60 Ratings
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Score 7.5 out of 100
7 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

The best scenarios for Avaya Business Communications Manager include large single location operations. Also - large interoffice operations. The hub-and-spoke arrangement with one large central office a large number of smaller offices would also be handled well. We do it all the time. As for where it would be less appropriate that would be in smaller locations - but - Avaya has appropriate alternative for those.
Alfred Brock | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

If you are in an environment that is primarily Cisco and switching from PRI circuits or other non-SIP circuits and are generally considered to be on an enterprise-grade platform, CUBE is likely a solid choice for you. From my experience, I cannot speak to the video handling that CUBE offers as we do not employ that, so hopefully other reviews will provide insight on that.
Anonymous | TrustRadius Reviewer

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

  • B2B UA
  • SIP profile
  • Multiple tenants
Anonymous | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

  • Syntax input should be easier to read and write. For I.E: voice, translations are similar to SED (Stream Editor). Sometimes regular expression is hard to understand for new users.
  • Virtual Cube software stability
  • Cube redundancy setup (defining control interfaces, tracks, setting thresholds and reloads). Redundancy setup should be an automated process, where a user can initiate a setup wizard and then just input key information such as the IP address of Cubes and the exclusive IP address, etc.
Anonymous | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

Cisco Unified Border Element (CUBE) 9.0
Based on 1 answer
The flexibility is great for leveraging SIP profiles and dial peers.
Anonymous | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.8
Based on 10 answers
It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.
Anonymous | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

Cisco Unified Border Element (CUBE) 8.3
Based on 2 answers
I've been using Cube for years and I like the way Cube handles a call. Minimum administration required once everything is set up correctly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
Anonymous | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

We previously used other SBC's but weren't satisfied with the performance. The support wasn't there and constant RMA's for defective hardware. Although the CUBE is expensive, it saves time and resources on support. Robust features and no downtime in 3 years. I don't believe many vendors offer products to compete in this space. You will regret to decision to go with cheaper SBC's.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

  • With the deployment we were able to provide a consistent, easier to support, and central SIP solution. This is not specific to CUBE, but specific to the reason it was deployed.
  • We were able to disconnect legacy PRI circuits and reduce those costs.
  • We were able to go to usage based trunks to put our trunking costs more in-line with our actual usage.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Border Element (CUBE)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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