Avaya OneCloud UCaaS vs eFax

Likelihood to Recommend

Practicality and flexibility are very good with this tool. It is used by all departments of the company. TI manages the entire Avaya solution. Everything works in the cloud and I didn't need to install any applications on my notebook. Through the browser, I access the virtual meetings without complications. And when I'm in transit, I access the official app on my Android and participate in sessions with my 4G internet. The interface I like a lot and is very friendly and clean. The functionalities are within easy reach, such as screen sharing, mute functions, chat, and annotations.

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João Mauricio

IT-Support

Grupo BoticárioCosmetics, 5001-10,000 employees

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eFax is well suited when needing to remote work, as it does provide that function. eFax is also useful when you need to send and receive secure faxes. Overall, it's much better than a physical fax machine, and any time a fax machine is required, eFax is well suited to fill that job, instead.

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Verified User

Administrator in Information Technology

Mental Health Care Company, 501-1000 employees

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Pros

Assembly rooms for recurring meetings
Task tracking by room and by individual
Articulation with Calendar to schedule meeting rooms
Historically saved documents
Chat between connected users
Access to the platform without the need to install programs
Immediate and highly effective technical advice

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Diana Gervasio

Reponsable de Alianzas

Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees

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The fax always goes through, there are no issues with reliability.
It offers a variety of features such as taking photos and saving files.
It can receive faxes too.
It can save faxes for a long time and allows you to save contacts.

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Verified User

Employee in Professional Services

Hospital & Health Care Company, 1001-5000 employees

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Cons

I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.

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Alfred Brock

Communications Specialist

Yazaki North AmericaAutomotive, 10,001+ employees

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Currently a limit of 5 users to receive a group fax. Adding the ability for more users would be a nice option. We have 3 different fax numbers but the 5 user limit applies across the board verses per line.

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Verified User

Director in Information Technology

Hospital & Health Care Company, 11-50 employees

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Usability

Avaya OneCloud UCaaS 7.3

Based on 1 answer

There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.

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Diana Gervasio

Reponsable de Alianzas

Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Avaya OneCloud UCaaS 8.2

Based on 11 answers

It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.

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Verified User

Administrator in Information Technology

Restaurants Company, 10,001+ employees

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eFax 8.0

Based on 4 answers

eFax support is great. They are quick to assist you with any issue regarding eFax. I haven't had to wait long on support services or answers. During an outage seems to be when the queue times get long but on a normal day, they are quick to answer and fast on a solution.

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Verified User

Team Lead in Information Technology

Construction Company, 1001-5000 employees

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Alternatives Considered

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.

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Verified User

Engineer in Information Technology

Telecommunications Company, 1001-5000 employees

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We have never used any other product. Our research led us to eFax. Wouldn't change the service. Great experience with the company. All employees are familiar with service and love its capability.

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Lynn Reeves Hill

Billing Manager, CPC

Medical OfficeMedical Practice, 11-50 employees

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Return on Investment

Single number reach has helped our operations team to be connected anytime required.
Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
Voice Quality is extremely good and helps in getting many ppl in conference with ease.
Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

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Verified User

Engineer in Sales

Telecommunications Company, 501-1000 employees

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We were able to reduce costs by using eFax and make our faxing company-wide simpler!
We were able to remove a landline for faxing.

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Gina Howard

Director of Operations

Libertas Wealth Management Group, Inc.Financial Services, 1-10 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No