What users are saying about
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Top Rated
74 Ratings
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93 Ratings

Avaya OneCloud UCaaS

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Top Rated
74 Ratings
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Score 8 out of 100

Webex Calling

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93 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

I recommend Avaya Spaces for all companies. Meetings today can be virtual rather than face-to-face. The reduction in expenses with travel and airline tickets is very large. It is necessary to update and use what technology has to offer us. Avaya is all in the cloud, has simple management and easy to add and invite new users.
Bruno Carvalho | TrustRadius Reviewer

Webex Calling

It is well suited where people cannot get interaction physically. it can be accessed anywhere anytime from any location without physically present to any locations even if you are traveling then also can use it without any problems but all you need some devices to this run on and a good internet connection that's it and you are good to go. For online meetings, there are no less appropriate cases by using Cisco Webex.
Raman Sehgal | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Avaya OneCloud UCaaS
Webex Calling
8.7
Hosted PBX
Avaya OneCloud UCaaS
Webex Calling
8.6
Multi-level Interactive Voice Response (IVR)
Avaya OneCloud UCaaS
Webex Calling
8.5
User templates
Avaya OneCloud UCaaS
Webex Calling
8.6
Call reports
Avaya OneCloud UCaaS
Webex Calling
8.9
Directory of employee names
Avaya OneCloud UCaaS
Webex Calling
8.9

Call Management

Avaya OneCloud UCaaS
Webex Calling
8.6
Answering rules
Avaya OneCloud UCaaS
Webex Calling
8.6
Call recording
Avaya OneCloud UCaaS
Webex Calling
9.1
Call park
Avaya OneCloud UCaaS
Webex Calling
8.1
Call screening
Avaya OneCloud UCaaS
Webex Calling
8.3
Message alerts
Avaya OneCloud UCaaS
Webex Calling
8.6

VoIP system collaboration

Avaya OneCloud UCaaS
Webex Calling
8.9
Video conferencing
Avaya OneCloud UCaaS
Webex Calling
8.8
Audio conferencing
Avaya OneCloud UCaaS
Webex Calling
8.9
Video screen sharing
Avaya OneCloud UCaaS
Webex Calling
9.1
Instant messaging
Avaya OneCloud UCaaS
Webex Calling
8.7

Mobile apps

Avaya OneCloud UCaaS
Webex Calling
8.5
Mobile app for iOS
Avaya OneCloud UCaaS
Webex Calling
8.5
Mobile app for Android
Avaya OneCloud UCaaS
Webex Calling
8.4

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Webex Calling

Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.6
Based on 23 answers
I have nothing negative to comment on Avaya support. I have known the manufacturer for many years and have always been a reference in the communication market. The telephone service is very good and works in our local language. The waiting time is also great and the problems are solved.
Gabriel Silva | TrustRadius Reviewer

Webex Calling

Webex Calling 7.6
Based on 4 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Anonymous | TrustRadius Reviewer

Webex Calling

All of these tools (Cisco Webex Calling, Microsoft Teams, and Zoom) have their strengths and weaknesses. I feel that I use Cisco Webex Calling most often even though all three of these tools are available to us. I love the personal meeting room, and think the screen sharing capabilities are the best among these tools.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya OneCloud UCaaS Editions & Modules

Additional Pricing Details

Webex Calling

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Calling Editions & Modules

Edition
Basic Plan$0.001
Call Plan$12.001
Call + Meet Plan$20.001
Enterprise PlanContact Sales
  1. user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Avaya OneCloud UCaaS
8.8
Webex Calling
8.7

Usability

Avaya OneCloud UCaaS
7.3
Webex Calling
8.2

Support Rating

Avaya OneCloud UCaaS
8.6
Webex Calling
7.6

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