What users are saying about
60 Ratings
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Score 7.6 out of 100
18 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

Practicality and flexibility are very good with this tool. It is used by all departments of the company. TI manages the entire Avaya solution. Everything works in the cloud and I didn't need to install any applications on my notebook. Through the browser, I access the virtual meetings without complications. And when I'm in transit, I access the official app on my Android and participate in sessions with my 4G internet. The interface I like a lot and is very friendly and clean. The functionalities are within easy reach, such as screen sharing, mute functions, chat, and annotations.
João Mauricio | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant is not very close to being perfect. It needs a lot of updates and changes from IBM to be more robust and interactive. But it is the most productive tool in the field of data science and the developers are working in the field, training, and testing lots of models every day.
Shivam Sharma | TrustRadius Reviewer

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

IBM Watson Assistant

  • It works well as a virtual assistant, providing an enhanced personalized feel to the customer.
  • IBM Watson Assistant provides easy provisioning and deployment with website, Facebook, etc.
  • It supports images, documents, text, and links to be embedded in the interface.
Sridevi Patil | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

IBM Watson Assistant

  • Important to recognise that creating a chatbot is HARD. IBM Watson Assistant does a great job of making this a bit easier, but it's still a complex and time-consuming experience! I wonder if that can be improved somehow. For example, by applying some smart means to take smart guesses at the form of the data to be used, or a more visual (Scratch-like) interface.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 9.0
Based on 1 answer
The ease of use and scalability options enabled me to provide the above rating.
Chakravarthy SSNTK | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

IBM Watson Assistant

No score
No answers yet
No answers on this topic

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.2
Based on 11 answers
It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant 8.9
Based on 8 answers
The support from IBM Watson is not so strong. You need to rely on google search, online materials, and training, especially when you are using the free version.
Anonymous | TrustRadius Reviewer

Online Training

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 10.0
Based on 1 answer
I had attended a one day training, which included the designing of IBM Watson Assistant. However, I am looking to work intensively on exploring the various dimensions and integrations for enhanced customer engagement.
Sridevi Patil | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

Discovery is an NLP tool best suited to the scenario where you need to look for information in documents rather than conversation-type interaction.
Gustavo Reis | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

  • Call avoidance- Employees using Watson Assistant for self-service support have created less of a burden on internal support resources.
  • Experience boost - Employees really like a conversational approach to self-service.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Watson Assistant

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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