What users are saying about
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94 Ratings
Top Rated
509 Ratings

Avaya OneCloud UCaaS

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94 Ratings
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Score 9 out of 100
Top Rated
509 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Cloud PBX

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.0

    Google Hangouts (Classic)

    80%
    Google Hangouts (Classic) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.5
    75%
    18 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.9
    79%
    28 Ratings

    User templates

    N/A
    0 Ratings
    8.2
    82%
    24 Ratings

    Call reports

    N/A
    0 Ratings
    8.4
    84%
    37 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.1
    81%
    47 Ratings

    Call Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    7.3

    Google Hangouts (Classic)

    73%
    Google Hangouts (Classic) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    7.4
    74%
    35 Ratings

    Call recording

    N/A
    0 Ratings
    7.3
    73%
    39 Ratings

    Call park

    N/A
    0 Ratings
    6.0
    60%
    20 Ratings

    Call screening

    N/A
    0 Ratings
    7.5
    75%
    39 Ratings

    Message alerts

    N/A
    0 Ratings
    8.3
    83%
    60 Ratings

    VoIP system collaboration

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.8

    Google Hangouts (Classic)

    88%
    Google Hangouts (Classic) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.7
    87%
    81 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.7
    87%
    81 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.5
    85%
    50 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.1
    91%
    54 Ratings

    Mobile apps

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    9.1

    Google Hangouts (Classic)

    91%
    Google Hangouts (Classic) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.9
    89%
    75 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.2
    92%
    72 Ratings

    Attribute Ratings

    • Avaya OneCloud UCaaS is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.7

    Avaya OneCloud UCaaS

    97%
    31 Ratings
    7.7

    Google Hangouts (Classic)

    77%
    93 Ratings

    Likelihood to Renew

    Avaya OneCloud UCaaS

    N/A
    0 Ratings
    10.0

    Google Hangouts (Classic)

    100%
    1 Rating

    Usability

    9.3

    Avaya OneCloud UCaaS

    93%
    4 Ratings
    8.7

    Google Hangouts (Classic)

    87%
    9 Ratings

    Availability

    9.7

    Avaya OneCloud UCaaS

    97%
    3 Ratings

    Google Hangouts (Classic)

    N/A
    0 Ratings

    Performance

    9.5

    Avaya OneCloud UCaaS

    95%
    3 Ratings

    Google Hangouts (Classic)

    N/A
    0 Ratings

    Support Rating

    9.8

    Avaya OneCloud UCaaS

    98%
    29 Ratings
    8.6

    Google Hangouts (Classic)

    86%
    73 Ratings

    Contract Terms and Pricing Model

    9.1

    Avaya OneCloud UCaaS

    91%
    3 Ratings

    Google Hangouts (Classic)

    N/A
    0 Ratings

    Professional Services

    9.6

    Avaya OneCloud UCaaS

    96%
    2 Ratings

    Google Hangouts (Classic)

    N/A
    0 Ratings

    Likelihood to Recommend

    Avaya

    On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
    Read full review

    Google

    Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
    Read full review

    Pros

    Avaya

    • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
    • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
    • Link and file sharing with other participants.
    • Chat with all participants and individual.
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    Google

    • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
    • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
    • Google Hangouts (Classic) is much easier to use than its competitors.
    • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
    Read full review

    Cons

    Avaya

    • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
    • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
    Read full review

    Google

    • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
    • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
    • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
    Read full review

    Pricing Details

    Avaya OneCloud UCaaS

    Starting Price

    Editions & Modules

    Avaya OneCloud UCaaS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Google Hangouts (Classic)

      Starting Price

      Editions & Modules

      Google Hangouts (Classic) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Avaya

        Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
        Read full review

        Google

        The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
        Read full review

        Reliability and Availability

        Avaya

        We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
        Read full review

        Google

        No answers on this topic

        Performance

        Avaya

        The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
        Read full review

        Google

        No answers on this topic

        Support Rating

        Avaya

        The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
        Read full review

        Google

        Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
        Read full review

        Alternatives Considered

        Avaya

        I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
        Read full review

        Google

        Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
        Read full review

        Contract Terms and Pricing Model

        Avaya

        The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
        Read full review

        Google

        No answers on this topic

        Return on Investment

        Avaya

        • Single number reach has helped our operations team to be connected anytime required.
        • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
        • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
        • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
        Read full review

        Google

        • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
        Read full review

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