What users are saying about
82 Ratings
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Score 8.8 out of 100
106 Ratings
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Score 8.8 out of 100

Feature Set Ratings

    Project Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.7

    Discord

    87%
    Discord ranks higher in 6/6 features

    Task Management

    N/A
    0 Ratings
    8.3
    83%
    4 Ratings

    Scheduling

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Workflow Automation

    N/A
    0 Ratings
    7.3
    73%
    2 Ratings

    Mobile Access

    N/A
    0 Ratings
    9.4
    94%
    11 Ratings

    Search

    N/A
    0 Ratings
    8.1
    81%
    9 Ratings

    Visual planning tools

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    Communication

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    7.7

    Discord

    77%
    Discord ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.8
    98%
    13 Ratings

    Notifications

    N/A
    0 Ratings
    9.1
    91%
    12 Ratings

    Discussions

    N/A
    0 Ratings
    9.4
    94%
    13 Ratings

    Surveys

    N/A
    0 Ratings
    7.9
    79%
    8 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.6
    86%
    2 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Integrates with Outlook

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    File Sharing & Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.9

    Discord

    89%
    Discord ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    9.9
    99%
    4 Ratings

    Video files

    N/A
    0 Ratings
    7.2
    72%
    13 Ratings

    Audio files

    N/A
    0 Ratings
    7.8
    78%
    12 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.9
    89%
    4 Ratings

    Access control

    N/A
    0 Ratings
    7.7
    77%
    6 Ratings

    Advanced security features

    N/A
    0 Ratings
    9.8
    98%
    3 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Device sync

    N/A
    0 Ratings
    9.7
    97%
    5 Ratings

    Attribute Ratings

    • Avaya OneCloud UCaaS is rated higher in 1 area: Support Rating
    • Discord is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    9.5

    Avaya OneCloud UCaaS

    95%
    28 Ratings
    9.8

    Discord

    98%
    13 Ratings

    Usability

    9.1

    Avaya OneCloud UCaaS

    91%
    4 Ratings
    10.0

    Discord

    100%
    1 Rating

    Availability

    9.7

    Avaya OneCloud UCaaS

    97%
    3 Ratings

    Discord

    N/A
    0 Ratings

    Performance

    9.5

    Avaya OneCloud UCaaS

    95%
    3 Ratings

    Discord

    N/A
    0 Ratings

    Support Rating

    9.7

    Avaya OneCloud UCaaS

    97%
    26 Ratings
    9.2

    Discord

    92%
    3 Ratings

    Contract Terms and Pricing Model

    9.1

    Avaya OneCloud UCaaS

    91%
    3 Ratings

    Discord

    N/A
    0 Ratings

    Professional Services

    9.6

    Avaya OneCloud UCaaS

    96%
    2 Ratings

    Discord

    N/A
    0 Ratings

    Likelihood to Recommend

    Avaya OneCloud UCaaS

    The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.
    Arthur Rocha | TrustRadius Reviewer

    Discord

    It's really created when you want to voice something to many people at once without being a massive mess of a chat room. It's a great place for people to find support without having personal information involved. It's limited sometimes with certain features at the free limit. I wish there were more tips from the company as to how to grow Discord and best practices.
    Anonymous | TrustRadius Reviewer

    Pros

    Avaya OneCloud UCaaS

    • Extreme audio and video quality during online meetings.
    • It allows grouping many people at the same time in a meeting room, being able to create several simultaneous ones.
    • Amazing interface and easy to use.
    • It works very well on mobile devices.
    • It works via the web.
    Bruna Rodrigues | TrustRadius Reviewer

    Discord

    • Discord allows easy setup of servers for specific groups.
    • Discord allows one-on-one private messaging as well as group communication.
    • Discord is easy to install and setup for any age group.
    Jeff Huisjen | TrustRadius Reviewer

    Cons

    Avaya OneCloud UCaaS

    • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
    • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
    Alfred Brock | TrustRadius Reviewer

    Discord

    • change profile name /details for different channels
    • how to find other communities
    • getting mass adoption - business clients don't use discord
    Laura Glover | TrustRadius Reviewer

    Pricing Details

    Avaya OneCloud UCaaS

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Avaya OneCloud UCaaS Editions & Modules

    Additional Pricing Details

    Discord

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $4.99 per month

    Discord Editions & Modules

    Edition
    Discord Nitro$9.991
    Discord Nitro Classic$4.991
    1. per month
    Additional Pricing Details
    16% discount on annual pricing for Discord Nitro ($99.99 per year) and Discord Nitro Classic ($49.99 per year).

    Usability

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.1
    Based on 4 answers
    There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
    Diana Gervasio | TrustRadius Reviewer

    Discord

    Discord 10.0
    Based on 1 answer
    I can't really say much on this. It's extremely easy to use, it's very logical and intuitive, and very easy to install and set-up. Even the settings menus make sense even to nonliterate IT people.
    Phil Haldane | TrustRadius Reviewer

    Reliability and Availability

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.7
    Based on 3 answers
    We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
    Arthur Rocha | TrustRadius Reviewer

    Discord

    No score
    No answers yet
    No answers on this topic

    Performance

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.5
    Based on 3 answers
    The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
    Arthur Rocha | TrustRadius Reviewer

    Discord

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.7
    Based on 26 answers
    The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
    Bruno Carvalho | TrustRadius Reviewer

    Discord

    Discord 9.2
    Based on 3 answers
    I would give it a 10 rating because it absolutely deserves it. Discord has made things like keeping in touch extremely easy for people. Anywhere from gamers, businessmen and even family calls are all a part of this fantastic application. The ease of access of being able to jump in a room with your friends and talk to them is amazing
    Josh Kim | TrustRadius Reviewer

    Alternatives Considered

    Avaya OneCloud UCaaS

    I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
    Anonymous | TrustRadius Reviewer

    Discord

    Previously, we all used Slack. However, Slack is expensive. It doesn't keep message history and you don't have the freedom Discord offers. I can use the same account for business and personal life without worrying about privacy concerns that I had with Slack (account owners being able to read every single message regardless of which server you're on)
    Su Kaygun Sayran | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.1
    Based on 3 answers
    The intermediate version prices are cheaper than the leading video conferencing tools, but it does not have the recording feature. If I could change one thing, I would put this cloud recording functionality in this intermediate version of Avaya Spaces as well. I believe it would be a big differentiator from the competition.
    Arthur Rocha | TrustRadius Reviewer

    Discord

    No score
    No answers yet
    No answers on this topic

    Professional Services

    Avaya OneCloud UCaaS

    Avaya OneCloud UCaaS 9.6
    Based on 2 answers
    One of the features of the PRO version, known as Power, is the possibility to record unlimited meetings in the Avaya cloud without worrying about storage space. We keep it for 30 days and then an intern downloads it to our internal network. This version also allowed us to do some events with more than 100 people connected without causing any network instability.
    Arthur Rocha | TrustRadius Reviewer

    Discord

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Avaya OneCloud UCaaS

    • Single number reach has helped our operations team to be connected anytime required.
    • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
    • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
    • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
    Anonymous | TrustRadius Reviewer

    Discord

    • Discord has allowed us to connect to students when typical email & text would not work.
    • Discord has allowed easy creation and communication for small group leaders and their students.
    • Discord is free and so many students have access to it.
    Jeff Huisjen | TrustRadius Reviewer

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