Avaya IP Office vs. Unify Office by RingCentral, from Atos

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya IP Office
Score 7.5 out of 10
N/A
Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.
$82
per user/per month
Unify Office by RingCentral, from Atos
Score 6.9 out of 10
N/A
Unify Office is a cloud team collaboration and communications service delivered by Atos Unify in partnership with RingCentral, a market leader in UCaaS.
$16.99
per user per month
Pricing
Avaya IP OfficeUnify Office by RingCentral, from Atos
Editions & Modules
Voice
$82
per user/per month
Digital
$129
per user/per month
Standard
€16.99
per user per month
Premium
€22.99
per user per month
Ultimate
€33.99
per user per month
Offerings
Pricing Offerings
Avaya IP OfficeUnify Office by RingCentral, from Atos
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Avaya IP OfficeUnify Office by RingCentral, from Atos
Top Pros
Top Cons
Features
Avaya IP OfficeUnify Office by RingCentral, from Atos
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya IP Office
6.5
9 Ratings
22% below category average
Unify Office by RingCentral, from Atos
-
Ratings
High quality audio6.59 Ratings00 Ratings
High quality video6.57 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya IP Office
7.1
5 Ratings
12% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Desktop sharing7.15 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya IP Office
6.7
6 Ratings
17% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Calendar integration5.85 Ratings00 Ratings
Meeting initiation6.75 Ratings00 Ratings
Record meetings / events7.63 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya IP Office
5.8
3 Ratings
28% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Live chat5.83 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya IP Office
6.1
6 Ratings
21% below category average
Unify Office by RingCentral, from Atos
-
Ratings
User authentication5.96 Ratings00 Ratings
Participant roles & permissions6.25 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya IP Office
6.6
8 Ratings
21% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Hosted PBX6.25 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)6.58 Ratings00 Ratings
Directory of employee names7.08 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya IP Office
6.4
9 Ratings
25% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Answering rules7.99 Ratings00 Ratings
Call recording7.07 Ratings00 Ratings
Call park8.19 Ratings00 Ratings
Call screening6.58 Ratings00 Ratings
Message alerts6.48 Ratings00 Ratings
Business SMS/External Messaging5.94 Ratings00 Ratings
Online Fax4.33 Ratings00 Ratings
Voicemail Transcription5.24 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya IP Office
6.8
7 Ratings
23% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Mobile app for iOS6.87 Ratings00 Ratings
Mobile app for Android6.86 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya IP Office
6.5
6 Ratings
14% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Centralized communications management7.35 Ratings00 Ratings
Team messaging6.64 Ratings00 Ratings
Team document sharing5.74 Ratings00 Ratings
Call and meeting analytics6.45 Ratings00 Ratings
Best Alternatives
Avaya IP OfficeUnify Office by RingCentral, from Atos
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya IP OfficeUnify Office by RingCentral, from Atos
Likelihood to Recommend
8.0
(12 ratings)
10.0
(1 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Avaya IP OfficeUnify Office by RingCentral, from Atos
Likelihood to Recommend
Avaya
So I haven't had one where it's not appropriate at all unless somebody was going pure cloud. Obviously, this is not a cloud product, but from an on-premise solution like the IP office is, we've sold it to companies that have five users and we've sold it to customers that have thousands of users. So it's very expandable, adjustable to be it's hybrid, so it's IP and digital mix capabilities. So that's a strong suit.
Read full review
Atos
If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
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Pros
Avaya
  • Centralization is key. If you want to have all of your facilities on one phone system, to help mitigate telecom costs this is the system for you. You purchase the necessary licensing (one time purchase) and the licenses stay with you as long as you stay on that platform!
  • Flexibility is fantastic. Whether you want to use the IP Office as a key system, or replace your existing partner system, or run as a PBX. This system will do it all, I was very impressed with the compatibility of the IP Office with legacy equipment. Have a Partner system? Not a problem. Have a Definity system? Not a problem!
  • Broad based technology. You can utilize CO trunks (POTS lines), ISDN/PRI, T1, SIP, etc.... What ever your carrier hands off to you the IP Office can integrate with. No need to work with a third party vendor to get your interface up and running. AVAYA is a one stop shop, and if you have an existing warranty, just upgrade your IPOSS information on the system and your new hardware is covered.
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Atos
  • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
  • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
  • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
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Cons
Avaya
  • Rush for updates. At times an updated will fix one problem, and inadvertently create another. However with due diligence from your business partner (Tektivity) patches are tested before being rolled out in production environments.
  • Part itemization. If you purchase a new system, the power cord does not come with the unit, that is a separate part. Very minor in the grand scheme of things but as a reseller and a customer still somewhat annoying.
  • Large convoluted organization. As a user trying to navigate the AVAYA website, and track down information can be daunting. Even calling support can be challenging, you never know if your call will be routed to India, Brazil, or Denver. That is why the relationship with Tektivity is so important. You can leverage your business partner to get the answers you need so you can spend your time tackling issues that need your attention.
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Atos
  • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
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Likelihood to Renew
Avaya
Oddly enough I have been impressed with the IP Office platform so much that I have integrated one into my home. My wife was not happy with it initially but once she started using it she was very happy with the results. It helped that I programmed it to work just like a home phone but with features and options that I can utilize remotely. I would be more than happy to put an AVAYA IP Office against any other phone system on the market, and let you be the judge.
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Atos
No answers on this topic
Alternatives Considered
Avaya
Much better feature set with Avaya IP Office, and I really feel you're getting feature-rich telephony for a well priced switch. The system is very adaptable and a much better fit than legacy key systems and cloud-based UCaaS solutions competing in the same market.
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Atos
Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
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Return on Investment
Avaya
  • When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
  • CAPEX vs OPEX
  • Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.
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Atos
  • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
  • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
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ScreenShots

Unify Office by RingCentral, from Atos Screenshots

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