What users are saying about
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94 Ratings
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Top Rated
138 Ratings

Avaya OneCloud UCaaS

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94 Ratings
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Score 9 out of 100

IBM Watson Assistant

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Top Rated
138 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Avaya OneCloud UCaaS is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.7

Avaya OneCloud UCaaS

97%
31 Ratings
8.6

IBM Watson Assistant

86%
76 Ratings

Likelihood to Renew

Avaya OneCloud UCaaS

N/A
0 Ratings
8.5

IBM Watson Assistant

85%
4 Ratings

Usability

9.3

Avaya OneCloud UCaaS

93%
4 Ratings
8.8

IBM Watson Assistant

88%
63 Ratings

Availability

9.7

Avaya OneCloud UCaaS

97%
3 Ratings

IBM Watson Assistant

N/A
0 Ratings

Performance

9.5

Avaya OneCloud UCaaS

95%
3 Ratings

IBM Watson Assistant

N/A
0 Ratings

Support Rating

9.8

Avaya OneCloud UCaaS

98%
29 Ratings
8.8

IBM Watson Assistant

88%
15 Ratings

Online Training

Avaya OneCloud UCaaS

N/A
0 Ratings
7.3

IBM Watson Assistant

73%
1 Rating

Implementation Rating

Avaya OneCloud UCaaS

N/A
0 Ratings
7.3

IBM Watson Assistant

73%
1 Rating

Contract Terms and Pricing Model

9.1

Avaya OneCloud UCaaS

91%
3 Ratings

IBM Watson Assistant

N/A
0 Ratings

Professional Services

9.6

Avaya OneCloud UCaaS

96%
2 Ratings

IBM Watson Assistant

N/A
0 Ratings

Likelihood to Recommend

Avaya

On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
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IBM

It is very well suited for situations, where customer care needs some assistance in order to handle requests more efficiently. It reduces the workload of customer care by almost half and I feel that sometimes it also helps people in navigating through the website. It may be buggy sometimes, but I don't blame the software, since it is still new and they are working on it. All in all, it Is a really good assistant and helps a lot in answering frequently asked questions.
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Pros

Avaya

  • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
  • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
  • Link and file sharing with other participants.
  • Chat with all participants and individual.
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IBM

  • Step by step process integrates well with existing infrastructure.
  • Machine learning and NLP capabilities are second to none.
  • Data implementation and sanitation are easy.
  • Deployment and registration are very simple.
  • The UI and UX are very intuitive.
  • The training material and peer community groups are very helpful.
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Cons

Avaya

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
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IBM

  • We [didn't] find it an easy or user–friendly tool as we [had] to get assistance from another team of our department.
  • It is not a tool that everyone can easily understand and work on. [However,] all those who have experience in handling data analytics can make the maximum out of it.
  • I want the IBM team to [lower] its price as [we need it so that] we have [for] management anyway, but overall as compared to its competitors, it is way more expensive.
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Pricing Details

Avaya OneCloud UCaaS

Starting Price

Editions & Modules

Avaya OneCloud UCaaS editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    IBM Watson Assistant

    Starting Price

    $0 per month

    Editions & Modules

    IBM Watson Assistant editions and modules pricing
    EditionModules
    Lite01
    Plus1402
    EnterpriseContact for pricing3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Billing for the use of Watson Assistant is managed through your IBM Cloud® account. The metrics that are used for billing purposes differ based on your plan type. You can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance.

    See pricing plans

    Likelihood to Renew

    Avaya

    No answers on this topic

    IBM

    IBM Watson simply works well for my organisation. We were able to design, build, and deploy a fully integrated chatbot in a matter of months. The basic building blocks (intents, skills, dialogue nodes, integration) are relatively straightforward for a technical developer to work with. The bot now supports retail customers in 3 different countries on both web and app based channels. We plan to further develop the bot to expand the way it interacts with customers through voice to text, and optical character recognition, as well as an improved UI.
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    Usability

    Avaya

    Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
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    IBM

    Implementing the tool for the first time is quite complex as the tutorials are not very well explained by the team. Hence for first-time users, the jargons are not clear and sometimes it requires users to take external training. Limitation on the flexibility of using it for the other use cases than what is defined and developed by IBM.
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    Reliability and Availability

    Avaya

    We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
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    IBM

    No answers on this topic

    Performance

    Avaya

    The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
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    IBM

    No answers on this topic

    Support Rating

    Avaya

    The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
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    IBM

    We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
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    Online Training

    Avaya

    No answers on this topic

    IBM

    Excellent course material.
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    Implementation Rating

    Avaya

    No answers on this topic

    IBM

    Overall the implementation was simple.
    Read full review

    Alternatives Considered

    Avaya

    I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
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    IBM

    IBM Watson Assistant has helped our organization predict future outcomes. It fully understands our business language and has allowed us to deliver better, more innovative experiences. Their accurate and updated algorithm has helped us solve the more complex problems our organization has faced and allowed us to optimize time spent in our organization.
    Read full review

    Contract Terms and Pricing Model

    Avaya

    The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
    Read full review

    IBM

    No answers on this topic

    Return on Investment

    Avaya

    • Single number reach has helped our operations team to be connected anytime required.
    • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
    • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
    • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
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    IBM

    • 25% increased ROI based on new tactics implemented and effective use of time management
    • about a clean double of the number of organized data points, from not using IBM Watson
    • The price of IBM Watson did take up 40% of our marketing budget
    Read full review

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