What users are saying about
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94 Ratings
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Top Rated
244 Ratings

Avaya OneCloud UCaaS

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94 Ratings
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Score 9 out of 100

Webex Calling

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Top Rated
244 Ratings
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Score 8.8 out of 100

Feature Set Ratings

    Cloud PBX

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.6

    Webex Calling

    86%
    Webex Calling ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.9
    89%
    77 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.4
    84%
    76 Ratings

    User templates

    N/A
    0 Ratings
    8.6
    86%
    83 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    89 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.1
    91%
    94 Ratings

    Call Management

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    8.9

    Webex Calling

    89%
    Webex Calling ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.8
    88%
    90 Ratings

    Call recording

    N/A
    0 Ratings
    8.8
    88%
    83 Ratings

    Call park

    N/A
    0 Ratings
    9.0
    90%
    86 Ratings

    Call screening

    N/A
    0 Ratings
    9.0
    90%
    83 Ratings

    Message alerts

    N/A
    0 Ratings
    8.9
    89%
    94 Ratings

    VoIP system collaboration

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    9.1

    Webex Calling

    91%
    Webex Calling ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    9.0
    90%
    95 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.2
    92%
    101 Ratings

    Video screen sharing

    N/A
    0 Ratings
    9.0
    90%
    95 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.1
    91%
    91 Ratings

    Mobile apps

    Avaya OneCloud UCaaS

    Feature Set Not Supported
    N/A
    9.1

    Webex Calling

    91%
    Webex Calling ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.1
    91%
    89 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.2
    92%
    84 Ratings

    Attribute Ratings

    • Avaya OneCloud UCaaS is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Webex Calling is rated higher in 1 area: Usability

    Likelihood to Recommend

    9.7

    Avaya OneCloud UCaaS

    97%
    31 Ratings
    8.6

    Webex Calling

    86%
    107 Ratings

    Likelihood to Renew

    Avaya OneCloud UCaaS

    N/A
    0 Ratings
    9.6

    Webex Calling

    96%
    2 Ratings

    Usability

    9.3

    Avaya OneCloud UCaaS

    93%
    4 Ratings
    9.6

    Webex Calling

    96%
    3 Ratings

    Availability

    9.7

    Avaya OneCloud UCaaS

    97%
    3 Ratings

    Webex Calling

    N/A
    0 Ratings

    Performance

    9.5

    Avaya OneCloud UCaaS

    95%
    3 Ratings

    Webex Calling

    N/A
    0 Ratings

    Support Rating

    9.8

    Avaya OneCloud UCaaS

    98%
    29 Ratings
    9.2

    Webex Calling

    92%
    4 Ratings

    Contract Terms and Pricing Model

    9.1

    Avaya OneCloud UCaaS

    91%
    3 Ratings

    Webex Calling

    N/A
    0 Ratings

    Professional Services

    9.6

    Avaya OneCloud UCaaS

    96%
    2 Ratings

    Webex Calling

    N/A
    0 Ratings

    Likelihood to Recommend

    Avaya

    On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
    Read full review

    Cisco

    Webex Calling has provided me with a quality service, that adapts to my needs, the video and audio work very well without delays or interruptions, and the wireless connection is excellent, adapting to our needs and with unique features. It is an intuitive and powerful program that offers everything that we require to be successful in our meetings this program is wonderful and what you really need.
    Read full review

    Pros

    Avaya

    • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
    • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
    • Link and file sharing with other participants.
    • Chat with all participants and individual.
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    Cisco

    • Audio quality is high as we can control the bandwidth assigned to the voice traffic
    • The App is very comprehensive as well as being easy to administer from both a user and admin perspective.
    • Automatic updates of the service and the soft client mean no effort or impact is required to keep the solution up to date
    Read full review

    Cons

    Avaya

    • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
    • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
    Read full review

    Cisco

    • The cost of dialing normal numbers using VoIP is higher than the base rate.
    • Webex Calling is expensive compared to its competitors.
    • There are only a few connectors with other platforms.
    • To receive the best audio quality, the software requires a decent internet connection and a lot of bandwidth.
    • I would like to see Webex Calling offer a free trial edition with many features and capabilities.
    Read full review

    Pricing Details

    Avaya OneCloud UCaaS

    Starting Price

    Editions & Modules

    Avaya OneCloud UCaaS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Webex Calling

      Starting Price

      $17 per month per user

      Editions & Modules

      Webex Calling editions and modules pricing
      EditionModules
      Basic Plan$0.001
      Call Plan$17.002
      Call + Meet Plan$25.003
      Enterprise PlanContact Sales4

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      Avaya

      No answers on this topic

      Cisco

      because have been using it and its easy to configure and manage
      Read full review

      Usability

      Avaya

      Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
      Read full review

      Cisco

      It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
      Read full review

      Reliability and Availability

      Avaya

      We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
      Read full review

      Cisco

      No answers on this topic

      Performance

      Avaya

      The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
      Read full review

      Cisco

      No answers on this topic

      Support Rating

      Avaya

      The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
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      Cisco

      I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
      Read full review

      Alternatives Considered

      Avaya

      I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
      Read full review

      Cisco

      Cisco Unified Communications Manager (CUCM) does provide more flexibility in design, but is also more difficult than Webex Calling to configure to meet the requirements of the Ray Baum Act where there are multiple locations. CUCM also requires periodic updates, including security updates, periodic replacement of hardware and maintenance and support contracts. Webex Calling (including Webex Teams and Webex Meetings) requires significantly less work to implement and maintain than does the equivalent on-premise solutions.
      Read full review

      Contract Terms and Pricing Model

      Avaya

      The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
      Read full review

      Cisco

      No answers on this topic

      Return on Investment

      Avaya

      • Single number reach has helped our operations team to be connected anytime required.
      • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
      • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
      • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
      Read full review

      Cisco

      • Very good in terms of ROI. Although it took us a while to get to market, the uptake has been impressive.
      • There is a real push from our customers to replace their current "telephony" system whatever that is, and Webex is a good option in most cases.
      • With a selectable feature set, it would be better as this is something our customers would like, for example, a workspace license with voicemail.
      Read full review

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