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Top Rated
76 Ratings
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Top Rated
2400 Ratings

Avaya OneCloud UCaaS

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Top Rated
76 Ratings
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Score 8.4 out of 100

Skype for Business (formerly Lync), now part of Microsoft Teams

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Top Rated
2400 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.
Arthur Rocha | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

is an exceptional platform for conducting meetings and webinars through the web, through Skype, you can make calls to landlines and mobile phones from anywhere, you only need to pay a fee and it provides you with a phone number with unlimited minutes, it also allows you to create subtitles in your videoconferences in real-time, you can record your most important business meetings and meetings with your family and friends.
Alessandro Peterson | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
High quality audio
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1
High quality video
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.9
Low bandwidth requirements
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
6.8
Mobile support
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2

Screen Sharing

Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Desktop sharing
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
Whiteboards
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2

Online Meetings / Events

Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.8
Calendar integration
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
Meeting initiation
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
Integrates with social media
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2
Record meetings / events
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
Slideshows
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.8

Online Events Collaboration

Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.9
Live chat
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
8.4
Audience polling
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Q&A
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6

Online Events Security

Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
User authentication
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
8.0
Participant roles & permissions
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Confidential attendee list
Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.4

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Quickly check a user's status and communicate with them.
  • Video conferencing is breathtaking, and the voice quality is excellent.
  • It's a very user-friendly site with straightforward responses.
  • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
  • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
  • This tool is easy to use and integrates with Calendar to view team members' schedules.
Roshni Rahman | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
  • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
  • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
  • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
Dushyant Pathak (DKP) | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.6
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
Anonymous | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.4
Based on 23 answers
The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
Bruno Carvalho | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.4
Based on 78 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Sarah Bandy | TrustRadius Reviewer

Implementation Rating

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Anonymous | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
Jian Groenewald | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
  • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Skype for Business (formerly Lync), now part of Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Avaya OneCloud UCaaS
9.2
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6

Likelihood to Renew

Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
9.0

Usability

Avaya OneCloud UCaaS
7.3
Skype for Business (formerly Lync), now part of Microsoft Teams
8.6

Support Rating

Avaya OneCloud UCaaS
9.4
Skype for Business (formerly Lync), now part of Microsoft Teams
8.4

Implementation Rating

Avaya OneCloud UCaaS
Skype for Business (formerly Lync), now part of Microsoft Teams
7.0

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