81 Ratings
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Score 8.7 out of 100
1 Rating
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Score 7 out of 100

Attribute Ratings

  • Avaya OneCloud UCaaS is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.5

Avaya OneCloud UCaaS

95%
27 Ratings
7.0

Lumen Unified Communications & Collaboration (formerly CenturyLink)

70%
1 Rating

Usability

9.1

Avaya OneCloud UCaaS

91%
4 Ratings

Lumen Unified Communications & Collaboration (formerly CenturyLink)

N/A
0 Ratings

Availability

9.7

Avaya OneCloud UCaaS

97%
3 Ratings

Lumen Unified Communications & Collaboration (formerly CenturyLink)

N/A
0 Ratings

Performance

9.5

Avaya OneCloud UCaaS

95%
3 Ratings

Lumen Unified Communications & Collaboration (formerly CenturyLink)

N/A
0 Ratings

Support Rating

9.7

Avaya OneCloud UCaaS

97%
25 Ratings

Lumen Unified Communications & Collaboration (formerly CenturyLink)

N/A
0 Ratings

Contract Terms and Pricing Model

9.1

Avaya OneCloud UCaaS

91%
3 Ratings

Lumen Unified Communications & Collaboration (formerly CenturyLink)

N/A
0 Ratings

Professional Services

9.6

Avaya OneCloud UCaaS

96%
2 Ratings

Lumen Unified Communications & Collaboration (formerly CenturyLink)

N/A
0 Ratings

Likelihood to Recommend

Avaya OneCloud UCaaS

The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.
Arthur Rocha | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
Anonymous | TrustRadius Reviewer

Pros

Avaya OneCloud UCaaS

  • Extreme audio and video quality during online meetings.
  • It allows grouping many people at the same time in a meeting room, being able to create several simultaneous ones.
  • Amazing interface and easy to use.
  • It works very well on mobile devices.
  • It works via the web.
Bruna Rodrigues | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • MPLS circuits
  • Domestic calling plans
  • International calling plans
Anonymous | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • Cleaner invoices
  • Easier access to support
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Lumen Unified Communications & Collaboration (formerly CenturyLink)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.1
Based on 4 answers
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

No score
No answers yet
No answers on this topic

Reliability and Availability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.7
Based on 3 answers
We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
Arthur Rocha | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

No score
No answers yet
No answers on this topic

Performance

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.5
Based on 3 answers
The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
Arthur Rocha | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

No score
No answers yet
No answers on this topic

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.7
Based on 25 answers
The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
Bruno Carvalho | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

No score
No answers yet
No answers on this topic

Alternatives Considered

Avaya OneCloud UCaaS

I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Anonymous | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

We do not use any other products.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.1
Based on 3 answers
The intermediate version prices are cheaper than the leading video conferencing tools, but it does not have the recording feature. If I could change one thing, I would put this cloud recording functionality in this intermediate version of Avaya Spaces as well. I believe it would be a big differentiator from the competition.
Arthur Rocha | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

No score
No answers yet
No answers on this topic

Professional Services

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.6
Based on 2 answers
One of the features of the PRO version, known as Power, is the possibility to record unlimited meetings in the Avaya cloud without worrying about storage space. We keep it for 30 days and then an intern downloads it to our internal network. This version also allowed us to do some events with more than 100 people connected without causing any network instability.
Arthur Rocha | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

No score
No answers yet
No answers on this topic

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • Outstanding uptime
  • Good value
Anonymous | TrustRadius Reviewer

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