What users are saying about
83 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 83 reviews and ratings
531 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 531 reviews and ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Online Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
Attribute Ratings
- Avaya OneCloud UCaaS is rated higher in 4 areas: Usability, Availability, Performance, Support Rating
- Dynatrace is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.5
Avaya OneCloud UCaaS
95%
28 Ratings
9.6
Dynatrace
96%
344 Ratings
Likelihood to Renew
Avaya OneCloud UCaaS
N/A
0 Ratings
8.6
Dynatrace
86%
12 Ratings
Usability
9.1
Avaya OneCloud UCaaS
91%
4 Ratings
8.4
Dynatrace
84%
9 Ratings
Availability
9.7
Avaya OneCloud UCaaS
97%
3 Ratings
8.2
Dynatrace
82%
2 Ratings
Performance
9.5
Avaya OneCloud UCaaS
95%
3 Ratings
7.3
Dynatrace
73%
2 Ratings
Support Rating
9.7
Avaya OneCloud UCaaS
97%
26 Ratings
8.2
Dynatrace
82%
408 Ratings
In-Person Training
Avaya OneCloud UCaaS
N/A
0 Ratings
8.2
Dynatrace
82%
1 Rating
Online Training
Avaya OneCloud UCaaS
N/A
0 Ratings
8.2
Dynatrace
82%
1 Rating
Implementation Rating
Avaya OneCloud UCaaS
N/A
0 Ratings
7.9
Dynatrace
79%
24 Ratings
Contract Terms and Pricing Model
9.1
Avaya OneCloud UCaaS
91%
3 Ratings
Dynatrace
N/A
0 Ratings
Product Scalability
Avaya OneCloud UCaaS
N/A
0 Ratings
7.3
Dynatrace
73%
1 Rating
Professional Services
9.6
Avaya OneCloud UCaaS
96%
2 Ratings
Dynatrace
N/A
0 Ratings
Likelihood to Recommend
Avaya OneCloud UCaaS
The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Dynatrace
Dynatrace is well suited to a number of tasks. It is important to determine who the end users are and gather good information to tailor their experience accordingly.For instance, business/marketing should not have access to some of the more technical data, and business metrics can be a distraction for IT operations personnel.

Verified User
Engineer in Information Technology
Retail Company, 10,001+ employeesPros
Avaya OneCloud UCaaS
- Extreme audio and video quality during online meetings.
- It allows grouping many people at the same time in a meeting room, being able to create several simultaneous ones.
- Amazing interface and easy to use.
- It works very well on mobile devices.
- It works via the web.
Analista de sistemas
TIVITInformation Technology & Services, 201-500 employees
Dynatrace
- We loved Dynatrace's ability to show the data flow - from the front end points through the back end points straight to the database and various API's. It was advanced in its data visualization. This is useful for debugging - showing when/where the errors are. It can even enable non-technical individuals in the corporation to help debug
- Dynatrace has some great highly customizable integration options as well as monitoring. You can configure your layout & integration options to create custom monitoring alerts for your applications performance. Further you can increase the extensibility of using a REST API on your architecture.
- Some advanced dev-ops systems are utilizing Kubernetes/docker aswell as Node.JS - Dynatrace was able to log and help understand all of our dev-ops needs. It gave us native alerts based off of deviations from the baseline that we set during initial configuration. These metrics are priceless.
Director Of Development
The Torkzadeh Law FirmLaw Practice, 51-200 employees
Cons
Avaya OneCloud UCaaS
- I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
- The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Communications Specialist
Yazaki North AmericaAutomotive, 10,001+ employees
Dynatrace
- Dynatrace does not monitor easily on AIX OS.
- Dynatrace does not monitor easily on a C-based application.
- The way DPGR is addressed by Dynatrace is not very complete, and not clear. One thing is to mask the IP and request attributes but is not enough, the replay session feature is great but raises serious questions about user tracking.
Performance specialist
Cegedim Insurance SolutionsInsurance, 501-1000 employees
Pricing Details
Avaya OneCloud UCaaS
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Dynatrace
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Avaya OneCloud UCaaS
No score
No answers yet
No answers on this topic
Dynatrace
Dynatrace 8.6
Based on 12 answers
We have already renewed our purchase with the company. They make it easy for us to get a temporary license for our contingency site that is only used for testing twice a year. We are expanding our license with for this tool. We find it very useful and will renew it again.
Senior Communications Analyst
Federal Reserve BoardBanking, 1001-5000 employees
Usability
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.1
Based on 4 answers
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Reponsable de Alianzas
Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees
Dynatrace
Dynatrace 8.4
Based on 9 answers
I really liked how easy it was to deploy the SaaS vesion of Dynatrace in our environment. We have a lot of tools that have plenty of capability but they don't get a whole lot of use because they would require someone who is an expert to use them. With the SaaS version of Dynatrace, all the admin functions are taken care of by the Dynatrace team (updates, patches, new features, bugs, etc.) and our small shop can focus on getting valuable metrics, alerts and issue resolution from the product.
DevOps Engineer
Wipro DigitalInformation Technology and Services, 10,001+ employees
Reliability and Availability
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.7
Based on 3 answers
We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Dynatrace
Dynatrace 8.2
Based on 2 answers
Our environment, it never goes down therefore is always available.
Senior Communications Analyst
Federal Reserve BoardBanking, 1001-5000 employees
Performance
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.5
Based on 3 answers
The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Dynatrace
Dynatrace 7.3
Based on 2 answers
We have not seen where it does slow down an application.
Senior Communications Analyst
Federal Reserve BoardBanking, 1001-5000 employees
Support Rating
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.7
Based on 26 answers
The support is good. Avaya is one of the largest companies in this area of unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
Computer Security Specialist
Grupo BoticárioChemicals, 5001-10,000 employees
Dynatrace
Dynatrace 8.2
Based on 408 answers
Given that Dynatrace has become an informal industry standard, the plethora of information available on forums is massive. Most problems or roadblocks you come across are most likely (almost certainly, in fact) already solved and solutions available on these forums. The tech support at Dynatrace is also quite good, with prompt and knowledgeable people at their end.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 10,001+ employeesIn-Person Training
Avaya OneCloud UCaaS
No score
No answers yet
No answers on this topic
Dynatrace
Dynatrace 8.2
Based on 1 answer
We did both online and in house training - they used our system so it made more sense.
Senior Communications Analyst
Federal Reserve BoardBanking, 1001-5000 employees
Online Training
Avaya OneCloud UCaaS
No score
No answers yet
No answers on this topic
Dynatrace
Dynatrace 8.2
Based on 1 answer
The training was done on our time and with our system.
Senior Communications Analyst
Federal Reserve BoardBanking, 1001-5000 employees
Implementation Rating
Avaya OneCloud UCaaS
No score
No answers yet
No answers on this topic
Dynatrace
Dynatrace 7.9
Based on 24 answers
Using Dynatrace support services to assist (and lead) the implementation was extremely important.
Sr IT Technical Specialist
LabcorpHealth, Wellness and Fitness, 10,001+ employees
Alternatives Considered
Avaya OneCloud UCaaS
I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.

Verified User
Administrator in Other
Education Management Company, 11-50 employeesDynatrace
Synthetic Monitoring automatically does what other products do only through the use of other tools or through the development of user applications that still have a high cost of maintenance. The other products are not immediately usable and require many customizations. Through the use of configuration automatisms, you can be immediately operational and, in our case, we detected several imperfections in the applications.

Verified User
Manager in Other
Banking Company, 10,001+ employeesContract Terms and Pricing Model
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.1
Based on 3 answers
The intermediate version prices are cheaper than the leading video conferencing tools, but it does not have the recording feature. If I could change one thing, I would put this cloud recording functionality in this intermediate version of Avaya Spaces as well. I believe it would be a big differentiator from the competition.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Dynatrace
No score
No answers yet
No answers on this topic
Scalability
Avaya OneCloud UCaaS
No score
No answers yet
No answers on this topic
Dynatrace
Dynatrace 7.3
Based on 1 answer
Dynatrace can be used to monitor may software tools
Senior Communications Analyst
Federal Reserve BoardBanking, 1001-5000 employees
Professional Services
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.6
Based on 2 answers
One of the features of the PRO version, known as Power, is the possibility to record unlimited meetings in the Avaya cloud without worrying about storage space. We keep it for 30 days and then an intern downloads it to our internal network. This version also allowed us to do some events with more than 100 people connected without causing any network instability.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Dynatrace
No score
No answers yet
No answers on this topic
Return on Investment
Avaya OneCloud UCaaS
- Single number reach has helped our operations team to be connected anytime required.
- Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
- Voice Quality is extremely good and helps in getting many ppl in conference with ease.
- Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

Verified User
Engineer in Sales
Telecommunications Company, 501-1000 employeesDynatrace
- Thanks to Dynatrace we have been able to effectively challenge and collaborate with service providers and outsourced IT teams.
- Thanks to Dynatrace we have reduced MTTR on troubleshooting by a magnitude of four.
- The performance analyses our team has done with Dynatrace earned us trust among management, business teams, and IT teams.

Verified User
Manager in Information Technology
Renewables & Environment Company, 10,001+ employees