AvidXchange vs. Paddle

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AvidXchange
Score 8.7 out of 10
N/A
AvidXchange is an automated bill payment system.
$5,000
per license
Paddle
Score 5.8 out of 10
N/A
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.N/A
Pricing
AvidXchangePaddle
Editions & Modules
AvidXchange
5,000
per license
Custom
custom pricing
Offerings
Pricing Offerings
AvidXchangePaddle
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AvidXchangePaddle
Online Storefront
Comparison of Online Storefront features of Product A and Product B
AvidXchange
-
Ratings
Paddle
5.4
6 Ratings
35% below category average
Product catalog & listings00 Ratings6.94 Ratings
Product management00 Ratings7.25 Ratings
Bulk product upload00 Ratings5.63 Ratings
Branding00 Ratings6.65 Ratings
Mobile storefront00 Ratings5.65 Ratings
Product variations00 Ratings2.64 Ratings
Website integration00 Ratings8.36 Ratings
Visual customization00 Ratings4.84 Ratings
CMS00 Ratings1.03 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
AvidXchange
-
Ratings
Paddle
7.3
6 Ratings
4% below category average
Abandoned cart recovery00 Ratings7.45 Ratings
Checkout user experience00 Ratings7.16 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
AvidXchange
-
Ratings
Paddle
6.9
5 Ratings
19% below category average
eCommerce security00 Ratings6.95 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
AvidXchange
-
Ratings
Paddle
6.0
5 Ratings
22% below category average
Promotions & discounts00 Ratings8.95 Ratings
Personalized recommendations00 Ratings4.23 Ratings
SEO00 Ratings4.82 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
AvidXchange
-
Ratings
Paddle
5.3
6 Ratings
38% below category average
Multi-site management00 Ratings4.53 Ratings
Order processing00 Ratings7.56 Ratings
Inventory management00 Ratings6.14 Ratings
Shipping00 Ratings1.01 Ratings
Custom functionality00 Ratings7.33 Ratings
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AvidXchangePaddle
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Score 9.0 out of 10
Medium-sized Companies
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Score 9.7 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
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Webexpenses
Score 8.5 out of 10
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IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AvidXchangePaddle
Likelihood to Recommend
9.0
(18 ratings)
5.6
(6 ratings)
Likelihood to Renew
8.2
(5 ratings)
-
(0 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.2
(2 ratings)
-
(0 ratings)
Implementation Rating
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
AvidXchangePaddle
Likelihood to Recommend
AvidXchange
AvidXchange is well suited for companies with multiple locations where approvals may be hard to get directly. A user can log on when they have time basically from anywhere to review, code and approve invoices. This would allow for processing of invoices centrally more efficiently then with appear invoices being moved from one place to another to be processed
Read full review
Paddle
I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
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Pros
AvidXchange
  • Our contractors and vendors can submit invoices electronically through AvidBill, removing the tedious task of sorting and coding mail. This feature saves on time and administrative duties.
  • Communication is key, and being able to log a comment or question in AvidInvoice allows for clarification and expedited approval process.
  • Having multiple properties, having the Property Code and % Allocation features allow us to ensure the correct entity is charged it's portion of expenses. For example, we may have a service that is coded to all 32 properties. With AvidInvoice we are able to allocate each entity's pro rata share of the invoice.
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Paddle
  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
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Cons
AvidXchange
  • AvidPay needs some improvement to minimize the amount of time it takes to issue payment for invoices
  • The search features within AvidXchange on the advanced search screen sometimes do not function correctly (sorting by ascending / descending order doesn't work all of the time).
  • The log enhancement follow-up procedure could use some work.
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Paddle
  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.
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Likelihood to Renew
AvidXchange
At the moment we have a contract for another year, we are hoping there is improvement with the company to decide if we stay with them or change.
Read full review
Paddle
No answers on this topic
Usability
AvidXchange
Except the one difficult/cumbersome point I made, it is a strong, solid, easy-to-use system.
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Paddle
No answers on this topic
Support Rating
AvidXchange
Except for occasional escalations needed to Level 2 support, they are efficient and quick with nearly all requests.
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Paddle
No answers on this topic
Alternatives Considered
AvidXchange
We are presently evaluating a move to Concur Invoice, not because of any real lack of functionality from AvidXchange, but simply because we have other business functions already on Concur Invoice. From what we have seen so far, the functionality is similar, though I believe Concur Invoice is more expensive.
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Paddle
We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
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Return on Investment
AvidXchange
  • AvidXchange allows our office to be more productive on invoice approvals.
  • Overall, AvidXchange is saving us money. We do not have to courier invoices back and forth once signatures have been provided.
  • You can approve invoices from anywhere as long as you have internet access.
Read full review
Paddle
  • We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.
Read full review
ScreenShots

Paddle Screenshots

Screenshot of Padddle Payment Gateway