What users are saying about

Avaza vs Hiver

Avaza
20 Ratings
Hiver
9 Ratings

Avaza

20 Ratings
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Score 8.9 out of 100

Based on 20 reviews and ratings

Hiver

9 Ratings
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Score 9.5 out of 100

Based on 9 reviews and ratings

Feature Set Ratings

    Project Management

    8.8

    Avaza

    88%

    Hiver

    Feature Set Not Supported
    N/A
    Avaza ranks higher in 10/10 features
    Avaza ranks higher in 10/10 features

    Task Management

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Resource Management

    8.8
    88%
    5 Ratings
    N/A
    0 Ratings

    Gantt Charts

    8.2
    82%
    4 Ratings
    N/A
    0 Ratings

    Scheduling

    8.8
    88%
    6 Ratings
    N/A
    0 Ratings

    Team Collaboration

    10.0
    100%
    7 Ratings
    N/A
    0 Ratings

    Document Management

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Email integration

    9.1
    91%
    3 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.8
    78%
    5 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    8.6

    Avaza

    86%

    Hiver

    Feature Set Not Supported
    N/A
    Avaza ranks higher in 4/4 features
    Avaza ranks higher in 4/4 features

    Quotes/estimates

    7.3
    73%
    4 Ratings
    N/A
    0 Ratings

    Invoicing

    9.1
    91%
    4 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    9.1
    91%
    4 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Incident and problem management

    Avaza

    Feature Set Not Supported
    N/A
    9.0

    Hiver

    90%
    Hiver ranks higher in 3/3 features
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Ticket response

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-Channel Help

    Avaza

    Feature Set Not Supported
    N/A
    9.0

    Hiver

    90%
    Hiver ranks higher in 1/1 features
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Attribute Ratings

    • Hiver is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Avaza

    90%
    7 Ratings
    10.0

    Hiver

    100%
    2 Ratings

    Likelihood to Renew

    10.0

    Avaza

    100%
    1 Rating

    Hiver

    N/A
    0 Ratings

    Usability

    9.0

    Avaza

    90%
    1 Rating

    Hiver

    N/A
    0 Ratings

    Support Rating

    10.0

    Avaza

    100%
    2 Ratings

    Hiver

    N/A
    0 Ratings

    Likelihood to Recommend

    Avaza

    We are a pretty unique business because we deal with bookkeeping, marketing, and HR and across all 3 departments, we have been able to successfully use the tool. Other software we have tried usually caters to one industry at a time.

    Read full review

    Veronica M Duckett | TrustRadius Reviewer
    Veronica M Duckett
    View all 7 answers on this topic

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Pros

    Avaza

    • It switches between Kanban view, List view, and Gantt charts which fits varying preferences!
    • It helps us work smart by creating dependencies and linking tasks to calendars
    • It has a clean, intuitive dashboard that's very easy to navigate

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

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    Megan Shorter | TrustRadius Reviewer
    Megan Shorter
    View all 2 answers on this topic

    Cons

    Avaza

    • The interface and taxonomy could use an update, sometimes it's hard to figure out where things logically are or should be.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Pricing Details

    Avaza

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0 Unlimited Project Collaborators, 1 Admin, 1 Timesheet/ Expense User, 1 Resource Scheduling User

    Avaza Editions & Modules

    Edition
    Free Plan$01
    Startup Plan$11.952
    Basic Plan$23.953
    Business Plan$47.954
    1. Unlimited Project Collaborators, 1 Admin, 1 Timesheet/ Expense User, 1 Resource Scheduling User
    2. Unlimited Project Collaborators, 1 Admin, 2 Timesheet/ Expense Users, 1 Resource Scheduling User
    3. Unlimited Project Collaborators, 2 Admins, 5 Timesheet/ Expense Users, 1 Resource Scheduling User
    4. Unlimited Project Collaborators, 5 Admins, 5 Timesheet/ Expense Users, 1 Resource Scheduling User
    Additional Pricing Details
    —

    Hiver

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14 /user/month

    Hiver Editions & Modules

    Edition
    PLUS PLAN$14.001
    PREMIUM PLAN$22.001
    ENTERPRISE PLAN$34.001
    1. /user/month
    Additional Pricing Details
    —

    Likelihood to Renew

    Avaza

    Avaza 10.0
    Based on 1 answer
    Because it has been amazing and easy to work with.

    Read full review

    Veronica M Duckett | TrustRadius Reviewer
    Veronica M Duckett
    View all 1 answers on this topic

    Hiver

    No score
    No answers yet
    No answers on this topic

    Usability

    Avaza

    Avaza 9.0
    Based on 1 answer
    Avaza is very easy to use, but the mobile app needs work.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Hiver

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Avaza

    Avaza 10.0
    Based on 2 answers
    They are always available and open to doing a call or a shared screen to walk through the issues.

    Read full review

    Veronica M Duckett | TrustRadius Reviewer
    Veronica M Duckett
    View all 2 answers on this topic

    Hiver

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Avaza

    Avaza is the only solution that ties all of our needs together in one platform at a reasonable price.

    Read full review

    Tristan Boyd | TrustRadius Reviewer
    Tristan Boyd
    View all 7 answers on this topic

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

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    Megan Shorter | TrustRadius Reviewer
    Megan Shorter
    View all 2 answers on this topic

    Return on Investment

    Avaza

    • Accountability has increased ever since Avaza has been introduced
    • Avaza has helped us to keep records of all our tasks
    • Avaza has helped us to bill our clients accurately

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Screenshots

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