What users are saying about
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Top Rated
74 Ratings

Avaya OneCloud UCaaS

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Top Rated
74 Ratings
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Score 8 out of 100
10 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

I recommend Avaya Spaces for all companies. Meetings today can be virtual rather than face-to-face. The reduction in expenses with travel and airline tickets is very large. It is necessary to update and use what technology has to offer us. Avaya is all in the cloud, has simple management and easy to add and invite new users.
Bruno Carvalho | TrustRadius Reviewer

IBM DataPower Gateway

WebSphere DataPower Gateway is really beneficial if you are trying to integrate two or more systems. It provides you with comfort and peace of mind by creating a DMZ zone for the services which are going out of the intranet to hit external clients APIs. It is greatly recommended if you have a very high volume service or API which is being used by a majority of clients because it has a dedicated physical box present which takes care of memory, CPU and all such stuff. So, all your transactions happen at wire-speed.
Anonymous | TrustRadius Reviewer

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

IBM DataPower Gateway

  • The most obvious thing that DataPower does exceptionally well is security. All the built-in supported security capabilities allow us to isolate most security tasks to DataPower and as a result "protect" down steam services/systems to have to deal with security.
  • DataPower is very good at protocol conversion and as it is usually used on the edge allows you to narrow down the protocols used between the companies public and private networks.
  • The appliance concept makes maintenance, recovery and, management so much simpler.
Amanda Erlank | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

IBM DataPower Gateway

  • The old interface is being really missed by our team as the new WebUI interface is not that intuitive or easy to work with. It takes a lot of time to load. There should be an inbuilt wizard for creating a Rest service as well like there is for an XML based service.
  • IBM support is very knowledgeable but it's not that easy to reach them. They don't release the fix patches very soon which also becomes a big issue in certain situations where critical projects are involved.
  • Lastly, DataPower has its steep learning curve and it requires time and effort on your end to gain full control and make the most of the advanced features which it offers. Finding the right resource in the market is not that easy.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

IBM DataPower Gateway

IBM DataPower Gateway 7.0
Based on 1 answer
Cost of the appliance
Amanda Erlank | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

IBM DataPower Gateway

No score
No answers yet
No answers on this topic

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.6
Based on 23 answers
I have nothing negative to comment on Avaya support. I have known the manufacturer for many years and have always been a reference in the communication market. The telephone service is very good and works in our local language. The waiting time is also great and the problems are solved.
Gabriel Silva | TrustRadius Reviewer

IBM DataPower Gateway

No score
No answers yet
No answers on this topic

Alternatives Considered

Avaya OneCloud UCaaS

I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Anonymous | TrustRadius Reviewer

IBM DataPower Gateway

No answers on this topic

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

IBM DataPower Gateway

  • It has really taken our business to the next level. We have expanded and integrated with so many new vendors and for all those integrations DataPower is serving as our security gateway.
  • We don't have to depend on any other tool for doing the load balancing of the incoming requests as that is also taken care inside the WebSphere DataPower Gateway box itself, thereby distributing the load equally.
  • It has made our platform much more secure, uniform and robust to deal with any kind of incoming message format or threat as well due to its latest security mechanisms and huge processing power.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM DataPower Gateway

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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