What users are saying about
8 Ratings
11 Ratings
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Score 8.9 out of 100
8 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Prophet CRM, by Avidian

If you are managing a lot of accounts, this is a huge asset.
Anonymous | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Prophet CRM, by Avidian
7.7
Hiver
Customer data management / contact management
Prophet CRM, by Avidian
8.0
Hiver
Workflow management
Prophet CRM, by Avidian
8.0
Hiver
Territory management
Prophet CRM, by Avidian
7.0
Hiver
Opportunity management
Prophet CRM, by Avidian
7.0
Hiver
Integration with email client (e.g., Outlook or Gmail)
Prophet CRM, by Avidian
8.0
Hiver
Contract management
Prophet CRM, by Avidian
8.0
Hiver

CRM Reporting & Analytics

Prophet CRM, by Avidian
9.0
Hiver
Forecasting
Prophet CRM, by Avidian
9.0
Hiver
Pipeline visualization
Prophet CRM, by Avidian
9.0
Hiver
Customizable reports
Prophet CRM, by Avidian
9.0
Hiver

Incident and problem management

Prophet CRM, by Avidian
Hiver
9.0
Organize and prioritize service tickets
Prophet CRM, by Avidian
Hiver
8.9
Ticket creation and submission
Prophet CRM, by Avidian
Hiver
9.0
Ticket response
Prophet CRM, by Avidian
Hiver
9.0

Multi-Channel Help

Prophet CRM, by Avidian
Hiver
9.0
Email support
Prophet CRM, by Avidian
Hiver
9.0

Pros

Prophet CRM, by Avidian

  • Integration into Microsoft programs.
  • Simplicity of use
Anonymous | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

Prophet CRM, by Avidian

  • Making it a simpler to add new opportunities.
Anonymous | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Usability

Prophet CRM, by Avidian

Prophet CRM, by Avidian 10.0
Based on 1 answer
It is very easy to use.
Anonymous | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Support Rating

Prophet CRM, by Avidian

Prophet CRM, by Avidian 10.0
Based on 1 answer
When there is a problem, they quickly resolve the issue.
Anonymous | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Alternatives Considered

Prophet CRM, by Avidian

No answers on this topic

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

Prophet CRM, by Avidian

No answers on this topic

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Prophet CRM, by Avidian

Pricing Details

Prophet CRM, by Avidian

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$108 per year per user

Prophet CRM, by Avidian Editions & Modules

Edition
Prophet Core$1081
Contact Manager$3001
Sales CRM$6601
Enterprise$9001
  1. per year per user
Additional Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$14 /user/month

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Prophet CRM, by Avidian
10.0
Hiver
10.0

Usability

Prophet CRM, by Avidian
10.0
Hiver

Support Rating

Prophet CRM, by Avidian
10.0
Hiver

Add comparison