What users are saying about
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Top Rated
74 Ratings
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Top Rated
462 Ratings

Avaya OneCloud UCaaS

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Top Rated
74 Ratings
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Score 8 out of 100

Google Hangouts (Classic)

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Top Rated
462 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

I recommend Avaya Spaces for all companies. Meetings today can be virtual rather than face-to-face. The reduction in expenses with travel and airline tickets is very large. It is necessary to update and use what technology has to offer us. Avaya is all in the cloud, has simple management and easy to add and invite new users.
Bruno Carvalho | TrustRadius Reviewer

Google Hangouts (Classic)

Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Avaya OneCloud UCaaS
Google Hangouts (Classic)
7.3
Hosted PBX
Avaya OneCloud UCaaS
Google Hangouts (Classic)
6.9
Multi-level Interactive Voice Response (IVR)
Avaya OneCloud UCaaS
Google Hangouts (Classic)
7.8
User templates
Avaya OneCloud UCaaS
Google Hangouts (Classic)
7.0
Call reports
Avaya OneCloud UCaaS
Google Hangouts (Classic)
7.2
Directory of employee names
Avaya OneCloud UCaaS
Google Hangouts (Classic)
7.5

Call Management

Avaya OneCloud UCaaS
Google Hangouts (Classic)
6.9
Answering rules
Avaya OneCloud UCaaS
Google Hangouts (Classic)
7.1
Call recording
Avaya OneCloud UCaaS
Google Hangouts (Classic)
6.6
Call park
Avaya OneCloud UCaaS
Google Hangouts (Classic)
6.0
Call screening
Avaya OneCloud UCaaS
Google Hangouts (Classic)
7.0
Message alerts
Avaya OneCloud UCaaS
Google Hangouts (Classic)
7.7

VoIP system collaboration

Avaya OneCloud UCaaS
Google Hangouts (Classic)
8.3
Video conferencing
Avaya OneCloud UCaaS
Google Hangouts (Classic)
8.1
Audio conferencing
Avaya OneCloud UCaaS
Google Hangouts (Classic)
8.2
Video screen sharing
Avaya OneCloud UCaaS
Google Hangouts (Classic)
8.2
Instant messaging
Avaya OneCloud UCaaS
Google Hangouts (Classic)
8.8

Mobile apps

Avaya OneCloud UCaaS
Google Hangouts (Classic)
8.8
Mobile app for iOS
Avaya OneCloud UCaaS
Google Hangouts (Classic)
8.7
Mobile app for Android
Avaya OneCloud UCaaS
Google Hangouts (Classic)
8.9

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

Google Hangouts (Classic)

  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
Anonymous | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Google Hangouts (Classic)

  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Mark DiNallo | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 8.3
Based on 8 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
Anonymous | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.6
Based on 23 answers
I have nothing negative to comment on Avaya support. I have known the manufacturer for many years and have always been a reference in the communication market. The telephone service is very good and works in our local language. The waiting time is also great and the problems are solved.
Gabriel Silva | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 7.9
Based on 72 answers
Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
Richard Crane | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Chris Carpenter | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avaya OneCloud UCaaS
8.8
Google Hangouts (Classic)
8.0

Likelihood to Renew

Avaya OneCloud UCaaS
Google Hangouts (Classic)
10.0

Usability

Avaya OneCloud UCaaS
7.3
Google Hangouts (Classic)
8.3

Support Rating

Avaya OneCloud UCaaS
8.6
Google Hangouts (Classic)
7.9

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