What users are saying about
Top Rated
614 Ratings
60 Ratings
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Score 7.6 out of 100
Top Rated
614 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

Practicality and flexibility are very good with this tool. It is used by all departments of the company. TI manages the entire Avaya solution. Everything works in the cloud and I didn't need to install any applications on my notebook. Through the browser, I access the virtual meetings without complications. And when I'm in transit, I access the official app on my Android and participate in sessions with my 4G internet. The interface I like a lot and is very friendly and clean. The functionalities are within easy reach, such as screen sharing, mute functions, chat, and annotations.
João Mauricio | TrustRadius Reviewer

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.0
Customer data management / contact management
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.5
Workflow management
Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.9
Territory management
Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.8
Opportunity management
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.5
Integration with email client (e.g., Outlook or Gmail)
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.1
Contract management
Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.5
Quote & order management
Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.6
Interaction tracking
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.0
Channel / partner relationship management
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.0

Customer Service & Support

Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.3
Case management
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.6
Call center management
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.0
Help desk management
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.3

Marketing Automation

Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.9
Lead management
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.2
Email marketing
Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.6

CRM Project Management

Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.1
Task management
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.3
Billing and invoicing management
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.2
Reporting
Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.8

CRM Reporting & Analytics

Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.1
Forecasting
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.0
Pipeline visualization
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.5
Customizable reports
Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.8

Customization

Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.9
Custom fields
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.3
Custom objects
Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.9
Scripting environment
Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.8
API for custom integration
Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.7

Security

Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.9
Single sign-on capability
Avaya OneCloud UCaaS
Microsoft Dynamics 365
9.0
Role-based user permissions
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.9

Social CRM

Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.6
Social data
Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.4
Social engagement
Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.8

Integrations with 3rd-party Software

Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.0
Marketing automation
Avaya OneCloud UCaaS
Microsoft Dynamics 365
8.1
Compensation management
Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.9

Platform

Avaya OneCloud UCaaS
Microsoft Dynamics 365
6.8
Mobile access
Avaya OneCloud UCaaS
Microsoft Dynamics 365
6.8

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 8.4
Based on 11 answers
As told before in the review, Microsoft Dynamics 365 is a one-stop solution for the overall business, it involves all departments in the organization, and makes business functionalities smooth by timely follow-ups, customer retention, customer engagements, and helps in maintaining a good relationship between customers and the businesses.
Vijayalakshmi G K | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.2
Based on 11 answers
It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 9.0
Based on 4 answers
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

Implementation Rating

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avaya OneCloud UCaaS
8.1
Microsoft Dynamics 365
8.4

Likelihood to Renew

Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.9

Usability

Avaya OneCloud UCaaS
7.3
Microsoft Dynamics 365
8.4

Support Rating

Avaya OneCloud UCaaS
8.2
Microsoft Dynamics 365
9.0

Online Training

Avaya OneCloud UCaaS
Microsoft Dynamics 365
7.5

Implementation Rating

Avaya OneCloud UCaaS
Microsoft Dynamics 365
9.2

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