What users are saying about
11 Ratings
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Score 8.9 out of 100
21 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Prophet CRM, by Avidian

If you are managing a lot of accounts, this is a huge asset.
Anonymous | TrustRadius Reviewer

ServiceTitan

LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
Joyce Engelsen | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Prophet CRM, by Avidian
7.7
ServiceTitan
Customer data management / contact management
Prophet CRM, by Avidian
8.0
ServiceTitan
Workflow management
Prophet CRM, by Avidian
8.0
ServiceTitan
Territory management
Prophet CRM, by Avidian
7.0
ServiceTitan
Opportunity management
Prophet CRM, by Avidian
7.0
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
Prophet CRM, by Avidian
8.0
ServiceTitan
Contract management
Prophet CRM, by Avidian
8.0
ServiceTitan

CRM Reporting & Analytics

Prophet CRM, by Avidian
9.0
ServiceTitan
Forecasting
Prophet CRM, by Avidian
9.0
ServiceTitan
Pipeline visualization
Prophet CRM, by Avidian
9.0
ServiceTitan
Customizable reports
Prophet CRM, by Avidian
9.0
ServiceTitan

Pros

Prophet CRM, by Avidian

  • Integration into Microsoft programs.
  • Simplicity of use
Anonymous | TrustRadius Reviewer

ServiceTitan

  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
John Chavez | TrustRadius Reviewer

Cons

Prophet CRM, by Avidian

  • Making it a simpler to add new opportunities.
Anonymous | TrustRadius Reviewer

ServiceTitan

  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
Courtney Van Delden | TrustRadius Reviewer

Usability

Prophet CRM, by Avidian

Prophet CRM, by Avidian 10.0
Based on 1 answer
It is very easy to use.
Anonymous | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Support Rating

Prophet CRM, by Avidian

Prophet CRM, by Avidian 10.0
Based on 1 answer
When there is a problem, they quickly resolve the issue.
Anonymous | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Alternatives Considered

Prophet CRM, by Avidian

No answers on this topic

ServiceTitan

No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
Anonymous | TrustRadius Reviewer

Return on Investment

Prophet CRM, by Avidian

No answers on this topic

ServiceTitan

  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
Evan Rasmussen | TrustRadius Reviewer

Screenshots

Pricing Details

Prophet CRM, by Avidian

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$108 per year per user

Prophet CRM, by Avidian Editions & Modules

Edition
Prophet Core$1081
Contact Manager$3001
Sales CRM$6601
Enterprise$9001
  1. per year per user
Additional Pricing Details

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Starting Price

$125 per technician/per month

ServiceTitan Editions & Modules

Edition
ServiceTitan$3981
ServiceTitan$1252
  1. per month
  2. per technician/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Prophet CRM, by Avidian
10.0
ServiceTitan
7.0

Usability

Prophet CRM, by Avidian
10.0
ServiceTitan

Support Rating

Prophet CRM, by Avidian
10.0
ServiceTitan

Add comparison