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94 Ratings

Avaya OneCloud UCaaS

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94 Ratings
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Score 9 out of 100
33 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Cloud PBX

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.8

    Nextiva Business Phone Service

    88%
    Nextiva Business Phone Service ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    User templates

    N/A
    0 Ratings
    8.4
    84%
    5 Ratings

    Call reports

    N/A
    0 Ratings
    8.6
    86%
    5 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.1
    91%
    6 Ratings

    Call Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    9.0

    Nextiva Business Phone Service

    90%
    Nextiva Business Phone Service ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.2
    92%
    7 Ratings

    Call recording

    N/A
    0 Ratings
    9.6
    96%
    6 Ratings

    Call park

    N/A
    0 Ratings
    9.2
    92%
    5 Ratings

    Call screening

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Message alerts

    N/A
    0 Ratings
    8.2
    82%
    7 Ratings

    VoIP system collaboration

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    7.8

    Nextiva Business Phone Service

    78%
    Nextiva Business Phone Service ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Video screen sharing

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.9
    89%
    3 Ratings

    Mobile apps

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    5.2

    Nextiva Business Phone Service

    52%
    Nextiva Business Phone Service ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    6.7
    67%
    6 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    3.7
    37%
    4 Ratings

    Attribute Ratings

    • Avaya OneCloud UCaaS is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.7

    Avaya OneCloud UCaaS

    97%
    31 Ratings
    9.0

    Nextiva Business Phone Service

    90%
    8 Ratings

    Likelihood to Renew

    Avaya OneCloud UCaaS

    N/A
    0 Ratings
    6.0

    Nextiva Business Phone Service

    60%
    1 Rating

    Usability

    9.3

    Avaya OneCloud UCaaS

    93%
    4 Ratings
    8.0

    Nextiva Business Phone Service

    80%
    1 Rating

    Availability

    9.7

    Avaya OneCloud UCaaS

    97%
    3 Ratings

    Nextiva Business Phone Service

    N/A
    0 Ratings

    Performance

    9.5

    Avaya OneCloud UCaaS

    95%
    3 Ratings

    Nextiva Business Phone Service

    N/A
    0 Ratings

    Support Rating

    9.8

    Avaya OneCloud UCaaS

    98%
    29 Ratings
    8.7

    Nextiva Business Phone Service

    87%
    6 Ratings

    Contract Terms and Pricing Model

    9.1

    Avaya OneCloud UCaaS

    91%
    3 Ratings

    Nextiva Business Phone Service

    N/A
    0 Ratings

    Professional Services

    9.6

    Avaya OneCloud UCaaS

    96%
    2 Ratings

    Nextiva Business Phone Service

    N/A
    0 Ratings

    Likelihood to Recommend

    Avaya

    On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
    Read full review

    Nextiva

    It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution. If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
    Read full review

    Pros

    Avaya

    • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
    • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
    • Link and file sharing with other participants.
    • Chat with all participants and individual.
    Read full review

    Nextiva

    • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
    • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
    • User-friendly application with availability indicator, call settings, and personal preferences.
    Read full review

    Cons

    Avaya

    • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
    • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
    Read full review

    Nextiva

    • While phones are feature rich, they can still be confusing for some of our users.
    • Mobile app can be glitchy at times.
    • Would love to see more touch screen options.
    Read full review

    Pricing Details

    Avaya OneCloud UCaaS

    Starting Price

    Editions & Modules

    Avaya OneCloud UCaaS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Nextiva Business Phone Service

      Starting Price

      $18.95 per month

      Editions & Modules

      Nextiva Business Phone Service editions and modules pricing
      EditionModules
      Essential$23.951
      Professional$27.952
      Enterprise$37.953
      Ultimate$67.954

      Footnotes

      1. Per User Per Month
      2. Per User Per Month
      3. Per User Per Month
      4. Per User Per Month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Avaya

      No answers on this topic

      Nextiva

      I no longer make this decision
      Read full review

      Usability

      Avaya

      Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
      Read full review

      Nextiva

      It is good for phone calls but it needs to include Bluetooth headsets.
      Read full review

      Reliability and Availability

      Avaya

      We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
      Read full review

      Nextiva

      No answers on this topic

      Performance

      Avaya

      The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
      Read full review

      Nextiva

      No answers on this topic

      Support Rating

      Avaya

      The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
      Read full review

      Nextiva

      I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
      Read full review

      Alternatives Considered

      Avaya

      I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
      Read full review

      Nextiva

      The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
      Read full review

      Contract Terms and Pricing Model

      Avaya

      The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
      Read full review

      Nextiva

      No answers on this topic

      Return on Investment

      Avaya

      • Single number reach has helped our operations team to be connected anytime required.
      • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
      • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
      • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
      Read full review

      Nextiva

      • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
      • We like that the fax number alerts us via email if we have a message.
      Read full review

      Add comparison