What users are saying about
60 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 60 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
Likelihood to Recommend
Avaya OneCloud UCaaS
Practicality and flexibility are very good with this tool. It is used by all departments of the company. TI manages the entire Avaya solution. Everything works in the cloud and I didn't need to install any applications on my notebook. Through the browser, I access the virtual meetings without complications. And when I'm in transit, I access the official app on my Android and participate in sessions with my 4G internet. The interface I like a lot and is very friendly and clean. The functionalities are within easy reach, such as screen sharing, mute functions, chat, and annotations.
IT-Support
Grupo BoticárioCosmetics, 5001-10,000 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesPros
Avaya OneCloud UCaaS
- Assembly rooms for recurring meetings
- Task tracking by room and by individual
- Articulation with Calendar to schedule meeting rooms
- Historically saved documents
- Chat between connected users
- Access to the platform without the need to install programs
- Immediate and highly effective technical advice
Reponsable de Alianzas
Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
- MPLS circuits
- Domestic calling plans
- International calling plans

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesCons
Avaya OneCloud UCaaS
- I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
- The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Communications Specialist
Yazaki North AmericaAutomotive, 10,001+ employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
- Cleaner invoices
- Easier access to support

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesUsability
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Reponsable de Alianzas
Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
No score
No answers yet
No answers on this topic
Support Rating
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 8.2
Based on 11 answers
It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.

Verified User
Administrator in Information Technology
Restaurants Company, 10,001+ employeesLumen Unified Communications & Collaboration (formerly CenturyLink)
No score
No answers yet
No answers on this topic
Alternatives Considered
Avaya OneCloud UCaaS
The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.

Verified User
Engineer in Information Technology
Telecommunications Company, 1001-5000 employeesLumen Unified Communications & Collaboration (formerly CenturyLink)
We do not use any other products.

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesReturn on Investment
Avaya OneCloud UCaaS
- Single number reach has helped our operations team to be connected anytime required.
- Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
- Voice Quality is extremely good and helps in getting many ppl in conference with ease.
- Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

Verified User
Engineer in Sales
Telecommunications Company, 501-1000 employeesLumen Unified Communications & Collaboration (formerly CenturyLink)
- Outstanding uptime
- Good value

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesPricing Details
Avaya OneCloud UCaaS
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Lumen Unified Communications & Collaboration (formerly CenturyLink)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No