60 Ratings
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Score 7.4 out of 100
Top Rated
121 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

The best scenarios for Avaya Business Communications Manager include large single location operations. Also - large interoffice operations. The hub-and-spoke arrangement with one large central office a large number of smaller offices would also be handled well. We do it all the time. As for where it would be less appropriate that would be in smaller locations - but - Avaya has appropriate alternative for those.
Alfred Brock | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) is well suited for organizations that need secure communications in a strong and stable solution and not affecting business continuity operations even under risk scenarios and deployments. It is less appropriate for organizations that handle a low financial budget because of the devices and licensing costs and the need to provide services for a small number of users.
Leonardo Gonzalez | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
7.9
Hosted PBX
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
8.5
Multi-level Interactive Voice Response (IVR)
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
7.5
User templates
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
8.4
Call reports
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
6.4
Directory of employee names
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
8.8

Call Management

Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
7.9
Answering rules
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
8.7
Call recording
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
7.4
Call park
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
8.9
Call screening
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
7.3
Message alerts
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
7.2

VoIP system collaboration

Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
8.1
Video conferencing
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
7.4
Audio conferencing
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
8.8
Video screen sharing
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
8.1
Instant messaging
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
8.2

Mobile apps

Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for iOS
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for Android
Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
8.7

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • Customizability - The program allows for a lot of specific features and ways to use the program.
  • Traditional - The system is a very traditional phone system, with everything you would expect and need from an enterprise phone system.
  • Expandable - The system allows from a small amount of users to a large amount, with no upper limit.
Anonymous | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • CUCM is overly complex and requires a very capable engineer to maintain it. Similarly, implementing anything new requires a great deal of specialized knowledge of CUCM.
  • CUCM is difficult to troubleshoot because of it's complexity.
  • CUCM is expensive licensing and they nickel and dime you with a plethora of tiny little license charges for every little feature. They have the most convoluted licensing models, ever, for their CU products in general.
Jane Updegraff | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.6
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.8
Based on 10 answers
It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Implementation Rating

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • The RFP response from our Cisco partner for the Cisco Unified Communications Manager (Call Manager) was less expensive than the competitors.
  • Ongoing maintenance for the product has also been competitively priced and our warranty and maintenance programs have covered all our needs.
  • We are able to avoid some external conference calling services by using the built-in features of Call Manager.
  • We were able to avoid an add-on product for internal chats by using the integrated Jabber product.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avaya OneCloud UCaaS
7.5
Cisco Unified Communications Manager (Call Manager)
8.6

Likelihood to Renew

Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
10.0

Usability

Avaya OneCloud UCaaS
7.3
Cisco Unified Communications Manager (Call Manager)
9.6

Support Rating

Avaya OneCloud UCaaS
7.8
Cisco Unified Communications Manager (Call Manager)
9.1

Implementation Rating

Avaya OneCloud UCaaS
Cisco Unified Communications Manager (Call Manager)
10.0

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