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Top Rated
73 Ratings

Avaya OneCloud UCaaS

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Top Rated
73 Ratings
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Score 7.8 out of 100
16 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

I recommend Avaya Spaces for all companies. Meetings today can be virtual rather than face-to-face. The reduction in expenses with travel and airline tickets is very large. It is necessary to update and use what technology has to offer us. Avaya is all in the cloud, has simple management and easy to add and invite new users.
Bruno Carvalho | TrustRadius Reviewer

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Scott Scanlon | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Avaya OneCloud UCaaS
Nextiva Business Phone Service
8.2
Hosted PBX
Avaya OneCloud UCaaS
Nextiva Business Phone Service
8.1
Multi-level Interactive Voice Response (IVR)
Avaya OneCloud UCaaS
Nextiva Business Phone Service
8.8
User templates
Avaya OneCloud UCaaS
Nextiva Business Phone Service
7.4
Call reports
Avaya OneCloud UCaaS
Nextiva Business Phone Service
8.8
Directory of employee names
Avaya OneCloud UCaaS
Nextiva Business Phone Service
7.7

Call Management

Avaya OneCloud UCaaS
Nextiva Business Phone Service
8.2
Answering rules
Avaya OneCloud UCaaS
Nextiva Business Phone Service
8.2
Call recording
Avaya OneCloud UCaaS
Nextiva Business Phone Service
9.1
Call park
Avaya OneCloud UCaaS
Nextiva Business Phone Service
7.9
Call screening
Avaya OneCloud UCaaS
Nextiva Business Phone Service
8.2
Message alerts
Avaya OneCloud UCaaS
Nextiva Business Phone Service
7.6

VoIP system collaboration

Avaya OneCloud UCaaS
Nextiva Business Phone Service
7.5
Video conferencing
Avaya OneCloud UCaaS
Nextiva Business Phone Service
7.1
Audio conferencing
Avaya OneCloud UCaaS
Nextiva Business Phone Service
7.6
Video screen sharing
Avaya OneCloud UCaaS
Nextiva Business Phone Service
7.6
Instant messaging
Avaya OneCloud UCaaS
Nextiva Business Phone Service
7.6

Mobile apps

Avaya OneCloud UCaaS
Nextiva Business Phone Service
7.4
Mobile app for iOS
Avaya OneCloud UCaaS
Nextiva Business Phone Service
8.2
Mobile app for Android
Avaya OneCloud UCaaS
Nextiva Business Phone Service
6.5

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.6
Based on 23 answers
I have nothing negative to comment on Avaya support. I have known the manufacturer for many years and have always been a reference in the communication market. The telephone service is very good and works in our local language. The waiting time is also great and the problems are solved.
Gabriel Silva | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

  • Reduced Cost: Licensing and model was much more simple than former vendor.
  • Reliable: Very few help desk calls or issues with the phone system. It just works.
  • User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.
Scott Scanlon | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya OneCloud UCaaS Editions & Modules

Additional Pricing Details

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Avaya OneCloud UCaaS
8.6
Nextiva Business Phone Service
8.6

Likelihood to Renew

Avaya OneCloud UCaaS
Nextiva Business Phone Service
6.0

Usability

Avaya OneCloud UCaaS
7.3
Nextiva Business Phone Service
8.0

Support Rating

Avaya OneCloud UCaaS
8.6
Nextiva Business Phone Service
8.7

Add comparison