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94 Ratings
90 Ratings

Avaya OneCloud UCaaS

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94 Ratings
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Score 9.1 out of 100
90 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.4

    Avaya OneCloud UCaaS

    64%

    HCL Notes

    Feature Set Not Supported
    N/A
    Avaya OneCloud UCaaS ranks higher in 2/2 features

    High quality audio

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    High quality video

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Screen Sharing

    7.3

    Avaya OneCloud UCaaS

    73%

    HCL Notes

    Feature Set Not Supported
    N/A
    Avaya OneCloud UCaaS ranks higher in 1/1 features

    Desktop sharing

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Online Meetings / Events

    9.1

    Avaya OneCloud UCaaS

    91%

    HCL Notes

    Feature Set Not Supported
    N/A
    Avaya OneCloud UCaaS ranks higher in 2/2 features

    Calendar integration

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Meeting initiation

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Online Events Collaboration

    9.1

    Avaya OneCloud UCaaS

    91%

    HCL Notes

    Feature Set Not Supported
    N/A
    Avaya OneCloud UCaaS ranks higher in 1/1 features

    Live chat

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Online Events Security

    9.1

    Avaya OneCloud UCaaS

    91%

    HCL Notes

    Feature Set Not Supported
    N/A
    Avaya OneCloud UCaaS ranks higher in 1/1 features

    Participant roles & permissions

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    8.8

    Avaya OneCloud UCaaS

    88%

    HCL Notes

    Feature Set Not Supported
    N/A
    Avaya OneCloud UCaaS ranks higher in 3/3 features

    Hosted PBX

    9.8
    98%
    2 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    8.9
    89%
    2 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.4
    94%
    3 Ratings
    N/A
    0 Ratings

    Call Management

    9.2

    Avaya OneCloud UCaaS

    92%

    HCL Notes

    Feature Set Not Supported
    N/A
    Avaya OneCloud UCaaS ranks higher in 5/5 features

    Answering rules

    9.4
    94%
    3 Ratings
    N/A
    0 Ratings

    Call recording

    8.9
    89%
    2 Ratings
    N/A
    0 Ratings

    Call park

    9.7
    97%
    2 Ratings
    N/A
    0 Ratings

    Call screening

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Message alerts

    9.7
    97%
    3 Ratings
    N/A
    0 Ratings

    Mobile apps

    9.9

    Avaya OneCloud UCaaS

    99%

    HCL Notes

    Feature Set Not Supported
    N/A
    Avaya OneCloud UCaaS ranks higher in 2/2 features

    Mobile app for iOS

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Mobile app for Android

    9.8
    98%
    2 Ratings
    N/A
    0 Ratings

    Project Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    7.6

    HCL Notes

    76%
    HCL Notes ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    7.0
    70%
    9 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Scheduling

    N/A
    0 Ratings
    10.0
    100%
    9 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Mobile Access

    N/A
    0 Ratings
    7.0
    70%
    10 Ratings

    Search

    N/A
    0 Ratings
    7.0
    70%
    9 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Communication

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    6.5

    HCL Notes

    65%
    HCL Notes ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.0
    90%
    10 Ratings

    Notifications

    N/A
    0 Ratings
    7.0
    70%
    10 Ratings

    Discussions

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Surveys

    N/A
    0 Ratings
    4.0
    40%
    5 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    5.0
    50%
    7 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    5.0
    50%
    4 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    7.0
    70%
    6 Ratings

    File Sharing & Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    6.1

    HCL Notes

    61%
    HCL Notes ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    3.0
    30%
    4 Ratings

    Video files

    N/A
    0 Ratings
    3.0
    30%
    5 Ratings

    Audio files

    N/A
    0 Ratings
    3.0
    30%
    5 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Access control

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Device sync

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Attribute Ratings

    • Avaya OneCloud UCaaS is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • HCL Notes is rated higher in 3 areas: Usability, Availability, Performance

    Likelihood to Recommend

    9.8

    Avaya OneCloud UCaaS

    98%
    31 Ratings
    8.0

    HCL Notes

    80%
    16 Ratings

    Likelihood to Renew

    Avaya OneCloud UCaaS

    N/A
    0 Ratings
    1.7

    HCL Notes

    17%
    5 Ratings

    Usability

    9.3

    Avaya OneCloud UCaaS

    93%
    4 Ratings
    10.0

    HCL Notes

    100%
    1 Rating

    Availability

    9.7

    Avaya OneCloud UCaaS

    97%
    3 Ratings
    10.0

    HCL Notes

    100%
    2 Ratings

    Performance

    9.5

    Avaya OneCloud UCaaS

    95%
    3 Ratings
    10.0

    HCL Notes

    100%
    2 Ratings

    Support Rating

    9.8

    Avaya OneCloud UCaaS

    98%
    29 Ratings
    9.0

    HCL Notes

    90%
    4 Ratings

    Online Training

    Avaya OneCloud UCaaS

    N/A
    0 Ratings
    10.0

    HCL Notes

    100%
    1 Rating

    Implementation Rating

    Avaya OneCloud UCaaS

    N/A
    0 Ratings
    9.0

    HCL Notes

    90%
    2 Ratings

    Contract Terms and Pricing Model

    9.1

    Avaya OneCloud UCaaS

    91%
    3 Ratings

    HCL Notes

    N/A
    0 Ratings

    Professional Services

    9.6

    Avaya OneCloud UCaaS

    96%
    2 Ratings

    HCL Notes

    N/A
    0 Ratings

    Likelihood to Recommend

    Avaya

    On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
    Read full review

    HCL Technologies

    I often work with teams from other country and regions, hence HCL Notes is a very useful platform for internal company management operations. It standardized organisational work standards in most of the offices worldwide. HCL Notes also enables chat with other team around the world that I find very helpful when initiating conversation or just want to have a quick update rather than sending emails and waiting for replies. However, HCL Notes is not very efficient in web browsing and user still need to use other internet service providers.
    Read full review

    Pros

    Avaya

    • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
    • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
    • Link and file sharing with other participants.
    • Chat with all participants and individual.
    Read full review

    HCL Technologies

    • It has a really strong and robust database that's extremely scalable and holds up well to thousands of users and many different environments.
    • It has a really good enterprise-grade framework for development custom database applications
    • All of the custom database applications along with the email all have a nice uniform look and feel so their easy-to-use.
    • I really like how it's developed and supported on every client OS (Windows, OSX, Linux)! The competitors definitely do NOT offer this (M$).
    Read full review

    Cons

    Avaya

    • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
    • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
    Read full review

    HCL Technologies

    • Notes' backwards compatibility sometimes gets in the way. Menus are cluttered with extraneous, outdated options and features that modern users will never use, and Preferences are often difficult to navigate for those coming from Gmail or Outlook. We have greatly simplified this via Policies, but users still find it daunting to go through all the options that are available.
    • The IBM Notes client for Windows & Mac is essentially the Eclipse Java development platform...so it is HUGE. Performance initially was very slow but IBM has done a good job of speeding things up. As IBM moves more toward cloud-delivered applications, this will not be as much of a problem.
    • Notes and Domino can be complex to manage for administrators who are more accustomed to ActiveDirectory, Group Policy, etc. Editing a notes.ini file to add a feature, or working with XML files by hand to create a SmartUpgrade kit can be daunting to those coming from more modern administrative roles.
    • Some users claim to "hate" Notes mail. While I have heard this less and less over the past 10 years, we have had 3rd party software offer plugins to Outlook and it's rare to see any for Notes.
    • The client update process should be automated more. I would like to see the Notes client update quietly and quickly more like an Adobe software update. If an update fails it should automatically try again without prompting the user over and over.
    • Notes multiple language spell checking is a downloaded add-on Java-based resource that has to be deployed in a convoluted way that is difficult for users to grasp. Therefore any foreign language spell check updates must be done individually per Notes client by IT, which is unfortunate. I would prefer to see that be a "live download" update option for users to get directly from IBM (don't make me download it and put it on my network).
    Read full review

    Pricing Details

    Avaya OneCloud UCaaS

    Starting Price

    Editions & Modules

    Avaya OneCloud UCaaS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      HCL Notes

      Starting Price

      Editions & Modules

      HCL Notes editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Avaya

        No answers on this topic

        HCL Technologies

        I've been in IT business and as a Programmer/Developer for 20+ years with too many programming languages experiences/back ground (C/C++/Visual Basic/Basic Program/Unix/COBOL/Java). Also with 18+ years with Lotus Notes/IBM Domino, I am still and always think Lotus Notes is the best RAD platform available!. When the time where resource is very limited and the expectation is very high and the turn around is too short, IBM Domino/Notes is the platform to use and it's the only choice available.
        Read full review

        Usability

        Avaya

        Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
        Read full review

        HCL Technologies

        Easy to use for the user, most of the apps we developed, there is not much need for user training. Most of the times, we just do a demo to the users group and they can pick up from there.
        Read full review

        Reliability and Availability

        Avaya

        We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
        Read full review

        HCL Technologies

        No answers on this topic

        Performance

        Avaya

        The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
        Read full review

        HCL Technologies

        No answers on this topic

        Support Rating

        Avaya

        The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
        Read full review

        HCL Technologies

        I've been using the production for a very long time and very happy with it. Also, all the online resources and forums for notes is very friendly and easy/quick for getting help. I found out that compared to Microsoft or Oracle or any other platforms, IBM Notes online forum is the best I have seen.
        Read full review

        Implementation Rating

        Avaya

        No answers on this topic

        HCL Technologies

        Implementation is easy and smooth if the requirement is well gathered/documented. Notes is a RAD platform, all projects in Notes is simple in the implementation step.
        Read full review

        Alternatives Considered

        Avaya

        I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
        Read full review

        HCL Technologies

        Outlook has been considered for years as a replacement platform. Pricing and support staff made it prohibitive. Our long-time use of Microsoft Office productivity suite naturally led us to consider the adoption of Office365. A recent investigation told us that Azure Cloud services propel an O365 solution to the forefront. Early adopters in international divisions have paved the way for Azure and O365.
        Read full review

        Contract Terms and Pricing Model

        Avaya

        The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
        Read full review

        HCL Technologies

        No answers on this topic

        Return on Investment

        Avaya

        • Single number reach has helped our operations team to be connected anytime required.
        • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
        • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
        • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
        Read full review

        HCL Technologies

        • Over the years, we have lost countless hours of productivity from the thousands of crashes we have experienced.
        • One benefit of IBM Notes is that it is very simple to train a new user on. Many people prefer and are familiar with Google tools, but those that use IBM Notes have very little trouble acclimating themselves.
        Read full review

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