What users are saying about
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Top Rated
269 Ratings
60 Ratings
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Score 7.6 out of 100

Cisco Jabber

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Top Rated
269 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

Practicality and flexibility are very good with this tool. It is used by all departments of the company. TI manages the entire Avaya solution. Everything works in the cloud and I didn't need to install any applications on my notebook. Through the browser, I access the virtual meetings without complications. And when I'm in transit, I access the official app on my Android and participate in sessions with my 4G internet. The interface I like a lot and is very friendly and clean. The functionalities are within easy reach, such as screen sharing, mute functions, chat, and annotations.
João Mauricio | TrustRadius Reviewer

Cisco Jabber

Jabber is well suited [for] those organizations where the infrastructure is the capable to support the requirements of Jabber solutions, CUCM, IMP, and there is more room to accommodate additional features such as Mobile Remote Access (using Expressways) media file transfer or persistence chat. Notice that knowledge in Cisco collaboration products is needed in order to design, implement, support and maintain the platform. Other than that supposed to be a less appropriate IT scenario.
Leonardo Gonzalez | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Avaya OneCloud UCaaS
Cisco Jabber
6.5
Task Management
Avaya OneCloud UCaaS
Cisco Jabber
8.4
Gantt Charts
Avaya OneCloud UCaaS
Cisco Jabber
4.9
Scheduling
Avaya OneCloud UCaaS
Cisco Jabber
6.1
Workflow Automation
Avaya OneCloud UCaaS
Cisco Jabber
6.1
Mobile Access
Avaya OneCloud UCaaS
Cisco Jabber
8.0
Search
Avaya OneCloud UCaaS
Cisco Jabber
7.5
Visual planning tools
Avaya OneCloud UCaaS
Cisco Jabber
4.4

Communication

Avaya OneCloud UCaaS
Cisco Jabber
6.5
Chat
Avaya OneCloud UCaaS
Cisco Jabber
8.7
Notifications
Avaya OneCloud UCaaS
Cisco Jabber
8.6
Discussions
Avaya OneCloud UCaaS
Cisco Jabber
6.9
Surveys
Avaya OneCloud UCaaS
Cisco Jabber
6.6
Internal knowledgebase
Avaya OneCloud UCaaS
Cisco Jabber
6.2
Integrates with GoToMeeting
Avaya OneCloud UCaaS
Cisco Jabber
4.8
Integrates with Gmail and Google Hangouts
Avaya OneCloud UCaaS
Cisco Jabber
2.3
Integrates with Outlook
Avaya OneCloud UCaaS
Cisco Jabber
7.8

File Sharing & Management

Avaya OneCloud UCaaS
Cisco Jabber
6.9
Versioning
Avaya OneCloud UCaaS
Cisco Jabber
6.4
Video files
Avaya OneCloud UCaaS
Cisco Jabber
7.0
Audio files
Avaya OneCloud UCaaS
Cisco Jabber
7.5
Document collaboration
Avaya OneCloud UCaaS
Cisco Jabber
6.9
Access control
Avaya OneCloud UCaaS
Cisco Jabber
7.6
Advanced security features
Avaya OneCloud UCaaS
Cisco Jabber
7.6
Integrates with Google Drive
Avaya OneCloud UCaaS
Cisco Jabber
5.1
Device sync
Avaya OneCloud UCaaS
Cisco Jabber
6.8

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

Cisco Jabber

  • The Cisco Jabber client allows a user the flexibility of location while still being available to anyone for collaboration and communication. No longer tethered to a desk to take calls. This is a huge benefit in my mind
  • Cisco Jabber also provides presence and availability status without even needing to actually call or send a message to someone to determine availability. This saves a ton of time from wasted effort trying to find someone and learn if they are available to collaborate.
  • When configured correctly Cisco Jabber can also be integrated with some calendaring systems to automatically update the status of a user.
Eric Taylor | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Cisco Jabber

  • I'd kind of like to see Jabber become fully cloud-based. When I utilized the program, it was mainly a separate item on our system. While this wasn't necessarily a setback, it mainly had an overall aesthetic of a more dated technology.
  • The Jabber app doesn't store credentials for logging in when I sign on. Basically every time I would re-open the app I would have to re-type my log-in info. It made me a little more hesitant to use the app on the road.
  • I would also have liked to see file transfer somehow be sped-up. Transferring of files is pretty simple to locate on Jabber, but the wait time is a bit of a drag and sometimes it even fails. Some improvement could be made in this regard.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Cisco Jabber

Cisco Jabber 9.9
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.2
Based on 11 answers
It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.
Anonymous | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
Anonymous | TrustRadius Reviewer

Cisco Jabber

We had been using Lotus (IBM) Sametime for years. About 5 years ago, we decided to move out of IBM for mails, and go for Exchange/Outlook. As a result, we also naturally considered ditching Sametime who was tightly integrated with Lotus Notes. Jabber is a good fit for us as we are using Cisco IP telephony system, and both integrate fairly well together.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Cisco Jabber

  • Easily allows users to use their VoIP phone to make phone calls.
  • Gives users the ability to not have to use an actual phone in their office as our organization moves to more of a work from home group.
  • The integration as a virtual phone with USB headsets is a great plus as our previous system had to have either wired or wireless clunky headsets.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya OneCloud UCaaS Editions & Modules

Additional Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Avaya OneCloud UCaaS
8.1
Cisco Jabber
8.5

Likelihood to Renew

Avaya OneCloud UCaaS
Cisco Jabber
9.9

Usability

Avaya OneCloud UCaaS
7.3
Cisco Jabber
9.0

Support Rating

Avaya OneCloud UCaaS
8.2
Cisco Jabber
8.6

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