What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4267 Ratings

Avaya OneCloud UCaaS

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Microsoft Teams

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4267 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Project Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.0

    Microsoft Teams

    80%
    Microsoft Teams ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.1
    81%
    116 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.1
    71%
    60 Ratings

    Scheduling

    N/A
    0 Ratings
    8.8
    88%
    128 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.6
    76%
    79 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.9
    89%
    148 Ratings

    Search

    N/A
    0 Ratings
    7.8
    78%
    135 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.4
    74%
    95 Ratings

    Communication

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.3

    Microsoft Teams

    83%
    Microsoft Teams ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.3
    93%
    163 Ratings

    Notifications

    N/A
    0 Ratings
    8.7
    87%
    161 Ratings

    Discussions

    N/A
    0 Ratings
    9.0
    90%
    152 Ratings

    Surveys

    N/A
    0 Ratings
    7.5
    75%
    84 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.7
    77%
    97 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.1
    81%
    46 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    7.3
    73%
    42 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    9.1
    91%
    143 Ratings

    File Sharing & Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.2

    Microsoft Teams

    82%
    Microsoft Teams ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.1
    81%
    103 Ratings

    Video files

    N/A
    0 Ratings
    8.2
    82%
    130 Ratings

    Audio files

    N/A
    0 Ratings
    8.2
    82%
    132 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.6
    86%
    139 Ratings

    Access control

    N/A
    0 Ratings
    8.3
    83%
    124 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.1
    81%
    96 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    7.8
    78%
    49 Ratings

    Device sync

    N/A
    0 Ratings
    8.4
    84%
    103 Ratings

    Attribute Ratings

    • Avaya OneCloud UCaaS is rated higher in 5 areas: Likelihood to Recommend, Usability, Support Rating, Contract Terms and Pricing Model, Professional Services

    Likelihood to Recommend

    9.7

    Avaya OneCloud UCaaS

    97%
    31 Ratings
    8.6

    Microsoft Teams

    86%
    243 Ratings

    Likelihood to Renew

    Avaya OneCloud UCaaS

    N/A
    0 Ratings
    9.7

    Microsoft Teams

    97%
    8 Ratings

    Usability

    9.3

    Avaya OneCloud UCaaS

    93%
    4 Ratings
    8.2

    Microsoft Teams

    82%
    53 Ratings

    Availability

    9.7

    Avaya OneCloud UCaaS

    97%
    3 Ratings

    Microsoft Teams

    N/A
    0 Ratings

    Performance

    9.5

    Avaya OneCloud UCaaS

    95%
    3 Ratings

    Microsoft Teams

    N/A
    0 Ratings

    Support Rating

    9.8

    Avaya OneCloud UCaaS

    98%
    29 Ratings
    8.0

    Microsoft Teams

    80%
    195 Ratings

    Implementation Rating

    Avaya OneCloud UCaaS

    N/A
    0 Ratings
    10.0

    Microsoft Teams

    100%
    1 Rating

    Contract Terms and Pricing Model

    9.1

    Avaya OneCloud UCaaS

    91%
    3 Ratings
    5.7

    Microsoft Teams

    57%
    7 Ratings

    Professional Services

    9.6

    Avaya OneCloud UCaaS

    96%
    2 Ratings
    6.4

    Microsoft Teams

    64%
    7 Ratings

    Likelihood to Recommend

    Avaya

    On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
    Read full review

    Microsoft

    Our entire company has been able to communicate via Microsoft Teams for large company meetings and use video to connect with each other. We've held large team meetings as well where everyone joins in with video to be able to see each others' faces from time to time since we're all now 100% remote. Microsoft Teams is an excellent communication tool between myself and my employees. The one thing I'd say that is a drawback is that my team member and I had a personal conversation and an IT person was able to view and even share our conversation with other bosses. I thought this was inappropriate and I wish there would be a way to be "alerted" when someone is spying in on your conversations!
    Read full review

    Pros

    Avaya

    • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
    • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
    • Link and file sharing with other participants.
    • Chat with all participants and individual.
    Read full review

    Microsoft

    • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
    • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
    • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
    Read full review

    Cons

    Avaya

    • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
    • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
    Read full review

    Microsoft

    • Found a bug where Microsoft Teams suddenly drops during an ongoing call even if there is no network issue from either end
    • Screen sharing is also buggy. When we share our desktop screen on MS Teams the taskbar disappears and it's difficult to navigate through apps.
    • There is a limit to PIN 15 chats a favourites. This count should be increased.
    Read full review

    Pricing Details

    Avaya OneCloud UCaaS

    Starting Price

    Editions & Modules

    Avaya OneCloud UCaaS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Microsoft Teams

      Starting Price

      $5 per month

      Editions & Modules

      Microsoft Teams editions and modules pricing
      EditionModules
      Free$0.001
      Microsoft 365 Business Basic$5.002
      Microsoft 365 Business Standard$12.503
      Office 365 E3$20.004

      Footnotes

      1. per user/per month
      2. per user/per month
      3. per user/per month
      4. per user/per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Discounts are available for non profit organizations.

      Likelihood to Renew

      Avaya

      No answers on this topic

      Microsoft

      Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
      Read full review

      Usability

      Avaya

      Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
      Read full review

      Microsoft

      The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
      Read full review

      Reliability and Availability

      Avaya

      We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
      Read full review

      Microsoft

      No answers on this topic

      Performance

      Avaya

      The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
      Read full review

      Microsoft

      No answers on this topic

      Support Rating

      Avaya

      The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
      Read full review

      Microsoft

      I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
      Read full review

      Implementation Rating

      Avaya

      No answers on this topic

      Microsoft

      I find everything I need for my day-to-day work.
      Read full review

      Alternatives Considered

      Avaya

      I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
      Read full review

      Microsoft

      I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
      Read full review

      Contract Terms and Pricing Model

      Avaya

      The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
      Read full review

      Microsoft

      Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
      Read full review

      Professional Services

      Avaya

      No answers on this topic

      Microsoft

      I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
      Read full review

      Return on Investment

      Avaya

      • Single number reach has helped our operations team to be connected anytime required.
      • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
      • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
      • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
      Read full review

      Microsoft

      • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
      • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
      • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
      Read full review

      Add comparison