What users are saying about
33 Ratings
12 Ratings
33 Ratings
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Score 8.6 out of 100
12 Ratings
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Score 5.2 out of 100

Feature Set Ratings

    Online Storefront

    AvidXchange

    Feature Set Not Supported
    N/A
    3.2

    Paddle

    32%
    Paddle ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    3.5
    35%
    3 Ratings

    Product management

    N/A
    0 Ratings
    5.0
    50%
    4 Ratings

    Bulk product upload

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    Branding

    N/A
    0 Ratings
    3.0
    30%
    4 Ratings

    Mobile storefront

    N/A
    0 Ratings
    1.0
    10%
    4 Ratings

    Product variations

    N/A
    0 Ratings
    2.5
    25%
    4 Ratings

    Website integration

    N/A
    0 Ratings
    7.5
    75%
    5 Ratings

    Visual customization

    N/A
    0 Ratings
    4.5
    45%
    4 Ratings

    CMS

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Online Shopping Cart

    AvidXchange

    Feature Set Not Supported
    N/A
    4.8

    Paddle

    48%
    Paddle ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    4.5
    45%
    4 Ratings

    Checkout user experience

    N/A
    0 Ratings
    5.0
    50%
    5 Ratings

    Online Payment System

    AvidXchange

    Feature Set Not Supported
    N/A
    3.5

    Paddle

    35%
    Paddle ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    3.5
    35%
    4 Ratings

    eCommerce Marketing

    AvidXchange

    Feature Set Not Supported
    N/A
    5.3

    Paddle

    53%
    Paddle ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    4.0
    40%
    3 Ratings

    SEO

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    eCommerce Business Management

    AvidXchange

    Feature Set Not Supported
    N/A
    2.6

    Paddle

    26%
    Paddle ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    4.5
    45%
    3 Ratings

    Order processing

    N/A
    0 Ratings
    4.5
    45%
    5 Ratings

    Inventory management

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Shipping

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Custom functionality

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    Attribute Ratings

    • AvidXchange is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    AvidXchange

    90%
    18 Ratings
    2.0

    Paddle

    20%
    5 Ratings

    Likelihood to Renew

    8.2

    AvidXchange

    82%
    5 Ratings

    Paddle

    N/A
    0 Ratings

    Usability

    8.2

    AvidXchange

    82%
    1 Rating

    Paddle

    N/A
    0 Ratings

    Availability

    9.0

    AvidXchange

    90%
    2 Ratings

    Paddle

    N/A
    0 Ratings

    Performance

    8.0

    AvidXchange

    80%
    2 Ratings

    Paddle

    N/A
    0 Ratings

    Support Rating

    8.2

    AvidXchange

    82%
    4 Ratings

    Paddle

    N/A
    0 Ratings

    Implementation Rating

    7.3

    AvidXchange

    73%
    2 Ratings

    Paddle

    N/A
    0 Ratings

    Likelihood to Recommend

    AvidXchange

    AvidXchange is well suited for companies with multiple locations where approvals may be hard to get directly. A user can log on when they have time basically from anywhere to review, code and approve invoices. This would allow for processing of invoices centrally more efficiently then with appear invoices being moved from one place to another to be processed
    Read full review

    Paddle

    I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
    Read full review

    Pros

    AvidXchange

    • Our contractors and vendors can submit invoices electronically through AvidBill, removing the tedious task of sorting and coding mail. This feature saves on time and administrative duties.
    • Communication is key, and being able to log a comment or question in AvidInvoice allows for clarification and expedited approval process.
    • Having multiple properties, having the Property Code and % Allocation features allow us to ensure the correct entity is charged it's portion of expenses. For example, we may have a service that is coded to all 32 properties. With AvidInvoice we are able to allocate each entity's pro rata share of the invoice.
    Read full review

    Paddle

    • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
    • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
    • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
    • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
    Read full review

    Cons

    AvidXchange

    • AvidPay needs some improvement to minimize the amount of time it takes to issue payment for invoices
    • The search features within AvidXchange on the advanced search screen sometimes do not function correctly (sorting by ascending / descending order doesn't work all of the time).
    • The log enhancement follow-up procedure could use some work.
    Read full review

    Paddle

    • Paddle support can be better
    • Paddle documentation lacks some important information
    • Mac analytics is very basic and limited
    Read full review

    Pricing Details

    AvidXchange

    Starting Price

    $5,000 per license

    Editions & Modules

    AvidXchange editions and modules pricing
    EditionModules
    AvidXchange5,0001

    Footnotes

    1. per license

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Paddle

    Starting Price

    $0

    Editions & Modules

    Paddle editions and modules pricing
    EditionModules
    Customcustom pricing1

    Footnotes

    1. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    AvidXchange

    At the moment we have a contract for another year, we are hoping there is improvement with the company to decide if we stay with them or change.
    Read full review

    Paddle

    No answers on this topic

    Usability

    AvidXchange

    Except the one difficult/cumbersome point I made, it is a strong, solid, easy-to-use system.
    Read full review

    Paddle

    No answers on this topic

    Support Rating

    AvidXchange

    Except for occasional escalations needed to Level 2 support, they are efficient and quick with nearly all requests.
    Read full review

    Paddle

    No answers on this topic

    Alternatives Considered

    AvidXchange

    We are presently evaluating a move to Concur Invoice, not because of any real lack of functionality from AvidXchange, but simply because we have other business functions already on Concur Invoice. From what we have seen so far, the functionality is similar, though I believe Concur Invoice is more expensive.
    Read full review

    Paddle

    Paddle supports easy credit/debit card payments. It supports companies across the world. It has the best user experience for our users.
    Read full review

    Return on Investment

    AvidXchange

    • AvidXchange allows our office to be more productive on invoice approvals.
    • Overall, AvidXchange is saving us money. We do not have to courier invoices back and forth once signatures have been provided.
    • You can approve invoices from anywhere as long as you have internet access.
    Read full review

    Paddle

    • Positive on payment processing.
    • Ease of payment processing.
    Read full review

    Screenshots

    Add comparison