What users are saying about
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Top Rated
74 Ratings
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Top Rated
1419 Ratings

Avaya OneCloud UCaaS

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Top Rated
74 Ratings
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Score 8 out of 100

Microsoft Teams

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Top Rated
1419 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

I recommend Avaya Spaces for all companies. Meetings today can be virtual rather than face-to-face. The reduction in expenses with travel and airline tickets is very large. It is necessary to update and use what technology has to offer us. Avaya is all in the cloud, has simple management and easy to add and invite new users.
Bruno Carvalho | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams is nevertheless the most formal and reliable communication agent that a company can use. In fact, there is no single day, that insecurity is experienced by any of the users. Two, the stability, and the operational capacity of Microsoft Teams is perfect. Finally, Microsoft Teams has a team of technicians who knows everything concerning the tool.
Jessica Bwire | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Avaya OneCloud UCaaS
Microsoft Teams
7.7
Task Management
Avaya OneCloud UCaaS
Microsoft Teams
7.8
Gantt Charts
Avaya OneCloud UCaaS
Microsoft Teams
6.9
Scheduling
Avaya OneCloud UCaaS
Microsoft Teams
8.1
Workflow Automation
Avaya OneCloud UCaaS
Microsoft Teams
7.3
Mobile Access
Avaya OneCloud UCaaS
Microsoft Teams
8.8
Search
Avaya OneCloud UCaaS
Microsoft Teams
7.9
Visual planning tools
Avaya OneCloud UCaaS
Microsoft Teams
7.1

Communication

Avaya OneCloud UCaaS
Microsoft Teams
8.1
Chat
Avaya OneCloud UCaaS
Microsoft Teams
8.7
Notifications
Avaya OneCloud UCaaS
Microsoft Teams
8.2
Discussions
Avaya OneCloud UCaaS
Microsoft Teams
8.6
Surveys
Avaya OneCloud UCaaS
Microsoft Teams
7.7
Internal knowledgebase
Avaya OneCloud UCaaS
Microsoft Teams
7.5
Integrates with GoToMeeting
Avaya OneCloud UCaaS
Microsoft Teams
7.6
Integrates with Gmail and Google Hangouts
Avaya OneCloud UCaaS
Microsoft Teams
7.6
Integrates with Outlook
Avaya OneCloud UCaaS
Microsoft Teams
9.2

File Sharing & Management

Avaya OneCloud UCaaS
Microsoft Teams
8.4
Versioning
Avaya OneCloud UCaaS
Microsoft Teams
8.3
Video files
Avaya OneCloud UCaaS
Microsoft Teams
8.4
Audio files
Avaya OneCloud UCaaS
Microsoft Teams
8.4
Document collaboration
Avaya OneCloud UCaaS
Microsoft Teams
8.4
Access control
Avaya OneCloud UCaaS
Microsoft Teams
8.4
Advanced security features
Avaya OneCloud UCaaS
Microsoft Teams
8.6
Integrates with Google Drive
Avaya OneCloud UCaaS
Microsoft Teams
7.9
Device sync
Avaya OneCloud UCaaS
Microsoft Teams
8.5

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

Microsoft Teams

  • It integrates well with other Microsoft Office products. This is very important for the software to do this, since so many organizations are using other Microsoft products in their environments.
  • It pretty much has most common collaboration features that will be utilized by most organizations/companies. This is important since it allows organizations to use only one collaboration tool, rather than multiple tools to get the features they need.
  • It allows for granular permissions to be set for different user roles, channels, etc. This is important especially when you might want to set different permissions for internal and external users/collaborators.
Anonymous | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Microsoft Teams

  • At times it creates problem in loading and can crash your PC
  • They can also provide an option to import some of the emojis from external sites.
  • Someone needs to simplify the working of the tools with a welcome guide for at least the new users
Tanika Chhabra | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 10.0
Based on 2 answers
Microsoft Teams has really shown how it can assist in this current environment but even without so, it is valuable as a tool to connect with individuals and collaborate on conference schedules.
Anonymous | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.2
Based on 29 answers
There is way too much clicking in circles and multi-step processes for tasks that should be simple, like moving documents from one place to another or navigating the document set. Things that should be drag and drop take 3 or more clicks to achieve, and you have to wait a significant amount of time for the page to load after each click. The software seems bloated and slow
Anonymous | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.6
Based on 23 answers
I have nothing negative to comment on Avaya support. I have known the manufacturer for many years and have always been a reference in the communication market. The telephone service is very good and works in our local language. The waiting time is also great and the problems are solved.
Gabriel Silva | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.6
Based on 128 answers
Microsoft Teams has a good support and an easy system to find answers. There are also tutorials available for learning the basics of the program which is very helpful. Being able to use the program on computers, tablets and mobile devices is very helpful. The whole Outlook 360 package has a good support network which makes integrating new programs into the office easier
Karen Zelzer | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft team is most powerful software that helps organization to improve the working process throw maintaining the better communication between them and most reliable to communication between each of us. you can chat with any person who is on Microsoft team and you can do video call to them, you can share your machine screen with them and help them to understand more quickly.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • POSITIVE: We can communicate with each other without having to be at the same place, so we save on plane tickets sometimes.
  • POSITIVE: Meetings can be recorded, so people who missed it can view it at a later time.
  • BAD: People chat more instead of speaking and quality of communications decreases.
  • BAD: Teams documentation is badly formatted, hard to find and hard to edit which results in loss of time.
  • BAD: Teams often has issues, so we often have to wait for people to solve the issues before we can hold the meeting which results in loss of time.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya OneCloud UCaaS Editions & Modules

Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

Avaya OneCloud UCaaS
8.8
Microsoft Teams
8.2

Likelihood to Renew

Avaya OneCloud UCaaS
Microsoft Teams
10.0

Usability

Avaya OneCloud UCaaS
7.3
Microsoft Teams
7.2

Support Rating

Avaya OneCloud UCaaS
8.6
Microsoft Teams
7.6

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