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Top Rated
248 Ratings
60 Ratings
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Score 7.6 out of 100

Webex (formerly Webex Teams)

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Top Rated
248 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

Practicality and flexibility are very good with this tool. It is used by all departments of the company. TI manages the entire Avaya solution. Everything works in the cloud and I didn't need to install any applications on my notebook. Through the browser, I access the virtual meetings without complications. And when I'm in transit, I access the official app on my Android and participate in sessions with my 4G internet. The interface I like a lot and is very friendly and clean. The functionalities are within easy reach, such as screen sharing, mute functions, chat, and annotations.
João Mauricio | TrustRadius Reviewer

Webex (formerly Webex Teams)

As an attendee at Cisco Live events, the Teams application was fantastic for the breakout sessions so that people who were in the session could join the Teams space for that session, get the presentation from it, ask questions in real time and better still carry on the conversation after the event had finished. So I would say that one-to-many discussions and document sharing is great.One-to-one chats are OK, but the volume of these can become overwhelming and as a tool that is intended to help remove e-mail traffic, your Webex interface can end up looking like a messy e-mail inbox very soon.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.7
Task Management
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.6
Gantt Charts
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.1
Scheduling
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.4
Workflow Automation
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.0
Mobile Access
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
9.9
Search
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
8.1
Visual planning tools
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.0

Communication

Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.9
Chat
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
9.7
Notifications
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
9.6
Discussions
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
9.4
Surveys
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.8
Internal knowledgebase
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.7
Integrates with GoToMeeting
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
5.6
Integrates with Gmail and Google Hangouts
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
5.9
Integrates with Outlook
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.7

File Sharing & Management

Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.7
Versioning
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.7
Video files
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.7
Audio files
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.8
Document collaboration
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.8
Access control
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.6
Advanced security features
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
8.2
Integrates with Google Drive
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
7.0
Device sync
Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
8.3

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

Webex (formerly Webex Teams)

  • The secure end-to-end encrypted communication give us the trust we need to share company information on meetings and teamwork.
  • I think Cisco Webex meetings and instant messaging is a easy to use and very intuitive interface to use it right away. We spend little time to teach others how to use it and take advantage of the features.
  • We also like the collaboration experience, were we can share files and documents on a portal and have advanced search capabilities that it is easy to find company documents.
Anonymous | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Webex (formerly Webex Teams)

  • When it's time to join a Webex call, users are prompted via Outlook to open the call through their browser, but also get a prompt from Cisco Webex Teams that they can join the meeting in the tool there. This seems unnecessary and can often be confusing - users should have the ability to pre-determine which option will be their default choice.
  • There aren't many ways to customise the view of Webex Teams Spaces, this would be a nice feature to have.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.9
Based on 51 answers
Is very easy to use and it has an intuitive interface. Also you can connect from windows PC or a MAC without problem or from an Andoid Cell phone or iPhone in the result is the same, you will have the same performance and the same function from any device
Alejandro Pineda | TrustRadius Reviewer

Reliability and Availability

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Performance

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.2
Based on 11 answers
It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.
Anonymous | TrustRadius Reviewer

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 97 answers
There is a good level of support via Cisco for this product. There are available knowledge bases and articles that help with the setup, operation, and features of Webex. Since there are sufficient enterprise users, many of the questions are typically already addressed either in support cases or with information on the web.
Victor Lau | TrustRadius Reviewer

In-Person Training

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Online Training

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Implementation Rating

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.4
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
Anonymous | TrustRadius Reviewer

Webex (formerly Webex Teams)

Webex [(formerly Webex Teams)] with our Broadworks integration beats the others hands down due to the ability to out the box on our platform have an enterprise grade collaboration product along with external calling capabilities that other products cannot offer without further expense.
Ed Thrussell | TrustRadius Reviewer

Scalability

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya OneCloud UCaaS Editions & Modules

Additional Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details
To learn more about pricing and capabilities, visit: https://www.webex.com/pricing/index.html

Rating Summary

Likelihood to Recommend

Avaya OneCloud UCaaS
8.1
Webex (formerly Webex Teams)
8.9

Likelihood to Renew

Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
8.9

Usability

Avaya OneCloud UCaaS
7.3
Webex (formerly Webex Teams)
9.9

Reliability and Availability

Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
10.0

Performance

Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
9.0

Support Rating

Avaya OneCloud UCaaS
8.2
Webex (formerly Webex Teams)
9.1

In-Person Training

Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
9.0

Online Training

Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
8.0

Implementation Rating

Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
8.4

Scalability

Avaya OneCloud UCaaS
Webex (formerly Webex Teams)
10.0

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