Avigilon Access Control Manager (ACM) vs. SailPoint Identity Security Cloud

There are simpler systems out there for card access. The simpler systems are not as granular. There a lot of card access pieces to ACM. ACM also requires a server so if you want a cloud based solution, this is not an option. It's best if you have staff or a local company to support the hardware and software.

Incentivized

We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.

Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.

For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.

• Integrate with burg systems
• Granular for time access
• Flexible with many types of badges

Incentivized

• Brings users access, profiles and accounts all into one place
• Manages the Life Cycle Management process across ALL identities, permanent and Temporary
• Secures and manages access to critical applications and resources across the group
• Enables Info. Security to customise, share and delegate authority across the group
• Single version of the truth across our technology platform

Incentivized

• How you set up integration with burg systems
• SSO
• Making door double taps easier to set up

Incentivized

• The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.

Incentivized

Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.

Incentivized

Support for Customizations is very limited.

Incentivized

Implementation was done correctly and all the requirements were met.

Incentivized

Some systems out there are not too granular. They also lacked integration with Google, which we need. With that being said ACM can sometimes make setup too complicated. Double-tap cards for instance take many steps to set up. In other systems it's a one-click setup. ACM is also compatible with Mercury boards. This is a big reason to choose ACM because the boards are not proprietary.

Incentivized

The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.

• card access can help to limit physical keys
• Less staff to unlock doors for events, because now they are scheduled by one person
• Licensing and installation costs are pricey

Incentivized

• Over 300,000 password change/reset calls avoided to the helpdesk annually.
• 1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams.
• Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance.

Incentivized