Avaya UCaaS vs. Call Center Studio
Avaya UCaaS vs. Call Center Studio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya UCaaS | N/A | Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform. | $19.99 per month per user | |
Call Center Studio | N/A | Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed… | N/A |
Avaya UCaaS | Call Center Studio | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Avaya UCaaS | Call Center Studio | |
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Top Cons |
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Performance & Compatibility of Online Events Software |
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Screen Sharing |
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Online Meetings / Events |
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Online Events Collaboration |
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Online Events Security |
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Cloud PBX |
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Call Management |
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Mobile apps |
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Unified Communications Platform and Collaboration |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya UCaaS | Call Center Studio | |
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Small Businesses | Nextiva Business Phone Service Score 9.1 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Nextiva Business Phone Service Score 9.1 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya UCaaS | Call Center Studio | |
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Likelihood to Recommend | 8.4 (97 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 8.5 (5 ratings) | - (0 ratings) |
Usability | 6.6 (5 ratings) | - (0 ratings) |
Availability | 8.7 (4 ratings) | - (0 ratings) |
Performance | 6.2 (4 ratings) | - (0 ratings) |
Support Rating | 7.4 (80 ratings) | - (0 ratings) |
In-Person Training | 6.8 (2 ratings) | - (0 ratings) |
Online Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.0 (4 ratings) | - (0 ratings) |
Configurability | 5.5 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.5 (2 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 5.9 (2 ratings) | - (0 ratings) |
Professional Services | 10.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.2 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.7 (2 ratings) | - (0 ratings) |
Avaya UCaaS | Call Center Studio | |
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Likelihood to Recommend | Avaya | Call Center Studio |
Pros | Avaya | Call Center Studio |
Cons | Avaya | Call Center Studio |
Likelihood to Renew | Avaya | Call Center Studio No answers on this topic |
Usability | Avaya | Call Center Studio No answers on this topic |
Reliability and Availability | Avaya | Call Center Studio No answers on this topic |
Performance | Avaya | Call Center Studio No answers on this topic |
Support Rating | Avaya | Call Center Studio No answers on this topic |
In-Person Training | Avaya | Call Center Studio No answers on this topic |
Online Training | Avaya | Call Center Studio No answers on this topic |
Implementation Rating | Avaya | Call Center Studio No answers on this topic |
Alternatives Considered | Avaya | Call Center Studio |
Scalability | Avaya | Call Center Studio No answers on this topic |
Return on Investment | Avaya | Call Center Studio |
ScreenShots | Call Center Studio Screenshots |