Hiver vs. Prophet CRM, by Avidian

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hiver
Score 8.2 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Prophet CRM, by Avidian
Score 9.4 out of 10
N/A
Avidian is a complete customer relationship management (CRM) built into Microsoft Outlook.
$108
per year per user
Pricing
HiverProphet CRM, by Avidian
Editions & Modules
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
Prophet Core
$108
per year per user
Contact Manager
$300
per year per user
Sales CRM
$660
per year per user
Enterprise
$900
per year per user
Offerings
Pricing Offerings
HiverProphet CRM, by Avidian
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
HiverProphet CRM, by Avidian
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
HiverProphet CRM, by Avidian
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Hiver
1.7
3 Ratings
129% below category average
Prophet CRM, by Avidian
-
Ratings
Organize and prioritize service tickets1.03 Ratings00 Ratings
Ticket creation and submission2.03 Ratings00 Ratings
Ticket response2.03 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Hiver
3.0
3 Ratings
88% below category average
Prophet CRM, by Avidian
-
Ratings
Email support3.03 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Hiver
-
Ratings
Prophet CRM, by Avidian
7.7
1 Ratings
0% above category average
Customer data management / contact management00 Ratings8.01 Ratings
Workflow management00 Ratings8.01 Ratings
Territory management00 Ratings7.01 Ratings
Opportunity management00 Ratings7.01 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.01 Ratings
Contract management00 Ratings8.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Hiver
-
Ratings
Prophet CRM, by Avidian
9.0
1 Ratings
17% above category average
Forecasting00 Ratings9.01 Ratings
Pipeline visualization00 Ratings9.01 Ratings
Customizable reports00 Ratings9.01 Ratings
Best Alternatives
HiverProphet CRM, by Avidian
Small Businesses
Agiloft Flexible Service Desk Suite
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Score 9.0 out of 10
Salesmate
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Score 9.8 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HiverProphet CRM, by Avidian
Likelihood to Recommend
1.0
(3 ratings)
10.0
(1 ratings)
Usability
3.0
(1 ratings)
10.0
(1 ratings)
Support Rating
4.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
HiverProphet CRM, by Avidian
Likelihood to Recommend
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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Avidian Technologies, Inc.
If you are managing a lot of accounts, this is a huge asset.
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Pros
Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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Avidian Technologies, Inc.
  • Integration into Microsoft programs.
  • Simplicity of use
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Cons
Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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Avidian Technologies, Inc.
  • Making it a simpler to add new opportunities.
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Usability
Hiver
Easy to use
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Avidian Technologies, Inc.
It is very easy to use.
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Support Rating
Hiver
Support is there, can be slow at times.
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Avidian Technologies, Inc.
When there is a problem, they quickly resolve the issue.
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Alternatives Considered
Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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Avidian Technologies, Inc.
No answers on this topic
Return on Investment
Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
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Avidian Technologies, Inc.
No answers on this topic
ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature