What users are saying about
22 Ratings
60 Ratings
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Score 7.6 out of 100
22 Ratings
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Score 9 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

Practicality and flexibility are very good with this tool. It is used by all departments of the company. TI manages the entire Avaya solution. Everything works in the cloud and I didn't need to install any applications on my notebook. Through the browser, I access the virtual meetings without complications. And when I'm in transit, I access the official app on my Android and participate in sessions with my 4G internet. The interface I like a lot and is very friendly and clean. The functionalities are within easy reach, such as screen sharing, mute functions, chat, and annotations.
João Mauricio | TrustRadius Reviewer

Discord

Discord is more suited for conferences, community communication. It can also be used for sharing study material. Discord is less preferred than Slack according to me in corporate companies. While discord is in the list of top applications, it still needs to get a lot of work done to be on the top.
Abhinav Khanna | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Avaya OneCloud UCaaS
Discord
6.9
Task Management
Avaya OneCloud UCaaS
Discord
6.7
Scheduling
Avaya OneCloud UCaaS
Discord
6.7
Workflow Automation
Avaya OneCloud UCaaS
Discord
5.0
Mobile Access
Avaya OneCloud UCaaS
Discord
9.1
Search
Avaya OneCloud UCaaS
Discord
6.8
Visual planning tools
Avaya OneCloud UCaaS
Discord
7.0

Communication

Avaya OneCloud UCaaS
Discord
6.6
Chat
Avaya OneCloud UCaaS
Discord
9.1
Notifications
Avaya OneCloud UCaaS
Discord
8.6
Discussions
Avaya OneCloud UCaaS
Discord
9.1
Surveys
Avaya OneCloud UCaaS
Discord
6.7
Internal knowledgebase
Avaya OneCloud UCaaS
Discord
7.5
Integrates with GoToMeeting
Avaya OneCloud UCaaS
Discord
4.0
Integrates with Gmail and Google Hangouts
Avaya OneCloud UCaaS
Discord
4.0
Integrates with Outlook
Avaya OneCloud UCaaS
Discord
4.0

File Sharing & Management

Avaya OneCloud UCaaS
Discord
9.1
Versioning
Avaya OneCloud UCaaS
Discord
9.5
Video files
Avaya OneCloud UCaaS
Discord
9.1
Audio files
Avaya OneCloud UCaaS
Discord
8.8
Document collaboration
Avaya OneCloud UCaaS
Discord
9.2
Access control
Avaya OneCloud UCaaS
Discord
9.0
Advanced security features
Avaya OneCloud UCaaS
Discord
8.5
Integrates with Google Drive
Avaya OneCloud UCaaS
Discord
10.0
Device sync
Avaya OneCloud UCaaS
Discord
8.4

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

Discord

  • The amazing stickers and emojis.
  • No limit to the number of channels we can join.
  • The QR facility is a good one for easy joining.
Abhinav Khanna | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Discord

  • Ability to keep yourself online without the app timing you out, this can't be changed
  • Auto Unmuting
  • Integration with other services and applications
Phil Haldane | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Discord

Discord 7.5
Based on 2 answers
I would say its overall usability is good, but it does take some getting used to and training on it. You cannot jump right in and understand it all. Someone had to explain it all to me and how the different functions and commands worked within the program and groups.
Anonymous | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.2
Based on 11 answers
It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.
Anonymous | TrustRadius Reviewer

Discord

Discord 9.3
Based on 4 answers
I have very rarely had an issue with Discord that I needed to contact support about, but when I have, support has been very quick about reaching back out to me and assisting me in resolving my issue. They read what you say and respond to it with intelligent and helpful responses. Nothing is more frustrating when you try communication with the support of a company and they don't actually read what you have to say or what your issue is. Luckily, Discord takes the time necessary to evaluate problems on an individual basis and assist you based on the problems you're facing.
Kyle Panackia | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
Anonymous | TrustRadius Reviewer

Discord

The subdivisions through voice and text channels that can be elevated in Discord facilitate the organization of the company. Discord planned that the information not lost in the middle of the conversations, we managed to organize for the projects. Permission levels also help protect information so that not everyone has access to certain channels.
Fernanda Alonso | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Discord

  • Great for keeping in contact with your peers.
  • Adding friends could be a little confusing.
  • Has made it easy to video call someone really quickly.
Josh Kim | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Discord

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avaya OneCloud UCaaS
8.1
Discord
9.1

Usability

Avaya OneCloud UCaaS
7.3
Discord
7.5

Support Rating

Avaya OneCloud UCaaS
8.2
Discord
9.3

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