Avaya OneCloud UCaaS
83 Ratings
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Cisco Unified Communications Manager (Call Manager)
145 Ratings

Avaya OneCloud UCaaS

83 Ratings
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Score 8.8 out of 100

Based on 83 reviews and ratings

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Cisco Unified Communications Manager (Call Manager)

145 Ratings
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Score 9 out of 100

Based on 145 reviews and ratings

Feature Set Ratings

    Cloud PBX

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.9
    79%
    18 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    6.8
    68%
    27 Ratings

    User templates

    N/A
    0 Ratings
    8.5
    85%
    36 Ratings

    Call reports

    N/A
    0 Ratings
    6.4
    64%
    35 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.7
    87%
    36 Ratings

    Call Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.8
    88%
    39 Ratings

    Call recording

    N/A
    0 Ratings
    6.8
    68%
    26 Ratings

    Call park

    N/A
    0 Ratings
    8.7
    87%
    35 Ratings

    Call screening

    N/A
    0 Ratings
    6.4
    64%
    32 Ratings

    Message alerts

    N/A
    0 Ratings
    7.5
    75%
    36 Ratings

    VoIP system collaboration

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.3
    83%
    27 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.0
    80%
    37 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.2
    82%
    14 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Mobile apps

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    7.9

    Cisco Unified Communications Manager (Call Manager)

    79%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.9
    79%
    23 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    7.8
    78%
    21 Ratings

    Attribute Ratings

    • Avaya OneCloud UCaaS is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.5

    Avaya OneCloud UCaaS

    95%
    28 Ratings
    8.9

    Cisco Unified Communications Manager (Call Manager)

    89%
    42 Ratings

    Likelihood to Renew

    Avaya OneCloud UCaaS

    N/A
    0 Ratings
    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating

    Usability

    9.1

    Avaya OneCloud UCaaS

    91%
    4 Ratings
    7.1

    Cisco Unified Communications Manager (Call Manager)

    71%
    4 Ratings

    Availability

    9.7

    Avaya OneCloud UCaaS

    97%
    3 Ratings

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings

    Performance

    9.5

    Avaya OneCloud UCaaS

    95%
    3 Ratings

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings

    Support Rating

    9.7

    Avaya OneCloud UCaaS

    97%
    26 Ratings
    8.3

    Cisco Unified Communications Manager (Call Manager)

    83%
    27 Ratings

    Implementation Rating

    Avaya OneCloud UCaaS

    N/A
    0 Ratings
    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings

    Contract Terms and Pricing Model

    9.1

    Avaya OneCloud UCaaS

    91%
    3 Ratings

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings

    Professional Services

    9.6

    Avaya OneCloud UCaaS

    96%
    2 Ratings

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings

    Likelihood to Recommend

    Avaya OneCloud UCaaS

    The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.

    Read full review

    Arthur Rocha | TrustRadius Reviewer
    Arthur Rocha
    View all 28 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.

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    RAJESH VENGILOT | TrustRadius Reviewer
    RAJESH VENGILOT
    View all 42 answers on this topic

    Pros

    Avaya OneCloud UCaaS

    • Extreme audio and video quality during online meetings.
    • It allows grouping many people at the same time in a meeting room, being able to create several simultaneous ones.
    • Amazing interface and easy to use.
    • It works very well on mobile devices.
    • It works via the web.

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    Bruna Rodrigues | TrustRadius Reviewer
    Bruna Rodrigues
    View all 28 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 42 answers on this topic

    Cons

    Avaya OneCloud UCaaS

    • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
    • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.

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    Alfred Brock | TrustRadius Reviewer
    Alfred Brock
    View all 28 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.

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    Leonardo Gonzalez | TrustRadius Reviewer
    Leonardo Gonzalez
    View all 42 answers on this topic

    Pricing Details

    Avaya OneCloud UCaaS

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    —

    Cisco Unified Communications Manager (Call Manager)

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Likelihood to Renew

    Avaya OneCloud UCaaS

    No score
    No answers yet
    No answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 1 answer
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.

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    Brian Munn | TrustRadius Reviewer
    Brian Munn
    View all 1 answers on this topic

    Usability

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.1
    Based on 4 answers
    There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.

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    Diana Gervasio | TrustRadius Reviewer
    Diana Gervasio
    View all 4 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 7.1
    Based on 4 answers
    Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years

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    Eduardo Viero | TrustRadius Reviewer
    Eduardo Viero
    View all 4 answers on this topic

    Reliability and Availability

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.7
    Based on 3 answers
    We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.

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    Arthur Rocha | TrustRadius Reviewer
    Arthur Rocha
    View all 3 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    No score
    No answers yet
    No answers on this topic

    Performance

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.5
    Based on 3 answers
    The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.

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    Arthur Rocha | TrustRadius Reviewer
    Arthur Rocha
    View all 3 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.7
    Based on 26 answers
    The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.

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    Bruno Carvalho | TrustRadius Reviewer
    Bruno Carvalho
    View all 26 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 8.3
    Based on 27 answers
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 27 answers on this topic

    Implementation Rating

    Avaya OneCloud UCaaS

    No score
    No answers yet
    No answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 2 answers
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented

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    Brian Munn | TrustRadius Reviewer
    Brian Munn
    View all 2 answers on this topic

    Alternatives Considered

    Avaya OneCloud UCaaS

    I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 28 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 42 answers on this topic

    Contract Terms and Pricing Model

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.1
    Based on 3 answers
    The intermediate version prices are cheaper than the leading video conferencing tools, but it does not have the recording feature. If I could change one thing, I would put this cloud recording functionality in this intermediate version of Avaya Spaces as well. I believe it would be a big differentiator from the competition.

    Read full review

    Arthur Rocha | TrustRadius Reviewer
    Arthur Rocha
    View all 3 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    No score
    No answers yet
    No answers on this topic

    Professional Services

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.6
    Based on 2 answers
    One of the features of the PRO version, known as Power, is the possibility to record unlimited meetings in the Avaya cloud without worrying about storage space. We keep it for 30 days and then an intern downloads it to our internal network. This version also allowed us to do some events with more than 100 people connected without causing any network instability.

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    Arthur Rocha | TrustRadius Reviewer
    Arthur Rocha
    View all 2 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Avaya OneCloud UCaaS

    • Single number reach has helped our operations team to be connected anytime required.
    • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
    • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
    • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 28 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 42 answers on this topic

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