What users are saying about
83 Ratings
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Score 8.8 out of 100
531 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • Avaya OneCloud UCaaS is rated higher in 4 areas: Usability, Availability, Performance, Support Rating
  • Dynatrace is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.5

Avaya OneCloud UCaaS

95%
28 Ratings
9.6

Dynatrace

96%
344 Ratings

Likelihood to Renew

Avaya OneCloud UCaaS

N/A
0 Ratings
8.6

Dynatrace

86%
12 Ratings

Usability

9.1

Avaya OneCloud UCaaS

91%
4 Ratings
8.4

Dynatrace

84%
9 Ratings

Availability

9.7

Avaya OneCloud UCaaS

97%
3 Ratings
8.2

Dynatrace

82%
2 Ratings

Performance

9.5

Avaya OneCloud UCaaS

95%
3 Ratings
7.3

Dynatrace

73%
2 Ratings

Support Rating

9.7

Avaya OneCloud UCaaS

97%
26 Ratings
8.2

Dynatrace

82%
408 Ratings

In-Person Training

Avaya OneCloud UCaaS

N/A
0 Ratings
8.2

Dynatrace

82%
1 Rating

Online Training

Avaya OneCloud UCaaS

N/A
0 Ratings
8.2

Dynatrace

82%
1 Rating

Implementation Rating

Avaya OneCloud UCaaS

N/A
0 Ratings
7.9

Dynatrace

79%
24 Ratings

Contract Terms and Pricing Model

9.1

Avaya OneCloud UCaaS

91%
3 Ratings

Dynatrace

N/A
0 Ratings

Product Scalability

Avaya OneCloud UCaaS

N/A
0 Ratings
7.3

Dynatrace

73%
1 Rating

Professional Services

9.6

Avaya OneCloud UCaaS

96%
2 Ratings

Dynatrace

N/A
0 Ratings

Likelihood to Recommend

Avaya OneCloud UCaaS

The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.
Arthur Rocha | TrustRadius Reviewer

Dynatrace

Dynatrace is well suited to a number of tasks. It is important to determine who the end users are and gather good information to tailor their experience accordingly.For instance, business/marketing should not have access to some of the more technical data, and business metrics can be a distraction for IT operations personnel.
Anonymous | TrustRadius Reviewer

Pros

Avaya OneCloud UCaaS

  • Extreme audio and video quality during online meetings.
  • It allows grouping many people at the same time in a meeting room, being able to create several simultaneous ones.
  • Amazing interface and easy to use.
  • It works very well on mobile devices.
  • It works via the web.
Bruna Rodrigues | TrustRadius Reviewer

Dynatrace

  • We loved Dynatrace's ability to show the data flow - from the front end points through the back end points straight to the database and various API's. It was advanced in its data visualization. This is useful for debugging - showing when/where the errors are. It can even enable non-technical individuals in the corporation to help debug
  • Dynatrace has some great highly customizable integration options as well as monitoring. You can configure your layout & integration options to create custom monitoring alerts for your applications performance. Further you can increase the extensibility of using a REST API on your architecture.
  • Some advanced dev-ops systems are utilizing Kubernetes/docker aswell as Node.JS - Dynatrace was able to log and help understand all of our dev-ops needs. It gave us native alerts based off of deviations from the baseline that we set during initial configuration. These metrics are priceless.
Matthew Mariner | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Dynatrace

  • Dynatrace does not monitor easily on AIX OS.
  • Dynatrace does not monitor easily on a C-based application.
  • The way DPGR is addressed by Dynatrace is not very complete, and not clear. One thing is to mask the IP and request attributes but is not enough, the replay session feature is great but raises serious questions about user tracking.
Philippe REY | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Dynatrace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Dynatrace

Dynatrace 8.6
Based on 12 answers
We have already renewed our purchase with the company. They make it easy for us to get a temporary license for our contingency site that is only used for testing twice a year. We are expanding our license with for this tool. We find it very useful and will renew it again.
Rebecca Douglass | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.1
Based on 4 answers
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Dynatrace

Dynatrace 8.4
Based on 9 answers
I really liked how easy it was to deploy the SaaS vesion of Dynatrace in our environment. We have a lot of tools that have plenty of capability but they don't get a whole lot of use because they would require someone who is an expert to use them. With the SaaS version of Dynatrace, all the admin functions are taken care of by the Dynatrace team (updates, patches, new features, bugs, etc.) and our small shop can focus on getting valuable metrics, alerts and issue resolution from the product.
Nischay Goyal | TrustRadius Reviewer

Reliability and Availability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.7
Based on 3 answers
We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
Arthur Rocha | TrustRadius Reviewer

Dynatrace

Dynatrace 8.2
Based on 2 answers
Our environment, it never goes down therefore is always available.
Rebecca Douglass | TrustRadius Reviewer

Performance

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.5
Based on 3 answers
The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
Arthur Rocha | TrustRadius Reviewer

Dynatrace

Dynatrace 7.3
Based on 2 answers
We have not seen where it does slow down an application.
Rebecca Douglass | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.7
Based on 26 answers
The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
Bruno Carvalho | TrustRadius Reviewer

Dynatrace

Dynatrace 8.2
Based on 408 answers
Given that Dynatrace has become an informal industry standard, the plethora of information available on forums is massive. Most problems or roadblocks you come across are most likely (almost certainly, in fact) already solved and solutions available on these forums. The tech support at Dynatrace is also quite good, with prompt and knowledgeable people at their end.
Anonymous | TrustRadius Reviewer

In-Person Training

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Dynatrace

Dynatrace 8.2
Based on 1 answer
We did both online and in house training - they used our system so it made more sense.
Rebecca Douglass | TrustRadius Reviewer

Online Training

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Dynatrace

Dynatrace 8.2
Based on 1 answer
The training was done on our time and with our system.
Rebecca Douglass | TrustRadius Reviewer

Implementation Rating

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Dynatrace

Dynatrace 7.9
Based on 24 answers
Using Dynatrace support services to assist (and lead) the implementation was extremely important.
Sandy Neavaes | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Anonymous | TrustRadius Reviewer

Dynatrace

Synthetic Monitoring automatically does what other products do only through the use of other tools or through the development of user applications that still have a high cost of maintenance. The other products are not immediately usable and require many customizations. Through the use of configuration automatisms, you can be immediately operational and, in our case, we detected several imperfections in the applications.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.1
Based on 3 answers
The intermediate version prices are cheaper than the leading video conferencing tools, but it does not have the recording feature. If I could change one thing, I would put this cloud recording functionality in this intermediate version of Avaya Spaces as well. I believe it would be a big differentiator from the competition.
Arthur Rocha | TrustRadius Reviewer

Dynatrace

No score
No answers yet
No answers on this topic

Scalability

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Dynatrace

Dynatrace 7.3
Based on 1 answer
Dynatrace can be used to monitor may software tools
Rebecca Douglass | TrustRadius Reviewer

Professional Services

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.6
Based on 2 answers
One of the features of the PRO version, known as Power, is the possibility to record unlimited meetings in the Avaya cloud without worrying about storage space. We keep it for 30 days and then an intern downloads it to our internal network. This version also allowed us to do some events with more than 100 people connected without causing any network instability.
Arthur Rocha | TrustRadius Reviewer

Dynatrace

No score
No answers yet
No answers on this topic

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Dynatrace

  • Thanks to Dynatrace we have been able to effectively challenge and collaborate with service providers and outsourced IT teams.
  • Thanks to Dynatrace we have reduced MTTR on troubleshooting by a magnitude of four.
  • The performance analyses our team has done with Dynatrace earned us trust among management, business teams, and IT teams.
Anonymous | TrustRadius Reviewer

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