Avaya OneCloud UCaaS vs Cisco Jabber

• Assembly rooms for recurring meetings
• Task tracking by room and by individual
• Articulation with Calendar to schedule meeting rooms
• Historically saved documents
• Chat between connected users
• Access to the platform without the need to install programs
• Immediate and highly effective technical advice

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• The Cisco Jabber client allows a user the flexibility of location while still being available to anyone for collaboration and communication. No longer tethered to a desk to take calls. This is a huge benefit in my mind
• Cisco Jabber also provides presence and availability status without even needing to actually call or send a message to someone to determine availability. This saves a ton of time from wasted effort trying to find someone and learn if they are available to collaborate.
• When configured correctly Cisco Jabber can also be integrated with some calendaring systems to automatically update the status of a user.

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• I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
• The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.

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• I'd kind of like to see Jabber become fully cloud-based. When I utilized the program, it was mainly a separate item on our system. While this wasn't necessarily a setback, it mainly had an overall aesthetic of a more dated technology.
• The Jabber app doesn't store credentials for logging in when I sign on. Basically every time I would re-open the app I would have to re-type my log-in info. It made me a little more hesitant to use the app on the road.
• I would also have liked to see file transfer somehow be sped-up. Transferring of files is pretty simple to locate on Jabber, but the wait time is a bit of a drag and sometimes it even fails. Some improvement could be made in this regard.

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• Single number reach has helped our operations team to be connected anytime required.
• Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
• Voice Quality is extremely good and helps in getting many ppl in conference with ease.
• Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

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• Easily allows users to use their VoIP phone to make phone calls.
• Gives users the ability to not have to use an actual phone in their office as our organization moves to more of a work from home group.
• The integration as a virtual phone with USB headsets is a great plus as our previous system had to have either wired or wireless clunky headsets.

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