AvePoint Cloud Backup vs. Backupify

If backing up simple data use case scenarios such as basic web content, the product is ok. If the SharePoint site has complexities such as apps, customizations, metadata and content types, it will struggle to restore content correctly which is very painful to fix.

Incentivized

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

• backups
• admin site
• user management

Incentivized

• Restoration of files/emails.
• Searchable.
• Restore to another user.

Incentivized

• Support can be difficult to deal with
• Restoring data is not always consistent with original content
• User interface is not intuitive

Incentivized

• Improved UI.
• Improved Wizard to start initial sync.
• Improved search.

Incentivized

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

Incentivized

AvePoint Cloud Backup for Office 365 stacks up against Datto Backupify well. Although I feel that Datto's Backupify was a bit easier to configure and setup, and process backups. Probably because I have experience with it, but overall I do feel that it is easier to use than AvePoint.

Incentivized

The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

• Setup can be ok if scans complete correctly and it saves time
• Can be 100% secure if bring own storage and keys
• Usually can back up 4 times a day

Incentivized

• Inexpensive cost for the peace of mind.

Incentivized