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94 Ratings
22 Ratings

Avaya OneCloud UCaaS

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94 Ratings
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Score 9 out of 100
22 Ratings
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Score 6.2 out of 100

Feature Set Ratings

    Cloud PBX

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.4

    HCL Sametime

    84%
    HCL Sametime ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    User templates

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Call Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.0

    HCL Sametime

    80%
    HCL Sametime ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Call recording

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call park

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call screening

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Message alerts

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    VoIP system collaboration

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.0

    HCL Sametime

    80%
    HCL Sametime ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Instant messaging

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Mobile apps

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.0

    HCL Sametime

    80%
    HCL Sametime ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Attribute Ratings

    • Avaya OneCloud UCaaS is rated higher in 4 areas: Likelihood to Recommend, Usability, Performance, Support Rating
    • HCL Sametime is rated higher in 1 area: Availability

    Likelihood to Recommend

    9.7

    Avaya OneCloud UCaaS

    97%
    31 Ratings
    7.0

    HCL Sametime

    70%
    10 Ratings

    Likelihood to Renew

    Avaya OneCloud UCaaS

    N/A
    0 Ratings
    10.0

    HCL Sametime

    100%
    1 Rating

    Usability

    9.3

    Avaya OneCloud UCaaS

    93%
    4 Ratings
    8.6

    HCL Sametime

    86%
    2 Ratings

    Availability

    9.7

    Avaya OneCloud UCaaS

    97%
    3 Ratings
    10.0

    HCL Sametime

    100%
    2 Ratings

    Performance

    9.5

    Avaya OneCloud UCaaS

    95%
    3 Ratings
    9.0

    HCL Sametime

    90%
    2 Ratings

    Support Rating

    9.8

    Avaya OneCloud UCaaS

    98%
    29 Ratings
    8.3

    HCL Sametime

    83%
    8 Ratings

    Contract Terms and Pricing Model

    9.1

    Avaya OneCloud UCaaS

    91%
    3 Ratings

    HCL Sametime

    N/A
    0 Ratings

    Ease of integration

    Avaya OneCloud UCaaS

    N/A
    0 Ratings
    9.0

    HCL Sametime

    90%
    1 Rating

    Product Scalability

    Avaya OneCloud UCaaS

    N/A
    0 Ratings
    10.0

    HCL Sametime

    100%
    1 Rating

    Professional Services

    9.6

    Avaya OneCloud UCaaS

    96%
    2 Ratings

    HCL Sametime

    N/A
    0 Ratings

    Likelihood to Recommend

    Avaya

    On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
    Read full review

    HCL Technologies

    Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
    Read full review

    Pros

    Avaya

    • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
    • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
    • Link and file sharing with other participants.
    • Chat with all participants and individual.
    Read full review

    HCL Technologies

    • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
    • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
    • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio &amp; Video mobilized quickly.
    • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
    Read full review

    Cons

    Avaya

    • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
    • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
    Read full review

    HCL Technologies

    • Not convenient for a large group meeting.
    • Very basic tool for internal communication only not available for third party communication
    • Very basic and limited mobile app features.
    • High speed connection is needed to connect to Sametime
    Read full review

    Pricing Details

    Avaya OneCloud UCaaS

    Starting Price

    Editions & Modules

    Avaya OneCloud UCaaS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      HCL Sametime

      Starting Price

      Editions & Modules

      HCL Sametime editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Avaya

        No answers on this topic

        HCL Technologies

        Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
        Read full review

        Usability

        Avaya

        Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
        Read full review

        HCL Technologies

        Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
        Read full review

        Reliability and Availability

        Avaya

        We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
        Read full review

        HCL Technologies

        Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
        Read full review

        Performance

        Avaya

        The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
        Read full review

        HCL Technologies

        Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
        Read full review

        Support Rating

        Avaya

        The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
        Read full review

        HCL Technologies

        I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
        Read full review

        Alternatives Considered

        Avaya

        I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
        Read full review

        HCL Technologies

        We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
        Read full review

        Contract Terms and Pricing Model

        Avaya

        The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
        Read full review

        HCL Technologies

        No answers on this topic

        Scalability

        Avaya

        No answers on this topic

        HCL Technologies

        Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
        Read full review

        Return on Investment

        Avaya

        • Single number reach has helped our operations team to be connected anytime required.
        • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
        • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
        • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
        Read full review

        HCL Technologies

        • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
        • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
        • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
        Read full review

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