Avaza vs. Hiver

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaza
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
Avaza is a software suite targeted for all business sizes. It includes modules for project management and collaboration, resource scheduling, team chat, time tracking, expense management, quoting and invoicing. Depending on their business needs, companies can use as many, or as few, of the modules as they need. According to the vendor, Avaza also offers powerful reports so users can run a better business. The project management module is designed with both list view and Kanban style…
$0
Unlimited Project Collaborators, 1 Admin, 1 Timesheet/ Expense User, 1 Resource Scheduling User
Hiver
Score 8.5 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Pricing
AvazaHiver
Editions & Modules
Free Plan
$0
Unlimited Project Collaborators, 1 Admin, 1 Timesheet/ Expense User, 1 Resource Scheduling User
Startup Plan
$11.95
Unlimited Project Collaborators, 1 Admin, 2 Timesheet/ Expense Users, 1 Resource Scheduling User
Basic Plan
$23.95
Unlimited Project Collaborators, 2 Admins, 5 Timesheet/ Expense Users, 1 Resource Scheduling User
Business Plan
$47.95
Unlimited Project Collaborators, 5 Admins, 5 Timesheet/ Expense Users, 1 Resource Scheduling User
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
Offerings
Pricing Offerings
AvazaHiver
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
AvazaHiver
Project Management
Comparison of Project Management features of Product A and Product B
Avaza
8.0
7 Ratings
7% above category average
Hiver
-
Ratings
Task Management10.07 Ratings00 Ratings
Resource Management7.05 Ratings00 Ratings
Gantt Charts7.04 Ratings00 Ratings
Scheduling8.06 Ratings00 Ratings
Team Collaboration10.07 Ratings00 Ratings
Support for Agile Methodology7.01 Ratings00 Ratings
Support for Waterfall Methodology7.01 Ratings00 Ratings
Document Management9.01 Ratings00 Ratings
Email integration8.03 Ratings00 Ratings
Mobile Access8.05 Ratings00 Ratings
Timesheet Tracking7.07 Ratings00 Ratings
Budget and Expense Management8.05 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Avaza
10.0
4 Ratings
30% above category average
Hiver
-
Ratings
Quotes/estimates10.04 Ratings00 Ratings
Invoicing10.04 Ratings00 Ratings
Project & financial reporting10.04 Ratings00 Ratings
Integration with accounting software10.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Avaza
-
Ratings
Hiver
1.7
3 Ratings
129% below category average
Organize and prioritize service tickets00 Ratings1.03 Ratings
Ticket creation and submission00 Ratings2.03 Ratings
Ticket response00 Ratings2.03 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Avaza
-
Ratings
Hiver
3.0
3 Ratings
87% below category average
Email support00 Ratings3.03 Ratings
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AvazaHiver
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User Ratings
AvazaHiver
Likelihood to Recommend
10.0
(7 ratings)
1.0
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
3.0
(1 ratings)
Support Rating
10.0
(1 ratings)
4.0
(1 ratings)
User Testimonials
AvazaHiver
Likelihood to Recommend
Avaza Limited
We are a pretty unique business because we deal with bookkeeping, marketing, and HR and across all 3 departments, we have been able to successfully use the tool. Other software we have tried usually caters to one industry at a time.
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Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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Pros
Avaza Limited
  • It switches between Kanban view, List view, and Gantt charts which fits varying preferences!
  • It helps us work smart by creating dependencies and linking tasks to calendars
  • It has a clean, intuitive dashboard that's very easy to navigate
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Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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Cons
Avaza Limited
  • The interface and taxonomy could use an update, sometimes it's hard to figure out where things logically are or should be.
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Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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Likelihood to Renew
Avaza Limited
Because it has been amazing and easy to work with.
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Hiver
No answers on this topic
Usability
Avaza Limited
Avaza is very easy to use, but the mobile app needs work.
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Hiver
Easy to use
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Support Rating
Avaza Limited
They are always available and open to doing a call or a shared screen to walk through the issues.
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Hiver
Support is there, can be slow at times.
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Alternatives Considered
Avaza Limited
Avaza takes the easy of Asana and adds the invoicing and bookkeeping capabilities you need all in one place.
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Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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Return on Investment
Avaza Limited
  • Avaza has made it easier to see how long I spend on certain types of projects and where I could be spending more time.
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Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Read full review
ScreenShots

Avaza Screenshots

Screenshot of All-in-One Project Management SoftwareScreenshot of Visual Project Resource Scheduling for TeamsScreenshot of Time & Expense TrackingScreenshot of Team ChatScreenshot of Time TrackingScreenshot of Expense Management

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature