Avaya OneCloud UCaaS vs Lumen Unified Communications & Collaboration (formerly CenturyLink)

Likelihood to Recommend

Practicality and flexibility are very good with this tool. It is used by all departments of the company. TI manages the entire Avaya solution. Everything works in the cloud and I didn't need to install any applications on my notebook. Through the browser, I access the virtual meetings without complications. And when I'm in transit, I access the official app on my Android and participate in sessions with my 4G internet. The interface I like a lot and is very friendly and clean. The functionalities are within easy reach, such as screen sharing, mute functions, chat, and annotations.

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João Mauricio

IT-Support

Grupo BoticárioCosmetics, 5001-10,000 employees

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While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.

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Verified User

Administrator in Information Technology

Higher Education Company, 51-200 employees

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Pros

Assembly rooms for recurring meetings
Task tracking by room and by individual
Articulation with Calendar to schedule meeting rooms
Historically saved documents
Chat between connected users
Access to the platform without the need to install programs
Immediate and highly effective technical advice

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Diana Gervasio

Reponsable de Alianzas

Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees

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MPLS circuits
Domestic calling plans
International calling plans

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Verified User

Administrator in Information Technology

Higher Education Company, 51-200 employees

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Cons

I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.

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Alfred Brock

Communications Specialist

Yazaki North AmericaAutomotive, 10,001+ employees

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Cleaner invoices
Easier access to support

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Verified User

Administrator in Information Technology

Higher Education Company, 51-200 employees

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Usability

Avaya OneCloud UCaaS 7.3

Based on 1 answer

There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.

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Diana Gervasio

Reponsable de Alianzas

Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Avaya OneCloud UCaaS 8.2

Based on 11 answers

It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.

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Verified User

Administrator in Information Technology

Restaurants Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.

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Verified User

Engineer in Information Technology

Telecommunications Company, 1001-5000 employees

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We do not use any other products.

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Verified User

Administrator in Information Technology

Higher Education Company, 51-200 employees

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Return on Investment

Single number reach has helped our operations team to be connected anytime required.
Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
Voice Quality is extremely good and helps in getting many ppl in conference with ease.
Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

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Verified User

Engineer in Sales

Telecommunications Company, 501-1000 employees

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Outstanding uptime
Good value

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Verified User

Administrator in Information Technology

Higher Education Company, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No