What users are saying about
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Top Rated
100 Ratings
Top Rated
71 Ratings

Avaya

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Top Rated
100 Ratings
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Score 8 out of 101
Top Rated
71 Ratings
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Score 7.4 out of 101

Likelihood to Recommend

Avaya

Sometimes phone calls got disconnected but you have the advantage with this app that it always shows the phone number the customer is calling from so you have a call history, and in that way, you can call the customer back to have a great resolution. At the end of the day, it's very useful and has great customer service.
Hammad Bin Idrees profile photo

Tenfold

I would recommend Tenfold to any company with CRM or account management software. Being able to manage future appointments and to document it all in one step will increase efficiency.
Linda Brann profile photo

Feature Rating Comparison

Contact Center Software

Avaya
8.7
Tenfold
Agent dashboard
Avaya
8.7
Tenfold
Validate callers
Avaya
8.7
Tenfold
Outbound response
Avaya
8.7
Tenfold
Call forwarding
Avaya
9.4
Tenfold
Click-to-call (CTC)
Avaya
9.2
Tenfold
Warm transfer
Avaya
8.7
Tenfold
Predictive dialing
Avaya
8.0
Tenfold
Interactive voice response
Avaya
8.2
Tenfold
REST APIs
Avaya
8.5
Tenfold
Call scripts
Avaya
8.7
Tenfold
Call tracking
Avaya
9.1
Tenfold
Multichannel integration
Avaya
8.8
Tenfold
CRM software integration
Avaya
8.4
Tenfold

Workforce Optimization (WFO)

Avaya
8.9
Tenfold
Inbound call routing
Avaya
9.2
Tenfold
Omnichannel inbound routing
Avaya
9.1
Tenfold
Recording
Avaya
9.0
Tenfold
Quality management
Avaya
9.0
Tenfold
Call analytics
Avaya
8.7
Tenfold
Historical reporting
Avaya
8.9
Tenfold
Live reporting
Avaya
8.7
Tenfold
Customer surveys
Avaya
8.5
Tenfold
Customer interaction analytics
Avaya
8.8
Tenfold

Pros

Avaya

  • What I like the most was it's very easy to understand.
  • Displays the phone number of the customer calling in on the screen.
  • It is very efficient at call centers since you can hear clearly without any interruptions or any static on the line.
  • It is definitely an indispensable tool if you want to have a communicative contact without failures.
  • The Avaya system is the best in the industry and there are many options available to meet your needs. The system is extremely easy to use and is used in various industries.
Hammad Bin Idrees profile photo

Tenfold

  • Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
  • Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
  • The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
Linda Brann profile photo

Cons

Avaya

  • My least favorite thing about the software would have to be the setting when the phone is placed on hold. There is no distinct ring to separate a line on hold vs a normal incoming phone call.
  • The phone will continue to ring until it has been picked u. I think it would be most beneficial to have it ring a couple times every minute to remind you the line is on hold.
Hammad Bin Idrees profile photo

Tenfold

  • No cons. Customer service is great
  • Rarely goes down
Rick Giddings profile photo

Likelihood to Renew

Avaya

Avaya 8.9
Based on 12 answers
Oddly enough I have been impressed with the IP Office platform so much that I have integrated one into my home. My wife was not happy with it initially but once she started using it she was very happy with the results. It helped that I programmed it to work just like a home phone but with features and options that I can utilize remotely. I would be more than happy to put an AVAYA IP Office against any other phone system on the market, and let you be the judge.
Richard Heller profile photo

Tenfold

No score
No answers yet
No answers on this topic

Usability

Avaya

Avaya 8.2
Based on 5 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Michelle VanderBand profile photo

Tenfold

No score
No answers yet
No answers on this topic

Support

Avaya

Avaya 9.0
Based on 1 answer
The tech support that I have received has been outstanding. My only complaint is at times the support is hard to understand due to offshore technicians.
No photo available

Tenfold

No score
No answers yet
No answers on this topic

Alternatives Considered

Avaya

We like Avaya better
Hammad Bin Idrees profile photo

Tenfold

I haven't used any other programs outside of Tenfold and to be quite honest - why would I go somewhere else. The service that Tenfold has offered has been flawless
No photo available

Return on Investment

Avaya

  • Queue management is very beneficial in Avaya to route customer calls according to their profile i.e. high revenue generator.
  • You can prioritize which customer calls should be answered first i.e. customer tagging.
Hammad Bin Idrees profile photo

Tenfold

  • Increase productivity
  • Increased sales
  • Increased quality of customer service
Michael Diaz-Suarez profile photo

Pricing Details

Avaya

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Tenfold

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details

Add comparison