What users are saying about
19 Ratings
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Top Rated
4695 Ratings
19 Ratings
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Score 7.6 out of 100

Zoom

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Top Rated
4695 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Attribute Ratings

  • Zoom is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

Aventri

80%
6 Ratings
8.6

Zoom

86%
713 Ratings

Likelihood to Renew

Aventri

N/A
0 Ratings
9.5

Zoom

95%
15 Ratings

Usability

Aventri

N/A
0 Ratings
8.8

Zoom

88%
37 Ratings

Availability

Aventri

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Performance

Aventri

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Support Rating

8.0

Aventri

80%
2 Ratings
8.5

Zoom

85%
51 Ratings

Implementation Rating

Aventri

N/A
0 Ratings
10.0

Zoom

100%
14 Ratings

Configurability

Aventri

N/A
0 Ratings
7.0

Zoom

70%
1 Rating

Contract Terms and Pricing Model

Aventri

N/A
0 Ratings
7.8

Zoom

78%
14 Ratings

Ease of integration

Aventri

N/A
0 Ratings
10.0

Zoom

100%
1 Rating

Product Scalability

Aventri

N/A
0 Ratings
10.0

Zoom

100%
1 Rating

Professional Services

Aventri

N/A
0 Ratings
9.1

Zoom

91%
8 Ratings

Vendor post-sale

Aventri

N/A
0 Ratings
10.0

Zoom

100%
1 Rating

Vendor pre-sale

Aventri

N/A
0 Ratings
10.0

Zoom

100%
1 Rating

Likelihood to Recommend

Aventri (formerly etouches)

eTouches seems to be well positioned to serve those needing event registration for small groups up to large conventions. Events with multiple sessions are very well organized and allows the planners to monitor registration and attendance with ease. One issue we have run into is the ability to give a discount to a specific registrant who signs up a group of individuals. We continue to work for a solution to this.
Read full review

Zoom

In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
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Pros

Aventri (formerly etouches)

  • Manages class size limits very well.
  • Provides information for hotel booking and transfers so that all this information is in one record.
  • Unlimited number of pages for the website is invaluable - we looked at other programs with only 4 pages for the website and that just isn't enough for our clients.
Read full review

Zoom

  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Read full review

Cons

Aventri (formerly etouches)

  • Registration on the backend was confusing
  • Sometimes the code would break and take a while to fix (adding images, extra text)
  • Not intuitive for users
Read full review

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Read full review

Pricing Details

Aventri

Starting Price

Editions & Modules

Aventri editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Zoom

    Starting Price

    $0

    Editions & Modules

    Zoom editions and modules pricing
    EditionModules
    BasicFree1
    Pro$149.902
    Business$199.903
    Business Plus$250.004
    EnterpriseCustom5
    Add-On - Zoom Whiteboard$24.906
    Add-On - Large Meetingsstarting at $6007
    Add-On - Cloud Storagestarting at $1208
    Add-On Zoom Translated Captions$59
    Add-On Audio Conferencingstarting at $120010
    Add-On Zoom Phone Power PackStarting at $30011
    Add-On - Conference Room Connector$49912
    Add-On - Zoom IQ for SalesContact Sales13
    Add-On - Quality of Service SubscriptionContact Sales14

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Aventri (formerly etouches)

    No answers on this topic

    Zoom

    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
    Read full review

    Usability

    Aventri (formerly etouches)

    No answers on this topic

    Zoom

    Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
    Read full review

    Reliability and Availability

    Aventri (formerly etouches)

    No answers on this topic

    Zoom

    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
    Read full review

    Performance

    Aventri (formerly etouches)

    No answers on this topic

    Zoom

    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
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    Support Rating

    Aventri (formerly etouches)

    I had a few issues while onsite (over the weekend). The support information given to me was incorrect and I had a hard time tracking down how to get assistance while onsite (on a weekend). When you are onsite, issues are usually heightened and need an immediate response, and I didn't get that.
    Read full review

    Zoom

    As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
    Read full review

    Implementation Rating

    Aventri (formerly etouches)

    No answers on this topic

    Zoom

    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
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    Alternatives Considered

    Aventri (formerly etouches)

    We loved CVENT and DoubleDutch, but it was much easier to have all the modules we needed in one platform, which happened to be Aventri.
    Read full review

    Zoom

    Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
    Read full review

    Contract Terms and Pricing Model

    Aventri (formerly etouches)

    No answers on this topic

    Zoom

    Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
    Read full review

    Scalability

    Aventri (formerly etouches)

    No answers on this topic

    Zoom

    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
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    Professional Services

    Aventri (formerly etouches)

    No answers on this topic

    Zoom

    The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
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    Return on Investment

    Aventri (formerly etouches)

    • Much more thorough reporting than previous provider.
    • The ability for long term goal creation based on the objectives evaluated post conference.
    Read full review

    Zoom

    • It enables me to send and receive messages from my team members during video calls, handling online presentations.
    • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
    • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
    Read full review

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