What users are saying about
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94 Ratings

Avaya OneCloud UCaaS

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94 Ratings
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Score 9 out of 100
4 Ratings
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Score 7.7 out of 100

Attribute Ratings

  • Avaya OneCloud UCaaS is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.7

Avaya OneCloud UCaaS

97%
31 Ratings
8.0

Intermedia Unite

80%
1 Rating

Usability

9.3

Avaya OneCloud UCaaS

93%
4 Ratings
9.0

Intermedia Unite

90%
1 Rating

Availability

9.7

Avaya OneCloud UCaaS

97%
3 Ratings

Intermedia Unite

N/A
0 Ratings

Performance

9.5

Avaya OneCloud UCaaS

95%
3 Ratings

Intermedia Unite

N/A
0 Ratings

Support Rating

9.8

Avaya OneCloud UCaaS

98%
29 Ratings
9.0

Intermedia Unite

90%
1 Rating

Contract Terms and Pricing Model

9.1

Avaya OneCloud UCaaS

91%
3 Ratings

Intermedia Unite

N/A
0 Ratings

Professional Services

9.6

Avaya OneCloud UCaaS

96%
2 Ratings

Intermedia Unite

N/A
0 Ratings

Likelihood to Recommend

Avaya

On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
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Intermedia

If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
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Pros

Avaya

  • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
  • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
  • Link and file sharing with other participants.
  • Chat with all participants and individual.
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Intermedia

  • No contracts
  • Scale up or down very quickly
  • Easy to deploy - no hardware required.
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Cons

Avaya

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
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Intermedia

  • The price is on the higher end
  • Normal issues for VoIP - if users have low bandwidth, high jitter or latency
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Pricing Details

Avaya OneCloud UCaaS

Starting Price

Editions & Modules

Avaya OneCloud UCaaS editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Intermedia Unite

    Starting Price

    $15.99 per month per user

    Editions & Modules

    Intermedia Unite editions and modules pricing
    EditionModules
    Unite Pro$27.991
    Unite Enterprise$32.992
    Unite With Teams$22.993
    Unite For Teams$15.994

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Intermedia Unite helps employees to be more productive and collaborative, increasing efficiency and decreasing the costs of expensive on-premises systems.

    Usability

    Avaya

    Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
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    Intermedia

    The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
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    Reliability and Availability

    Avaya

    We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
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    Intermedia

    No answers on this topic

    Performance

    Avaya

    The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
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    Intermedia

    No answers on this topic

    Support Rating

    Avaya

    The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
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    Intermedia

    Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
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    Alternatives Considered

    Avaya

    I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
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    Intermedia

    [Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
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    Contract Terms and Pricing Model

    Avaya

    The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
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    Intermedia

    No answers on this topic

    Return on Investment

    Avaya

    • Single number reach has helped our operations team to be connected anytime required.
    • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
    • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
    • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
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    Intermedia

    • During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
    • Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
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    Screenshots

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