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Top Rated
83 Ratings

Avaya OneCloud UCaaS

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Top Rated
83 Ratings
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Score 8 out of 100
21 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.
Arthur Rocha | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.4
Hosted PBX
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.8
Multi-level Interactive Voice Response (IVR)
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.8
User templates
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.0
Call reports
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.0
Directory of employee names
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.5

Call Management

Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.1
Answering rules
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
7.9
Call recording
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.0
Call park
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.0
Call screening
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.3
Message alerts
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.2

VoIP system collaboration

Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.0
Video conferencing
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.0
Audio conferencing
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.0
Video screen sharing
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.0
Instant messaging
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
8.0

Mobile apps

Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
7.5
Mobile app for iOS
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
7.5
Mobile app for Android
Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
7.5

Pros

Avaya OneCloud UCaaS

  • Online meetings, online collaboration, business meetings.
  • Recording of video calls and training in [Avaya] Spaces.
  • Nice visual interface and general space to create unlimited rooms with customized settings for each.
  • Excellent video quality.
  • It's great for creating webinars, events, and trainings.
Pedro Oliveira | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
Anonymous | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Whenever I drop Sametime and relogin, I have to ask somebody else to invite me to chat rooms. It would be great to have a function to show me which chat room(s) I was previously on and give me an option to rejoin by Sametime itself.
  • Not always able to see chat history in chat room. If the invitor forget to check allow to see chat history, or the history the invitor cannot be seen, I will not be able to see.
  • Can not send files via Sametime.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
Anonymous | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
Anonymous | TrustRadius Reviewer

Performance

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
Anonymous | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.0
Based on 29 answers
The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
Bruno Carvalho | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.3
Based on 4 answers
A simple platform yet it saves a massive amount of time and costs for our company. It is a very straight-forward tool without complexity in using the platform. Although there are not as many features as other chat platforms, it is sufficient for my company to have internal discussions very easily. Amid busy work hours, we don't even need too many fancy features for communication. A simple yet professional tool is more than enough for business conversation.
Mogana Tashiani | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Anonymous | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

Slack is the best messaging app that I have used for work communication. Slack is actually so easy to use, and offers such a good mobile app, that I use it on my own for personal conversations. Slack offers many features that Sametime either doesn't or doesn't do well. We chose IBM Sametime because it was the first chat app that we used at our company. Many people are familiar with it and did not want to move to a new tool.
Anonymous | TrustRadius Reviewer

Scalability

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Licensing for existing IBM customers can be advantageous as they might actually already have a free entitlement (even if they do not know that yet) - so it can be quite cost-efficient.
  • Small environments can be fit onto a single server and run quite well
Victor Toal | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Sametime (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avaya OneCloud UCaaS
8.9
HCL Sametime (formerly from IBM)
7.5

Likelihood to Renew

Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
10.0

Usability

Avaya OneCloud UCaaS
7.3
HCL Sametime (formerly from IBM)
8.6

Reliability and Availability

Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
10.0

Performance

Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
9.0

Support Rating

Avaya OneCloud UCaaS
9.0
HCL Sametime (formerly from IBM)
8.3

Scalability

Avaya OneCloud UCaaS
HCL Sametime (formerly from IBM)
10.0

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