Avaza vs. Hiver

We are a pretty unique business because we deal with bookkeeping, marketing, and HR and across all 3 departments, we have been able to successfully use the tool. Other software we have tried usually caters to one industry at a time.

Incentivized

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Incentivized

• It switches between Kanban view, List view, and Gantt charts which fits varying preferences!
• It helps us work smart by creating dependencies and linking tasks to calendars
• It has a clean, intuitive dashboard that's very easy to navigate

• It's easy to set up, and manage ongoing.
• The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
• It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

Incentivized

• The interface and taxonomy could use an update, sometimes it's hard to figure out where things logically are or should be.

Incentivized

• There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

Incentivized

Because it has been amazing and easy to work with.

Incentivized

Avaza is very easy to use, but the mobile app needs work.

Incentivized

Easy to use

They are always available and open to doing a call or a shared screen to walk through the issues.

Incentivized

Support is there, can be slow at times.

Avaza takes the easy of Asana and adds the invoicing and bookkeeping capabilities you need all in one place.

Incentivized

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

Incentivized

• Avaza has made it easier to see how long I spend on certain types of projects and where I could be spending more time.

Incentivized

• Hiver has increased the efficiency by which we address emailed questions and concerns.
• Hiver increases transparency between team members.
• Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

Incentivized