Avaya OneCloud UCaaS vs Dynatrace

• Assembly rooms for recurring meetings
• Task tracking by room and by individual
• Articulation with Calendar to schedule meeting rooms
• Historically saved documents
• Chat between connected users
• Access to the platform without the need to install programs
• Immediate and highly effective technical advice

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• We loved Dynatrace's ability to show the data flow - from the front end points through the back end points straight to the database and various API's. It was advanced in its data visualization. This is useful for debugging - showing when/where the errors are. It can even enable non-technical individuals in the corporation to help debug
• Dynatrace has some great highly customizable integration options as well as monitoring. You can configure your layout & integration options to create custom monitoring alerts for your applications performance. Further you can increase the extensibility of using a REST API on your architecture.
• Some advanced dev-ops systems are utilizing Kubernetes/docker aswell as Node.JS - Dynatrace was able to log and help understand all of our dev-ops needs. It gave us native alerts based off of deviations from the baseline that we set during initial configuration. These metrics are priceless.

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• I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
• The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.

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• Dynatrace does not monitor easily on AIX OS.
• Dynatrace does not monitor easily on a C-based application.
• The way DPGR is addressed by Dynatrace is not very complete, and not clear. One thing is to mask the IP and request attributes but is not enough, the replay session feature is great but raises serious questions about user tracking.

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• Single number reach has helped our operations team to be connected anytime required.
• Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
• Voice Quality is extremely good and helps in getting many ppl in conference with ease.
• Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

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• Thanks to Dynatrace we have been able to effectively challenge and collaborate with service providers and outsourced IT teams.
• Thanks to Dynatrace we have reduced MTTR on troubleshooting by a magnitude of four.
• The performance analyses our team has done with Dynatrace earned us trust among management, business teams, and IT teams.

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