OneCloud UCaaS
Cisco Business Edition 7000
9.0

Implementation Rating

Avaya OneCloud UCaaS
Cisco Business Edition 7000
9.0

Scalability

Avaya OneCloud UCaaS
Cisco Business Edition 7000
10.0

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