What users are saying about
81 Ratings
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Based on 81 reviews and ratings
Cisco Jabber
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Top Rated
422 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 422 reviews and ratings
Feature Set Ratings
Project Management
Avaya OneCloud UCaaS
Feature Set Not Supported
N/A
6.5
Cisco Jabber
65%
Cisco Jabber ranks higher in 7/7 features
Cisco Jabber ranks higher in 7/7 features
Task Management
N/A
0 Ratings
7.3
73%
66 Ratings
Gantt Charts
N/A
0 Ratings
5.7
57%
10 Ratings
Scheduling
N/A
0 Ratings
7.1
71%
74 Ratings
Workflow Automation
N/A
0 Ratings
6.0
60%
17 Ratings
Mobile Access
N/A
0 Ratings
8.1
81%
116 Ratings
Search
N/A
0 Ratings
7.3
73%
106 Ratings
Visual planning tools
N/A
0 Ratings
4.1
41%
17 Ratings
Communication
Avaya OneCloud UCaaS
Feature Set Not Supported
N/A
6.1
Cisco Jabber
61%
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Chat
N/A
0 Ratings
8.5
85%
144 Ratings
Notifications
N/A
0 Ratings
8.3
83%
144 Ratings
Discussions
N/A
0 Ratings
7.6
76%
122 Ratings
Surveys
N/A
0 Ratings
5.0
50%
15 Ratings
Internal knowledgebase
N/A
0 Ratings
5.3
53%
20 Ratings
Integrates with GoToMeeting
N/A
0 Ratings
4.0
40%
12 Ratings
Integrates with Gmail and Google Hangouts
N/A
0 Ratings
2.0
20%
12 Ratings
Integrates with Outlook
N/A
0 Ratings
7.8
78%
58 Ratings
File Sharing & Management
Avaya OneCloud UCaaS
Feature Set Not Supported
N/A
6.7
Cisco Jabber
67%
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Versioning
N/A
0 Ratings
7.4
74%
66 Ratings
Video files
N/A
0 Ratings
6.8
68%
98 Ratings
Audio files
N/A
0 Ratings
7.5
75%
103 Ratings
Document collaboration
N/A
0 Ratings
7.3
73%
84 Ratings
Access control
N/A
0 Ratings
6.9
69%
31 Ratings
Advanced security features
N/A
0 Ratings
6.8
68%
33 Ratings
Integrates with Google Drive
N/A
0 Ratings
5.0
50%
10 Ratings
Device sync
N/A
0 Ratings
5.7
57%
22 Ratings
Attribute Ratings
- Avaya OneCloud UCaaS is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
9.5
Avaya OneCloud UCaaS
95%
27 Ratings
8.1
Cisco Jabber
81%
152 Ratings
Likelihood to Renew
Avaya OneCloud UCaaS
N/A
0 Ratings
5.6
Cisco Jabber
56%
6 Ratings
Usability
9.1
Avaya OneCloud UCaaS
91%
4 Ratings
9.0
Cisco Jabber
90%
8 Ratings
Availability
9.7
Avaya OneCloud UCaaS
97%
3 Ratings
Cisco Jabber
N/A
0 Ratings
Performance
9.5
Avaya OneCloud UCaaS
95%
3 Ratings
Cisco Jabber
N/A
0 Ratings
Support Rating
9.7
Avaya OneCloud UCaaS
97%
25 Ratings
7.9
Cisco Jabber
79%
24 Ratings
Contract Terms and Pricing Model
9.1
Avaya OneCloud UCaaS
91%
3 Ratings
Cisco Jabber
N/A
0 Ratings
Professional Services
9.6
Avaya OneCloud UCaaS
96%
2 Ratings
Cisco Jabber
N/A
0 Ratings
Likelihood to Recommend
Avaya OneCloud UCaaS
The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Cisco Jabber
I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Structural Engineer
MaisonComputer Software, 1-10 employees
Pros
Avaya OneCloud UCaaS
- Extreme audio and video quality during online meetings.
- It allows grouping many people at the same time in a meeting room, being able to create several simultaneous ones.
- Amazing interface and easy to use.
- It works very well on mobile devices.
- It works via the web.
Analista de sistemas
TIVITInformation Technology & Services, 201-500 employees
Cisco Jabber
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesCons
Avaya OneCloud UCaaS
- I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
- The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Communications Specialist
Yazaki North AmericaAutomotive, 10,001+ employees
Cisco Jabber
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
Senior IT Infrastructure Specialist
HiltiConstruction, 201-500 employees
Pricing Details
Avaya OneCloud UCaaS
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Avaya OneCloud UCaaS Editions & Modules
—
Additional Pricing Details
—Cisco Jabber
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 Per License
Cisco Jabber Editions & Modules
Edition
Jabber for Desktop | $50.001 |
---|
- Per License
Additional Pricing Details
—Likelihood to Renew
Avaya OneCloud UCaaS
No score
No answers yet
No answers on this topic
Cisco Jabber
Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Software Engineer
Jaypee University of Information TechnologyComputer Software, 201-500 employees
Usability
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.1
Based on 4 answers
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Reponsable de Alianzas
Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees
Cisco Jabber
Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Communications Coordinator
Chastain-Skillman,IncCivil Engineering, 51-200 employees
Reliability and Availability
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.7
Based on 3 answers
We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Cisco Jabber
No score
No answers yet
No answers on this topic
Performance
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.5
Based on 3 answers
The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Cisco Jabber
No score
No answers yet
No answers on this topic
Support Rating
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.7
Based on 25 answers
The support is good. Avaya is one of the largest companies in this area of unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
Computer Security Specialist
Grupo BoticárioChemicals, 5001-10,000 employees
Cisco Jabber
Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Systems Administrator
Gentry LockeLaw Practice, 51-200 employees
Alternatives Considered
Avaya OneCloud UCaaS
I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.

Verified User
Administrator in Other
Education Management Company, 11-50 employeesCisco Jabber
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Service Support Analyst
NSC GlobalInformation Technology & Services, 501-1000 employees
Contract Terms and Pricing Model
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.1
Based on 3 answers
The intermediate version prices are cheaper than the leading video conferencing tools, but it does not have the recording feature. If I could change one thing, I would put this cloud recording functionality in this intermediate version of Avaya Spaces as well. I believe it would be a big differentiator from the competition.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Cisco Jabber
No score
No answers yet
No answers on this topic
Professional Services
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.6
Based on 2 answers
One of the features of the PRO version, known as Power, is the possibility to record unlimited meetings in the Avaya cloud without worrying about storage space. We keep it for 30 days and then an intern downloads it to our internal network. This version also allowed us to do some events with more than 100 people connected without causing any network instability.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Cisco Jabber
No score
No answers yet
No answers on this topic
Return on Investment
Avaya OneCloud UCaaS
- Single number reach has helped our operations team to be connected anytime required.
- Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
- Voice Quality is extremely good and helps in getting many ppl in conference with ease.
- Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

Verified User
Engineer in Sales
Telecommunications Company, 501-1000 employeesCisco Jabber
- Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
- More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
VoIP Network Administrator
Penn State UniversityHigher Education, 10,001+ employees