Avaya OneCloud UCaaS vs MiVoice Office Application Suite

Likelihood to Recommend

The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.

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Arthur Rocha

Analista de infraestrutura

Grupo BoticárioChemicals, 501-1000 employees

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Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.

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Verified User

Employee in Marketing

Leisure, Travel & Tourism Company, 51-200 employees

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Pros

Assembly rooms for recurring meetings
Task tracking by room and by individual
Articulation with Calendar to schedule meeting rooms
Historically saved documents
Chat between connected users
Access to the platform without the need to install programs
Immediate and highly effective technical advice

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Diana Gervasio

Reponsable de Alianzas

Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees

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Call reporting
Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
Integrated with our email system.

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Verified User

Project Manager in Marketing

Cosmetics Company, 201-500 employees

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Cons

I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.

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Alfred Brock

Communications Specialist

Yazaki North AmericaAutomotive, 10,001+ employees

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It would be nice if they had more documentation on how to do things within the system that was easier to find.
The software has so many features that it can be overwhelming.

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Verified User

Administrator in Information Technology

Plastics Company, 201-500 employees

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Usability

Avaya OneCloud UCaaS 7.3

Based on 1 answer

There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.

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Diana Gervasio

Reponsable de Alianzas

Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Avaya OneCloud UCaaS 9.4

Based on 23 answers

The support is good. Avaya is one of the largest companies in this area of unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.

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Bruno Carvalho

Computer Security Specialist

Grupo BoticárioChemicals, 5001-10,000 employees

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MiVoice Office Application Suite 8.8

Based on 8 answers

Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.

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Steve Davis

Senior Systems and Network Engineer

DiamondITInformation Technology and Services, 11-50 employees

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Alternatives Considered

I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.

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Verified User

Administrator in Other

Education Management Company, 11-50 employees

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In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management

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Kenneth Harrington-Colon

Internal Systems Specialist

Creative Business Resources (CBR)Human Resources, 11-50 employees

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Return on Investment

Single number reach has helped our operations team to be connected anytime required.
Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
Voice Quality is extremely good and helps in getting many ppl in conference with ease.
Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

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Verified User

Engineer in Sales

Telecommunications Company, 501-1000 employees

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Efficient, easy to use conference system for better communication
Useful mobile app to allow employee presence while out of office.
Global directory removed the need for employees to maintain one.

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Verified User

Administrator in Information Technology

Education Management Company, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—