What users are saying about
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94 Ratings
59 Ratings

Avaya OneCloud UCaaS

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94 Ratings
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Score 9 out of 100
59 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Cloud PBX

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.9

    Rakuten Viber

    89%
    Rakuten Viber ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.1
    91%
    8 Ratings

    User templates

    N/A
    0 Ratings
    8.6
    86%
    7 Ratings

    Call reports

    N/A
    0 Ratings
    9.5
    95%
    9 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Call Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.8

    Rakuten Viber

    88%
    Rakuten Viber ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    Call recording

    N/A
    0 Ratings
    9.0
    90%
    9 Ratings

    Call park

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Call screening

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Message alerts

    N/A
    0 Ratings
    9.5
    95%
    14 Ratings

    VoIP system collaboration

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    9.2

    Rakuten Viber

    92%
    Rakuten Viber ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.6
    86%
    13 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.1
    91%
    13 Ratings

    Video screen sharing

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Instant messaging

    N/A
    0 Ratings
    10.0
    100%
    9 Ratings

    Mobile apps

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    10.0

    Rakuten Viber

    100%
    Rakuten Viber ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    10.0
    100%
    17 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    10.0
    100%
    17 Ratings

    Attribute Ratings

    • Avaya OneCloud UCaaS is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.7

    Avaya OneCloud UCaaS

    97%
    31 Ratings
    8.7

    Rakuten Viber

    87%
    18 Ratings

    Usability

    9.3

    Avaya OneCloud UCaaS

    93%
    4 Ratings

    Rakuten Viber

    N/A
    0 Ratings

    Availability

    9.7

    Avaya OneCloud UCaaS

    97%
    3 Ratings

    Rakuten Viber

    N/A
    0 Ratings

    Performance

    9.5

    Avaya OneCloud UCaaS

    95%
    3 Ratings

    Rakuten Viber

    N/A
    0 Ratings

    Support Rating

    9.8

    Avaya OneCloud UCaaS

    98%
    29 Ratings
    8.9

    Rakuten Viber

    89%
    13 Ratings

    Contract Terms and Pricing Model

    9.1

    Avaya OneCloud UCaaS

    91%
    3 Ratings

    Rakuten Viber

    N/A
    0 Ratings

    Professional Services

    9.6

    Avaya OneCloud UCaaS

    96%
    2 Ratings

    Rakuten Viber

    N/A
    0 Ratings

    Likelihood to Recommend

    Avaya

    On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
    Read full review

    Rakuten Group

    As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
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    Pros

    Avaya

    • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
    • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
    • Link and file sharing with other participants.
    • Chat with all participants and individual.
    Read full review

    Rakuten Group

    • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
    • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
    • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
    • You can see the status of your messages.
    Read full review

    Cons

    Avaya

    • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
    • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
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    Rakuten Group

    • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
    • It contains enormous amounts of adds.
    • There is file sharing limit.
    Read full review

    Pricing Details

    Avaya OneCloud UCaaS

    Starting Price

    Editions & Modules

    Avaya OneCloud UCaaS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Rakuten Viber

      Starting Price

      $0.019 Per Minute

      Editions & Modules

      Rakuten Viber editions and modules pricing
      EditionModules
      USA$0.0191
      UK$0.0192

      Footnotes

      1. Per Minute
      2. Per Minute

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Avaya

      Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
      Read full review

      Rakuten Group

      No answers on this topic

      Reliability and Availability

      Avaya

      We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
      Read full review

      Rakuten Group

      No answers on this topic

      Performance

      Avaya

      The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
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      Rakuten Group

      No answers on this topic

      Support Rating

      Avaya

      The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
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      Rakuten Group

      I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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      Alternatives Considered

      Avaya

      I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
      Read full review

      Rakuten Group

      End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

      Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
      Read full review

      Contract Terms and Pricing Model

      Avaya

      The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
      Read full review

      Rakuten Group

      No answers on this topic

      Return on Investment

      Avaya

      • Single number reach has helped our operations team to be connected anytime required.
      • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
      • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
      • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
      Read full review

      Rakuten Group

      • Viber saves me financially since I am now able to communicate with my international clients for free.
      • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
      • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
      Read full review

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