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93 Ratings

Avaya OneCloud UCaaS

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93 Ratings
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Score 8.9 out of 100
19 Ratings
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Score 8 out of 100

Attribute Ratings

  • Avaya OneCloud UCaaS is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

Avaya OneCloud UCaaS

96%
31 Ratings
8.0

West Unified Communications Services (InterCall)

80%
1 Rating

Usability

9.2

Avaya OneCloud UCaaS

92%
4 Ratings

West Unified Communications Services (InterCall)

N/A
0 Ratings

Availability

9.7

Avaya OneCloud UCaaS

97%
3 Ratings

West Unified Communications Services (InterCall)

N/A
0 Ratings

Performance

9.5

Avaya OneCloud UCaaS

95%
3 Ratings

West Unified Communications Services (InterCall)

N/A
0 Ratings

Support Rating

9.8

Avaya OneCloud UCaaS

98%
29 Ratings

West Unified Communications Services (InterCall)

N/A
0 Ratings

Contract Terms and Pricing Model

9.1

Avaya OneCloud UCaaS

91%
3 Ratings

West Unified Communications Services (InterCall)

N/A
0 Ratings

Professional Services

9.6

Avaya OneCloud UCaaS

96%
2 Ratings

West Unified Communications Services (InterCall)

N/A
0 Ratings

Likelihood to Recommend

Avaya OneCloud UCaaS

On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
Vitor Santos | TrustRadius Reviewer

West Unified Communications Services (InterCall)

It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending.
Jonelle Lippincott | TrustRadius Reviewer

Pros

Avaya OneCloud UCaaS

  • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
  • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
  • Link and file sharing with other participants.
  • Chat with all participants and individual.
Bruno Almeida | TrustRadius Reviewer

West Unified Communications Services (InterCall)

  • Large conference calls
  • Reliable calling technology
  • Easy to call in with no confusion
Jonelle Lippincott | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

West Unified Communications Services (InterCall)

  • Hold music is normally loud and not pleasant
Jonelle Lippincott | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

West Unified Communications Services (InterCall)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.2
Based on 4 answers
Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
Arthur Rocha | TrustRadius Reviewer

West Unified Communications Services (InterCall)

No score
No answers yet
No answers on this topic

Reliability and Availability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.7
Based on 3 answers
We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
Arthur Rocha | TrustRadius Reviewer

West Unified Communications Services (InterCall)

No score
No answers yet
No answers on this topic

Performance

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.5
Based on 3 answers
The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
Arthur Rocha | TrustRadius Reviewer

West Unified Communications Services (InterCall)

No score
No answers yet
No answers on this topic

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.8
Based on 29 answers
The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
Bruno Carvalho | TrustRadius Reviewer

West Unified Communications Services (InterCall)

No score
No answers yet
No answers on this topic

Alternatives Considered

Avaya OneCloud UCaaS

I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Anonymous | TrustRadius Reviewer

West Unified Communications Services (InterCall)

We only use intercall and always have, our in house phone system is Cisco.
Jonelle Lippincott | TrustRadius Reviewer

Contract Terms and Pricing Model

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.1
Based on 3 answers
The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
Adriane Carter-Lovell | TrustRadius Reviewer

West Unified Communications Services (InterCall)

No score
No answers yet
No answers on this topic

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

West Unified Communications Services (InterCall)

  • It does cost our company money so we try to give out numbers only when needed
Jonelle Lippincott | TrustRadius Reviewer

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