What users are saying about
32 Ratings
5 Ratings
32 Ratings
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Score 8.5 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

AvidXchange

AvidXchange is well suited for companies with multiple locations where approvals may be hard to get directly. A user can log on when they have time basically from anywhere to review, code and approve invoices. This would allow for processing of invoices centrally more efficiently then with appear invoices being moved from one place to another to be processed
Brian Murphy | TrustRadius Reviewer

Paddle

We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
Ben Lachman | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

AvidXchange
Paddle
8.7
Product catalog & listings
AvidXchange
Paddle
9.0
Product management
AvidXchange
Paddle
9.0
Branding
AvidXchange
Paddle
7.6
Mobile storefront
AvidXchange
Paddle
9.5
Product variations
AvidXchange
Paddle
9.0
Website integration
AvidXchange
Paddle
10.0
Visual customization
AvidXchange
Paddle
6.5
CMS
AvidXchange
Paddle
9.0

Online Shopping Cart

AvidXchange
Paddle
9.7
Abandoned cart recovery
AvidXchange
Paddle
9.5
Checkout user experience
AvidXchange
Paddle
10.0

Online Payment System

AvidXchange
Paddle
10.0
eCommerce security
AvidXchange
Paddle
10.0

eCommerce Marketing

AvidXchange
Paddle
8.5
Promotions & discounts
AvidXchange
Paddle
8.0
Personalized recommendations
AvidXchange
Paddle
9.0

eCommerce Business Management

AvidXchange
Paddle
9.0
Multi-site management
AvidXchange
Paddle
10.0
Order processing
AvidXchange
Paddle
10.0
Inventory management
AvidXchange
Paddle
8.0
Custom functionality
AvidXchange
Paddle
8.0

Pros

AvidXchange

  • Our contractors and vendors can submit invoices electronically through AvidBill, removing the tedious task of sorting and coding mail. This feature saves on time and administrative duties.
  • Communication is key, and being able to log a comment or question in AvidInvoice allows for clarification and expedited approval process.
  • Having multiple properties, having the Property Code and % Allocation features allow us to ensure the correct entity is charged it's portion of expenses. For example, we may have a service that is coded to all 32 properties. With AvidInvoice we are able to allocate each entity's pro rata share of the invoice.
Christina Honthy-Little | TrustRadius Reviewer

Paddle

  • macOS application licensing/trials
  • JavaScript-based purchase page for web
  • Webhooks
Andrew Liakh | TrustRadius Reviewer

Cons

AvidXchange

  • AvidPay needs some improvement to minimize the amount of time it takes to issue payment for invoices
  • The search features within AvidXchange on the advanced search screen sometimes do not function correctly (sorting by ascending / descending order doesn't work all of the time).
  • The log enhancement follow-up procedure could use some work.
Suzanne Crockett | TrustRadius Reviewer

Paddle

  • More detailed dashboard
  • Invoicing feature for accepting direct payments
  • It's better if they can offer lower transaction rates
Tarun Mangukiya | TrustRadius Reviewer

Likelihood to Renew

AvidXchange

AvidXchange 8.2
Based on 5 answers
At the moment we have a contract for another year, we are hoping there is improvement with the company to decide if we stay with them or change.
Anonymous | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Usability

AvidXchange

AvidXchange 8.2
Based on 1 answer
Except the one difficult/cumbersome point I made, it is a strong, solid, easy-to-use system.
Richard Maritt, CMCA, AMS | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Support Rating

AvidXchange

AvidXchange 8.2
Based on 4 answers
Except for occasional escalations needed to Level 2 support, they are efficient and quick with nearly all requests.
Richard Maritt, CMCA, AMS | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Alternatives Considered

AvidXchange

We are presently evaluating a move to Concur Invoice, not because of any real lack of functionality from AvidXchange, but simply because we have other business functions already on Concur Invoice. From what we have seen so far, the functionality is similar, though I believe Concur Invoice is more expensive.
Anonymous | TrustRadius Reviewer

Paddle

Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.
Ben Lachman | TrustRadius Reviewer

Return on Investment

AvidXchange

  • AvidXchange allows our office to be more productive on invoice approvals.
  • Overall, AvidXchange is saving us money. We do not have to courier invoices back and forth once signatures have been provided.
  • You can approve invoices from anywhere as long as you have internet access.
Lori Babaz | TrustRadius Reviewer

Paddle

  • Paddle takes only 5% of sales, in comparison to 30% as Apple does.
  • We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.
Andrew Liakh | TrustRadius Reviewer

Pricing Details

AvidXchange

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AvidXchange Editions & Modules

Edition
AvidXchange$5,0001
  1. per license
Additional Pricing Details

Paddle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paddle Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

AvidXchange
9.0
Paddle
9.3

Likelihood to Renew

AvidXchange
8.2
Paddle

Usability

AvidXchange
8.2
Paddle

Reliability and Availability

AvidXchange
9.0
Paddle

Performance

AvidXchange
8.0
Paddle

Support Rating

AvidXchange
8.2
Paddle

Implementation Rating

AvidXchange
7.3
Paddle

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