What users are saying about
60 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 60 reviews and ratings
Top Rated
121 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 121 reviews and ratings
Likelihood to Recommend
Avaya OneCloud UCaaS
The best scenarios for Avaya Business Communications Manager include large single location operations. Also - large interoffice operations. The hub-and-spoke arrangement with one large central office a large number of smaller offices would also be handled well. We do it all the time. As for where it would be less appropriate that would be in smaller locations - but - Avaya has appropriate alternative for those.
Communications Specialist
Yazaki North AmericaAutomotive, 10,001+ employees
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) is well suited for organizations that need secure communications in a strong and stable solution and not affecting business continuity operations even under risk scenarios and deployments. It is less appropriate for organizations that handle a low financial budget because of the devices and licensing costs and the need to provide services for a small number of users.
Arquitecto en Soluciones de Colaboracion Cisco
DIRECTV Latin AmericaEntertainment, 1001-5000 employees
Feature Rating Comparison
Cloud PBX
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
7.9
Hosted PBX
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
8.5
Multi-level Interactive Voice Response (IVR)
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
7.5
User templates
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
8.4
Call reports
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
6.4
Directory of employee names
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
8.8
Call Management
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
7.9
Answering rules
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
8.7
Call recording
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
7.4
Call park
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
8.9
Call screening
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
7.3
Message alerts
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
7.2
VoIP system collaboration
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
8.1
Video conferencing
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
7.4
Audio conferencing
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
8.8
Video screen sharing
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
8.1
Instant messaging
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
8.2
Mobile apps
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for iOS
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for Android
Avaya OneCloud UCaaS
—
Cisco Unified Communications Manager (Call Manager)
8.7
Pros
Avaya OneCloud UCaaS
- Assembly rooms for recurring meetings
- Task tracking by room and by individual
- Articulation with Calendar to schedule meeting rooms
- Historically saved documents
- Chat between connected users
- Access to the platform without the need to install programs
- Immediate and highly effective technical advice
Reponsable de Alianzas
Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees
Cisco Unified Communications Manager (Call Manager)
- Customizability - The program allows for a lot of specific features and ways to use the program.
- Traditional - The system is a very traditional phone system, with everything you would expect and need from an enterprise phone system.
- Expandable - The system allows from a small amount of users to a large amount, with no upper limit.

Verified User
Administrator in Information Technology
Mental Health Care Company, 501-1000 employeesCons
Avaya OneCloud UCaaS
- I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
- The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Communications Specialist
Yazaki North AmericaAutomotive, 10,001+ employees
Cisco Unified Communications Manager (Call Manager)
- CUCM is overly complex and requires a very capable engineer to maintain it. Similarly, implementing anything new requires a great deal of specialized knowledge of CUCM.
- CUCM is difficult to troubleshoot because of it's complexity.
- CUCM is expensive licensing and they nickel and dime you with a plethora of tiny little license charges for every little feature. They have the most convoluted licensing models, ever, for their CU products in general.
Senior Systems Administrator
DRT Holdings, Inc.Aviation & Aerospace, 501-1000 employees
Likelihood to Renew
Avaya OneCloud UCaaS
No score
No answers yet
No answers on this topic
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Usability
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Reponsable de Alianzas
Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 9.6
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
IT Infrastructure Specialist
RANDON S.AAutomotive, 5001-10,000 employees
Support Rating
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 7.8
Based on 10 answers
It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.

Verified User
Administrator in Information Technology
Restaurants Company, 10,001+ employeesCisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

Verified User
Engineer in Information Technology
Government Administration Company, 1001-5000 employeesImplementation Rating
Avaya OneCloud UCaaS
No score
No answers yet
No answers on this topic
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Alternatives Considered
Avaya OneCloud UCaaS
The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.

Verified User
Engineer in Information Technology
Telecommunications Company, 1001-5000 employeesCisco Unified Communications Manager (Call Manager)
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

Verified User
Supervisor in Information Technology
Financial Services Company, 1001-5000 employeesReturn on Investment
Avaya OneCloud UCaaS
- Single number reach has helped our operations team to be connected anytime required.
- Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
- Voice Quality is extremely good and helps in getting many ppl in conference with ease.
- Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

Verified User
Engineer in Sales
Telecommunications Company, 501-1000 employeesCisco Unified Communications Manager (Call Manager)
- The RFP response from our Cisco partner for the Cisco Unified Communications Manager (Call Manager) was less expensive than the competitors.
- Ongoing maintenance for the product has also been competitively priced and our warranty and maintenance programs have covered all our needs.
- We are able to avoid some external conference calling services by using the built-in features of Call Manager.
- We were able to avoid an add-on product for internal chats by using the integrated Jabber product.

Verified User
C-Level Executive in Information Technology
Legal Services Company, 201-500 employeesPricing Details
Avaya OneCloud UCaaS
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Cisco Unified Communications Manager (Call Manager)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No