What users are saying about
30 Ratings
60 Ratings
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Score 7.6 out of 100
30 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Avaya OneCloud UCaaS

Practicality and flexibility are very good with this tool. It is used by all departments of the company. TI manages the entire Avaya solution. Everything works in the cloud and I didn't need to install any applications on my notebook. Through the browser, I access the virtual meetings without complications. And when I'm in transit, I access the official app on my Android and participate in sessions with my 4G internet. The interface I like a lot and is very friendly and clean. The functionalities are within easy reach, such as screen sharing, mute functions, chat, and annotations.
João Mauricio | TrustRadius Reviewer

Zimbra

Zimbra is great for an email system for a medium or large organization with appropriate IT staffing. The system is easy to use for end-users, and has a fantastic web interface. Unfortunately, it is overly complex, when considering staffing requirements and price, when compared with Office 365 or Google Apps for smaller organizations. For other education customers, it is hard to compete with Microsoft and Google providing their services for "Free" now though
Paul Chauvet | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Avaya OneCloud UCaaS
Zimbra
8.7
Task Management
Avaya OneCloud UCaaS
Zimbra
8.2
Gantt Charts
Avaya OneCloud UCaaS
Zimbra
8.0
Scheduling
Avaya OneCloud UCaaS
Zimbra
9.1
Workflow Automation
Avaya OneCloud UCaaS
Zimbra
7.8
Mobile Access
Avaya OneCloud UCaaS
Zimbra
10.0
Search
Avaya OneCloud UCaaS
Zimbra
10.0
Visual planning tools
Avaya OneCloud UCaaS
Zimbra
8.1

Communication

Avaya OneCloud UCaaS
Zimbra
8.4
Chat
Avaya OneCloud UCaaS
Zimbra
8.4
Notifications
Avaya OneCloud UCaaS
Zimbra
8.9
Discussions
Avaya OneCloud UCaaS
Zimbra
8.9
Surveys
Avaya OneCloud UCaaS
Zimbra
7.1
Internal knowledgebase
Avaya OneCloud UCaaS
Zimbra
8.8
Integrates with GoToMeeting
Avaya OneCloud UCaaS
Zimbra
7.9
Integrates with Gmail and Google Hangouts
Avaya OneCloud UCaaS
Zimbra
8.6
Integrates with Outlook
Avaya OneCloud UCaaS
Zimbra
8.7

File Sharing & Management

Avaya OneCloud UCaaS
Zimbra
8.5
Versioning
Avaya OneCloud UCaaS
Zimbra
8.8
Video files
Avaya OneCloud UCaaS
Zimbra
8.2
Audio files
Avaya OneCloud UCaaS
Zimbra
8.2
Document collaboration
Avaya OneCloud UCaaS
Zimbra
9.1
Access control
Avaya OneCloud UCaaS
Zimbra
8.2
Advanced security features
Avaya OneCloud UCaaS
Zimbra
8.2
Integrates with Google Drive
Avaya OneCloud UCaaS
Zimbra
8.6
Device sync
Avaya OneCloud UCaaS
Zimbra
8.5

Pros

Avaya OneCloud UCaaS

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
Diana Gervasio | TrustRadius Reviewer

Zimbra

  • Filter emails with specific information required.
  • Very good storage capacity.
  • Has a mobile version and another web.
  • It has a friendly and modern graphic interface.
  • It is compatible with all operating systems.
EDUARDO SANDOVAL | TrustRadius Reviewer

Cons

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Zimbra

  • The password change is not activated when you access by IMAP, Pop3 or Exchange sync. You have to know that the password change is required and you must go to the website to do so.
  • The management of mail rules should have more checking options.
  • There should be more applications compatible with Zimbra, the ones that appear in the Zimlets.
Eliz Marvic Melicio Carvajal | TrustRadius Reviewer

Usability

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 7.3
Based on 1 answer
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Zimbra

No score
No answers yet
No answers on this topic

Support Rating

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.2
Based on 11 answers
It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.
Anonymous | TrustRadius Reviewer

Zimbra

Zimbra 10.0
Based on 2 answers
It just works very well, solid solution for the deployment of communication, mail and messaging services that are agile and simple to use.
Diego Gamez | TrustRadius Reviewer

Implementation Rating

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Zimbra

Zimbra 8.0
Based on 1 answer
Overall, we were satisfied with the implementation. We perhaps should have spent more time consulting with Zimbra or others regarding best practices but as we got to know the system better we were able to make changes relatively easily after the fact.
Paul Chauvet | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud UCaaS

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
Anonymous | TrustRadius Reviewer

Zimbra

We selected Zimbra because it has a lower cost in the market, offers more development features for its open source, has a very easy to use interface and adjusts to the needs of the company.
Alexander Palma Ibarra | TrustRadius Reviewer

Return on Investment

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Zimbra

  • Since all of our ROI studies and strategies are performed at the corporate level, I'm really not sure what positive or negative impacts Zimbra has had on our overall business objectives. I can say that at least one positive impact it has on my business objectives, in the medical record department, is the ability to be as paperless as possible.
Sam Massanopoli, RHIT Superstar | TrustRadius Reviewer

Pricing Details

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zimbra

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avaya OneCloud UCaaS
8.1
Zimbra
9.9

Usability

Avaya OneCloud UCaaS
7.3
Zimbra

Support Rating

Avaya OneCloud UCaaS
8.2
Zimbra
10.0

Implementation Rating

Avaya OneCloud UCaaS
Zimbra
8.0

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