Avaya OneCloud UCaaS vs Cisco Unified Communications Manager (Call Manager)

• Assembly rooms for recurring meetings
• Task tracking by room and by individual
• Articulation with Calendar to schedule meeting rooms
• Historically saved documents
• Chat between connected users
• Access to the platform without the need to install programs
• Immediate and highly effective technical advice

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• Customizability - The program allows for a lot of specific features and ways to use the program.
• Traditional - The system is a very traditional phone system, with everything you would expect and need from an enterprise phone system.
• Expandable - The system allows from a small amount of users to a large amount, with no upper limit.

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• I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
• The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.

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• CUCM is overly complex and requires a very capable engineer to maintain it. Similarly, implementing anything new requires a great deal of specialized knowledge of CUCM.
• CUCM is difficult to troubleshoot because of it's complexity.
• CUCM is expensive licensing and they nickel and dime you with a plethora of tiny little license charges for every little feature. They have the most convoluted licensing models, ever, for their CU products in general.

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• Single number reach has helped our operations team to be connected anytime required.
• Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
• Voice Quality is extremely good and helps in getting many ppl in conference with ease.
• Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

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• The RFP response from our Cisco partner for the Cisco Unified Communications Manager (Call Manager) was less expensive than the competitors.
• Ongoing maintenance for the product has also been competitively priced and our warranty and maintenance programs have covered all our needs.
• We are able to avoid some external conference calling services by using the built-in features of Call Manager.
• We were able to avoid an add-on product for internal chats by using the integrated Jabber product.

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