What users are saying about
10 Ratings
4 Ratings
10 Ratings
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Score 9.7 out of 100
4 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Avaza

We are a pretty unique business because we deal with bookkeeping, marketing, and HR and across all 3 departments, we have been able to successfully use the tool. Other software we have tried usually caters to one industry at a time.
Veronica M Duckett | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Avaza
8.8
Hiver
Task Management
Avaza
10.0
Hiver
Resource Management
Avaza
8.2
Hiver
Gantt Charts
Avaza
8.0
Hiver
Scheduling
Avaza
9.5
Hiver
Team Collaboration
Avaza
8.0
Hiver
Email integration
Avaza
9.9
Hiver
Mobile Access
Avaza
6.1
Hiver
Timesheet Tracking
Avaza
10.0
Hiver
Budget and Expense Management
Avaza
9.9
Hiver

Professional Services Automation

Avaza
8.8
Hiver
Quotes/estimates
Avaza
8.8
Hiver
Invoicing
Avaza
8.9
Hiver
Project & financial reporting
Avaza
8.9
Hiver

Incident and problem management

Avaza
Hiver
8.9
Organize and prioritize service tickets
Avaza
Hiver
8.4
Ticket creation and submission
Avaza
Hiver
9.1
Ticket response
Avaza
Hiver
9.1

Multi-Channel Help

Avaza
Hiver
9.1
Email support
Avaza
Hiver
9.1

Pros

Avaza

  • Avaza is great for project management. I use it to organize client roadmaps by task and deadline. You can also easily time yourself for specific tasks.
Anonymous | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

Avaza

  • More introduction to the features provided
  • More detail on how to work with the day/week functions for time logging
Anonymous | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avaza

Avaza 10.0
Based on 1 answer
Because it has been amazing and easy to work with.
Veronica M Duckett | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Usability

Avaza

Avaza 9.0
Based on 1 answer
Avaza is very easy to use, but the mobile app needs work.
Anonymous | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Support Rating

Avaza

Avaza 10.0
Based on 2 answers
They are always available and open to doing a call or a shared screen to walk through the issues.
Veronica M Duckett | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Alternatives Considered

Avaza

Avaza's time tracking capabilities are much more detailed than Upwork's. Upwork focuses on simplicity, using a simple on/off button and a spot for taking notes about each project, but Avaza gives you more to work with, allowing you to add detailed notes and specify tasks.
Anonymous | TrustRadius Reviewer

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

Avaza

  • Avaza helps keep us organized, and helps us provide accurate estimates for existing and prospective clients.
Anonymous | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Avaza

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Avaza Editions & Modules

Edition
Free Plan$01
Startup Plan$9.952
Basic Plan$19.953
Business Plan$39.954
  1. Unlimited Project Collaborators, 1 Admin, 1 Timesheet/ Expense User, 1 Resource Scheduling User
  2. Unlimited Project Collaborators, 1 Admin, 2 Timesheet/ Expense Users, 1 Resource Scheduling User
  3. Unlimited Project Collaborators, 2 Admins, 5 Timesheet/ Expense Users, 1 Resource Scheduling User
  4. Unlimited Project Collaborators, 5 Admins, 5 Timesheet/ Expense Users, 1 Resource Scheduling User
Additional Pricing Details
Basic Integrations are available (via Zapier) for free, whereas Advanced Integrations with Quickbooks Online and Xero are available as an add-on (at $20 USD per month per integration) on paid plans.

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Rating Summary

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