What users are saying about
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
258 Ratings
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Stripe

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
258 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Attribute Ratings

  • AvidXchange is rated higher in 1 area: Likelihood to Recommend
  • Stripe is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating

Likelihood to Recommend

9.0

AvidXchange

90%
18 Ratings
8.4

Stripe

84%
84 Ratings

Likelihood to Renew

8.2

AvidXchange

82%
5 Ratings
10.0

Stripe

100%
2 Ratings

Usability

8.2

AvidXchange

82%
1 Rating
10.0

Stripe

100%
2 Ratings

Availability

9.0

AvidXchange

90%
2 Ratings

Stripe

N/A
0 Ratings

Performance

8.0

AvidXchange

80%
2 Ratings

Stripe

N/A
0 Ratings

Support Rating

8.2

AvidXchange

82%
4 Ratings
9.7

Stripe

97%
30 Ratings

Implementation Rating

7.3

AvidXchange

73%
2 Ratings
10.0

Stripe

100%
1 Rating

Likelihood to Recommend

AvidXchange

AvidXchange is well suited for companies with multiple locations where approvals may be hard to get directly. A user can log on when they have time basically from anywhere to review, code and approve invoices. This would allow for processing of invoices centrally more efficiently then with appear invoices being moved from one place to another to be processed
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Stripe

Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
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Pros

AvidXchange

  • Our contractors and vendors can submit invoices electronically through AvidBill, removing the tedious task of sorting and coding mail. This feature saves on time and administrative duties.
  • Communication is key, and being able to log a comment or question in AvidInvoice allows for clarification and expedited approval process.
  • Having multiple properties, having the Property Code and % Allocation features allow us to ensure the correct entity is charged it's portion of expenses. For example, we may have a service that is coded to all 32 properties. With AvidInvoice we are able to allocate each entity's pro rata share of the invoice.
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Stripe

  • They are reliable. I can count on everything going smoothly with transactions.
  • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
  • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
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Cons

AvidXchange

  • AvidPay needs some improvement to minimize the amount of time it takes to issue payment for invoices
  • The search features within AvidXchange on the advanced search screen sometimes do not function correctly (sorting by ascending / descending order doesn't work all of the time).
  • The log enhancement follow-up procedure could use some work.
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Stripe

  • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
  • The ability to be able to offer discounted rates at a smaller threshold would be nice.
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Pricing Details

AvidXchange

Starting Price

$5,000 per license

Editions & Modules

AvidXchange editions and modules pricing
EditionModules
AvidXchange5,0001

Footnotes

  1. per license

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Stripe

Starting Price

$0 per successful charge

Editions & Modules

Stripe editions and modules pricing
EditionModules
Integrated2.9% + 0.301
CustomizedContact sales team2
Radar0.053
Terminal2.7% + 0.054
Sigma0.025
Atlass5006
Issuing0.107
Premium Support1,8008

Footnotes

  1. per successful charge
  2. none
  3. per screened transaction
  4. per successful charge
  5. per charge
  6. one-time fee
  7. per virtual card
  8. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

AvidXchange

At the moment we have a contract for another year, we are hoping there is improvement with the company to decide if we stay with them or change.
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Stripe

Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
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Usability

AvidXchange

Except the one difficult/cumbersome point I made, it is a strong, solid, easy-to-use system.
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Stripe

Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
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Support Rating

AvidXchange

Except for occasional escalations needed to Level 2 support, they are efficient and quick with nearly all requests.
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Stripe

Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
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Implementation Rating

AvidXchange

No answers on this topic

Stripe

It took less than an hour to have everything setup and running
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Alternatives Considered

AvidXchange

We are presently evaluating a move to Concur Invoice, not because of any real lack of functionality from AvidXchange, but simply because we have other business functions already on Concur Invoice. From what we have seen so far, the functionality is similar, though I believe Concur Invoice is more expensive.
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Stripe

We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.
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Return on Investment

AvidXchange

  • AvidXchange allows our office to be more productive on invoice approvals.
  • Overall, AvidXchange is saving us money. We do not have to courier invoices back and forth once signatures have been provided.
  • You can approve invoices from anywhere as long as you have internet access.
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Stripe

  • It makes getting money from your clients really easy
  • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
  • It is very easy to integrate with online assets of the company
  • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
  • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
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