What users are saying about

Avaya OneCloud UCaaS vs Cisco Jabber

Avaya OneCloud UCaaS
81 Ratings
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Cisco Jabber
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Top Rated
422 Ratings
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Avaya OneCloud UCaaS

81 Ratings
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Score 8.7 out of 100

Based on 81 reviews and ratings

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Cisco Jabber

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Top Rated
422 Ratings
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Score 8.1 out of 100

Based on 422 reviews and ratings

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Feature Set Ratings

    Project Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    6.5

    Cisco Jabber

    65%
    Cisco Jabber ranks higher in 7/7 features
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    7.3
    73%
    66 Ratings

    Gantt Charts

    N/A
    0 Ratings
    5.7
    57%
    10 Ratings

    Scheduling

    N/A
    0 Ratings
    7.1
    71%
    74 Ratings

    Workflow Automation

    N/A
    0 Ratings
    6.0
    60%
    17 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.1
    81%
    116 Ratings

    Search

    N/A
    0 Ratings
    7.3
    73%
    106 Ratings

    Visual planning tools

    N/A
    0 Ratings
    4.1
    41%
    17 Ratings

    Communication

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    6.1

    Cisco Jabber

    61%
    Cisco Jabber ranks higher in 8/8 features
    Cisco Jabber ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    8.5
    85%
    144 Ratings

    Notifications

    N/A
    0 Ratings
    8.3
    83%
    144 Ratings

    Discussions

    N/A
    0 Ratings
    7.6
    76%
    122 Ratings

    Surveys

    N/A
    0 Ratings
    5.0
    50%
    15 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    5.3
    53%
    20 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    4.0
    40%
    12 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    2.0
    20%
    12 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    7.8
    78%
    58 Ratings

    File Sharing & Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    6.7

    Cisco Jabber

    67%
    Cisco Jabber ranks higher in 8/8 features
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    7.4
    74%
    66 Ratings

    Video files

    N/A
    0 Ratings
    6.8
    68%
    98 Ratings

    Audio files

    N/A
    0 Ratings
    7.5
    75%
    103 Ratings

    Document collaboration

    N/A
    0 Ratings
    7.3
    73%
    84 Ratings

    Access control

    N/A
    0 Ratings
    6.9
    69%
    31 Ratings

    Advanced security features

    N/A
    0 Ratings
    6.8
    68%
    33 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    5.0
    50%
    10 Ratings

    Device sync

    N/A
    0 Ratings
    5.7
    57%
    22 Ratings

    Attribute Ratings

    • Avaya OneCloud UCaaS is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.5

    Avaya OneCloud UCaaS

    95%
    27 Ratings
    8.1

    Cisco Jabber

    81%
    152 Ratings

    Likelihood to Renew

    Avaya OneCloud UCaaS

    N/A
    0 Ratings
    5.6

    Cisco Jabber

    56%
    6 Ratings

    Usability

    9.1

    Avaya OneCloud UCaaS

    91%
    4 Ratings
    9.0

    Cisco Jabber

    90%
    8 Ratings

    Availability

    9.7

    Avaya OneCloud UCaaS

    97%
    3 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Performance

    9.5

    Avaya OneCloud UCaaS

    95%
    3 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Support Rating

    9.7

    Avaya OneCloud UCaaS

    97%
    25 Ratings
    7.9

    Cisco Jabber

    79%
    24 Ratings

    Contract Terms and Pricing Model

    9.1

    Avaya OneCloud UCaaS

    91%
    3 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Professional Services

    9.6

    Avaya OneCloud UCaaS

    96%
    2 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Likelihood to Recommend

    Avaya OneCloud UCaaS

    The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.

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    Arthur Rocha | TrustRadius Reviewer
    Arthur Rocha
    View all 27 answers on this topic

    Cisco Jabber

    I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.

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    Mohammad Mashmoushi | TrustRadius Reviewer
    Mohammad Mashmoushi
    View all 152 answers on this topic

    Pros

    Avaya OneCloud UCaaS

    • Extreme audio and video quality during online meetings.
    • It allows grouping many people at the same time in a meeting room, being able to create several simultaneous ones.
    • Amazing interface and easy to use.
    • It works very well on mobile devices.
    • It works via the web.

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    Bruna Rodrigues | TrustRadius Reviewer
    Bruna Rodrigues
    View all 27 answers on this topic

    Cisco Jabber

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 152 answers on this topic

    Cons

    Avaya OneCloud UCaaS

    • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
    • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.

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    Alfred Brock | TrustRadius Reviewer
    Alfred Brock
    View all 27 answers on this topic

    Cisco Jabber

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)

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    ozan guner | TrustRadius Reviewer
    ozan guner
    View all 152 answers on this topic

    Pricing Details

    Avaya OneCloud UCaaS

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    —

    Avaya OneCloud UCaaS Editions & Modules

    —
    Additional Pricing Details
    —

    Cisco Jabber

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $50 Per License

    Cisco Jabber Editions & Modules

    Edition
    Jabber for Desktop$50.001
    1. Per License
    Additional Pricing Details
    —

    Likelihood to Renew

    Avaya OneCloud UCaaS

    No score
    No answers yet
    No answers on this topic

    Cisco Jabber

    Cisco Jabber 5.6
    Based on 6 answers
    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.

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    Siddharth Goyal | TrustRadius Reviewer
    Siddharth Goyal
    View all 6 answers on this topic

    Usability

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.1
    Based on 4 answers
    There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.

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    Diana Gervasio | TrustRadius Reviewer
    Diana Gervasio
    View all 4 answers on this topic

    Cisco Jabber

    Cisco Jabber 9.0
    Based on 8 answers
    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically

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    Kaitlin Tucker | TrustRadius Reviewer
    Kaitlin Tucker
    View all 8 answers on this topic

    Reliability and Availability

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.7
    Based on 3 answers
    We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.

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    Arthur Rocha | TrustRadius Reviewer
    Arthur Rocha
    View all 3 answers on this topic

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Performance

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.5
    Based on 3 answers
    The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.

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    Arthur Rocha | TrustRadius Reviewer
    Arthur Rocha
    View all 3 answers on this topic

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.7
    Based on 25 answers
    The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.

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    Bruno Carvalho | TrustRadius Reviewer
    Bruno Carvalho
    View all 25 answers on this topic

    Cisco Jabber

    Cisco Jabber 7.9
    Based on 24 answers
    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

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    Debbie Johnson | TrustRadius Reviewer
    Debbie Johnson
    View all 24 answers on this topic

    Alternatives Considered

    Avaya OneCloud UCaaS

    I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 27 answers on this topic

    Cisco Jabber

    In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.

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    Jian Groenewald | TrustRadius Reviewer
    Jian Groenewald
    View all 152 answers on this topic

    Contract Terms and Pricing Model

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.1
    Based on 3 answers
    The intermediate version prices are cheaper than the leading video conferencing tools, but it does not have the recording feature. If I could change one thing, I would put this cloud recording functionality in this intermediate version of Avaya Spaces as well. I believe it would be a big differentiator from the competition.

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    Arthur Rocha | TrustRadius Reviewer
    Arthur Rocha
    View all 3 answers on this topic

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Professional Services

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.6
    Based on 2 answers
    One of the features of the PRO version, known as Power, is the possibility to record unlimited meetings in the Avaya cloud without worrying about storage space. We keep it for 30 days and then an intern downloads it to our internal network. This version also allowed us to do some events with more than 100 people connected without causing any network instability.

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    Arthur Rocha | TrustRadius Reviewer
    Arthur Rocha
    View all 2 answers on this topic

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Avaya OneCloud UCaaS

    • Single number reach has helped our operations team to be connected anytime required.
    • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
    • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
    • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 27 answers on this topic

    Cisco Jabber

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.

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    Eric Taylor | TrustRadius Reviewer
    Eric Taylor
    View all 152 answers on this topic

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