Avaya OneCloud UCaaS vs. MiVoice Office Application Suite (Mitel Application Suite)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya OneCloud UCaaS
Score 9.2 out of 10
N/A
Avaya OneCloud UCaaS is a cloud-based digital workspace. UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.N/A
MiVoice Office Application Suite
Score 7.6 out of 10
N/A
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).N/A
Pricing
Avaya OneCloud UCaaSMiVoice Office Application Suite (Mitel Application Suite)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Avaya OneCloud UCaaSMiVoice Office Application Suite
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Avaya OneCloud UCaaSMiVoice Office Application Suite (Mitel Application Suite)
Top Pros
Top Cons
Features
Avaya OneCloud UCaaSMiVoice Office Application Suite (Mitel Application Suite)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya OneCloud UCaaS
6.4
2 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
High quality audio8.22 Ratings00 Ratings
High quality video8.22 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya OneCloud UCaaS
8.1
2 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
Desktop sharing8.12 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya OneCloud UCaaS
8.4
2 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
Calendar integration8.22 Ratings00 Ratings
Meeting initiation8.22 Ratings00 Ratings
Record meetings / events8.21 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya OneCloud UCaaS
8.7
2 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
Live chat8.22 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya OneCloud UCaaS
8.2
2 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
User authentication8.21 Ratings00 Ratings
Participant roles & permissions8.22 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya OneCloud UCaaS
8.7
4 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
8.3
7 Ratings
Hosted PBX9.82 Ratings8.24 Ratings
Multi-level Interactive Voice Response (IVR)8.23 Ratings8.64 Ratings
Directory of employee names9.43 Ratings9.37 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya OneCloud UCaaS
8.5
4 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
9.2
7 Ratings
Answering rules9.14 Ratings9.67 Ratings
Call recording8.92 Ratings9.35 Ratings
Call park8.23 Ratings9.07 Ratings
Call screening8.42 Ratings9.45 Ratings
Message alerts8.24 Ratings9.07 Ratings
Voicemail Transcription8.21 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya OneCloud UCaaS
9.9
2 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
9.2
5 Ratings
Mobile app for iOS10.01 Ratings9.45 Ratings
Mobile app for Android9.82 Ratings8.93 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya OneCloud UCaaS
7.3
1 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
Centralized communications management7.31 Ratings00 Ratings
User Ratings
Avaya OneCloud UCaaSMiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
9.7
(33 ratings)
8.9
(7 ratings)
Usability
9.3
(4 ratings)
-
(0 ratings)
Availability
9.7
(3 ratings)
-
(0 ratings)
Performance
9.5
(3 ratings)
-
(0 ratings)
Support Rating
9.9
(29 ratings)
8.8
(8 ratings)
Contract Terms and Pricing Model
9.1
(3 ratings)
-
(0 ratings)
Professional Services
9.6
(2 ratings)
-
(0 ratings)
User Testimonials
Avaya OneCloud UCaaSMiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
Avaya
On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
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Mitel Networks Corporation
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
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Pros
Avaya
  • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
  • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
  • Link and file sharing with other participants.
  • Chat with all participants and individual.
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Mitel Networks Corporation
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
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Cons
Avaya
  • Avaya has very strong contact center offerings and more contact with our salesperson would be helpful, so we can explore the latest offerings
  • Although it's adequate a slightly more intuitive UI would be helpful
  • More integrated reporting at the end-user level.
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Mitel Networks Corporation
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
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Usability
Avaya
Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
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Mitel Networks Corporation
No answers on this topic
Reliability and Availability
Avaya
We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
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Mitel Networks Corporation
No answers on this topic
Performance
Avaya
The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
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Mitel Networks Corporation
No answers on this topic
Support Rating
Avaya
The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
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Mitel Networks Corporation
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
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Alternatives Considered
Avaya
I find Avaya Business Communications Manager to be reliable, easy to use and priced right. The competition is either new to the format or the billing is too high. I prefer Avaya because of their position in the industry as a leader in telecommunications. I use their product and it consistently has shown the ability to grow into ever larger arenas of operability with great success.
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Mitel Networks Corporation
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
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Contract Terms and Pricing Model
Avaya
The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
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Mitel Networks Corporation
No answers on this topic
Return on Investment
Avaya
  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
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Mitel Networks Corporation
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
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