What users are saying about
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94 Ratings

Avaya OneCloud UCaaS

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94 Ratings
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Score 9 out of 100
10 Ratings
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Score 9.7 out of 100

Attribute Ratings

  • Avaya OneCloud UCaaS is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.7

Avaya OneCloud UCaaS

97%
31 Ratings
8.0

PanTerra Streams

80%
9 Ratings

Usability

9.3

Avaya OneCloud UCaaS

93%
4 Ratings

PanTerra Streams

N/A
0 Ratings

Availability

9.7

Avaya OneCloud UCaaS

97%
3 Ratings

PanTerra Streams

N/A
0 Ratings

Performance

9.5

Avaya OneCloud UCaaS

95%
3 Ratings

PanTerra Streams

N/A
0 Ratings

Support Rating

9.8

Avaya OneCloud UCaaS

98%
29 Ratings
8.1

PanTerra Streams

81%
8 Ratings

Implementation Rating

Avaya OneCloud UCaaS

N/A
0 Ratings
7.6

PanTerra Streams

76%
8 Ratings

Contract Terms and Pricing Model

9.1

Avaya OneCloud UCaaS

91%
3 Ratings

PanTerra Streams

N/A
0 Ratings

Professional Services

9.6

Avaya OneCloud UCaaS

96%
2 Ratings

PanTerra Streams

N/A
0 Ratings

Likelihood to Recommend

Avaya

On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
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PanTerra

PanTerra Streams is well suited for file sharing amongst different groups in the organization. This enables both parties to work at a higher speed towards achieving set goals. Also, the messaging feature enables the team to communicate frequently in case they need any clarification. It is also well suited for voicemail messages.
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Pros

Avaya

  • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
  • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
  • Link and file sharing with other participants.
  • Chat with all participants and individual.
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PanTerra

  • Setup is not rushed, and when the system is built, there is no charge.
  • Software is stable, we only went to customer service 3 times last year to deal with minor problems.
  • Call quality is good and the control panel is simple.
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Cons

Avaya

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
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PanTerra

  • Onboarding process was rough in the beginning.
  • Installation and setup was not that easy.
  • I'm not happy about the shipping charges. It didn't show up in my offer, and my salesman didn't tell me.
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Pricing Details

Avaya OneCloud UCaaS

Starting Price

Editions & Modules

Avaya OneCloud UCaaS editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    PanTerra Streams

    Starting Price

    $12.95 per month per seat

    Editions & Modules

    PanTerra Streams editions and modules pricing
    EditionModules
    Business Basic17.951
    Business Plus24.952
    Professional29.953
    Call Center44.954

    Footnotes

    1. per month per seat
    2. per month per seat
    3. per month per seat
    4. per month per seat

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional Free Remote, On-site varies, flexible terms

    Additional Details

    Request 30% discount on pricing for a limited time on all seat types.

    Pricing & Features

    Usability

    Avaya

    Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
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    PanTerra

    No answers on this topic

    Reliability and Availability

    Avaya

    We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
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    PanTerra

    No answers on this topic

    Performance

    Avaya

    The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
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    PanTerra

    No answers on this topic

    Support Rating

    Avaya

    The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
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    PanTerra

    Overall I'd rate Pantera streams 9 out of 10 because I still use it and it continues to be of great importance to me and my company. The job gets done. The company stays In profit all thanks to Pantera Streams
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    Implementation Rating

    Avaya

    No answers on this topic

    PanTerra

    What I got as insight from our implementation team was that it did not take much time and the process was quick and easy. Besides that, the short time we were obliged to wait explains how comfortable it is to implement the software.
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    Alternatives Considered

    Avaya

    I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
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    PanTerra

    Invoca has been more on cloud-center and call center data around for an SEO functionality for marketing campaigns. PanTerra borrows on the same start but does not center for SEO or marketing, instead high-end KPI reporting while Invoca is to be used more for the VOC (Voice of the Cusomter) analytics instead
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    Contract Terms and Pricing Model

    Avaya

    The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
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    PanTerra

    No answers on this topic

    Return on Investment

    Avaya

    • Single number reach has helped our operations team to be connected anytime required.
    • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
    • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
    • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
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    PanTerra

    • Instead of having different programs with [the] monthly cost for phone fax [interoffice] communications everything is composed to one monthly rate instead.
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    Screenshots

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