What users are saying about
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Top Rated
3061 Ratings
5 Ratings
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Score 8 out of 100

Salesforce

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Top Rated
3061 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    Aviso Insights

    Feature Set Not Supported
    N/A
    8.0

    Salesforce

    80%
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.3
    83%
    187 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    179 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    148 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.4
    84%
    183 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.6
    76%
    172 Ratings

    Contract management

    N/A
    0 Ratings
    7.8
    78%
    145 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.6
    76%
    137 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.1
    81%
    158 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.0
    80%
    130 Ratings

    Customer Service & Support

    Aviso Insights

    Feature Set Not Supported
    N/A
    8.6

    Salesforce

    86%
    Salesforce.com ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    56 Ratings

    Call center management

    N/A
    0 Ratings
    8.4
    84%
    42 Ratings

    Help desk management

    N/A
    0 Ratings
    8.3
    83%
    46 Ratings

    Marketing Automation

    Aviso Insights

    Feature Set Not Supported
    N/A
    8.0

    Salesforce

    80%
    Salesforce.com ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.2
    82%
    170 Ratings

    Email marketing

    N/A
    0 Ratings
    7.9
    79%
    144 Ratings

    CRM Project Management

    Aviso Insights

    Feature Set Not Supported
    N/A
    7.5

    Salesforce

    75%
    Salesforce.com ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.7
    77%
    162 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    6.7
    67%
    37 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    126 Ratings

    CRM Reporting & Analytics

    Aviso Insights

    Feature Set Not Supported
    N/A
    8.1

    Salesforce

    81%
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    159 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.2
    82%
    175 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.3
    83%
    183 Ratings

    Customization

    Aviso Insights

    Feature Set Not Supported
    N/A
    8.2

    Salesforce

    82%
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.3
    83%
    175 Ratings

    Custom objects

    N/A
    0 Ratings
    8.4
    84%
    167 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.0
    80%
    127 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.1
    81%
    147 Ratings

    Security

    Aviso Insights

    Feature Set Not Supported
    N/A
    8.6

    Salesforce

    86%
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.6
    86%
    145 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.6
    86%
    138 Ratings

    Social CRM

    Aviso Insights

    Feature Set Not Supported
    N/A
    8.0

    Salesforce

    80%
    Salesforce.com ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.9
    79%
    117 Ratings

    Social engagement

    N/A
    0 Ratings
    8.1
    81%
    114 Ratings

    Integrations with 3rd-party Software

    Aviso Insights

    Feature Set Not Supported
    N/A
    8.0

    Salesforce

    80%
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.0
    80%
    151 Ratings

    Compensation management

    N/A
    0 Ratings
    8.0
    80%
    102 Ratings

    Platform

    Aviso Insights

    Feature Set Not Supported
    N/A
    8.1

    Salesforce

    81%
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.1
    81%
    160 Ratings

    Attribute Ratings

    • Aviso Insights is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.9

    Aviso Insights

    99%
    2 Ratings
    7.8

    Salesforce

    78%
    304 Ratings

    Likelihood to Renew

    Aviso Insights

    N/A
    0 Ratings
    9.4

    Salesforce

    94%
    49 Ratings

    Usability

    Aviso Insights

    N/A
    0 Ratings
    8.2

    Salesforce

    82%
    93 Ratings

    Availability

    Aviso Insights

    N/A
    0 Ratings
    9.8

    Salesforce

    98%
    54 Ratings

    Performance

    Aviso Insights

    N/A
    0 Ratings
    9.0

    Salesforce

    90%
    36 Ratings

    Support Rating

    Aviso Insights

    N/A
    0 Ratings
    7.8

    Salesforce

    78%
    120 Ratings

    In-Person Training

    Aviso Insights

    N/A
    0 Ratings
    7.9

    Salesforce

    79%
    11 Ratings

    Online Training

    Aviso Insights

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    15 Ratings

    Implementation Rating

    Aviso Insights

    N/A
    0 Ratings
    9.4

    Salesforce

    94%
    32 Ratings

    Configurability

    Aviso Insights

    N/A
    0 Ratings
    10.0

    Salesforce

    100%
    2 Ratings

    Contract Terms and Pricing Model

    Aviso Insights

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    10 Ratings

    Product Scalability

    Aviso Insights

    N/A
    0 Ratings
    10.0

    Salesforce

    100%
    2 Ratings

    Professional Services

    Aviso Insights

    N/A
    0 Ratings
    9.3

    Salesforce

    93%
    8 Ratings

    Likelihood to Recommend

    Aviso

    It is great if you are working in a sales environment where you need to keep track of your deals and sales pipeline. It's not an application for a company that only has a small sales force, where deals can be tracked manually.
    Read full review

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Read full review

    Pros

    Aviso

    • Predictions
    • Trending
    • Snapshots
    Read full review

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Read full review

    Cons

    Aviso

    • It would be great if we are able to customize it fully, there is more information from our CRM that we can use to have more insights on our pipeline reviews.
    Read full review

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Read full review

    Pricing Details

    Aviso Insights

    Starting Price

    Editions & Modules

    Aviso Insights editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Salesforce

      Starting Price

      $25 per month

      Editions & Modules

      Salesforce editions and modules pricing
      EditionModules
      Essentials$25.001
      Professional$75.002
      Enterprise$150.003
      Unlimited$300.004

      Footnotes

      1. Per User/Per Month
      2. Per User/Per Month
      3. Per User/Per Month
      4. Per user/Per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Aviso

      No answers on this topic

      Salesforce

      While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
      Read full review

      Usability

      Aviso

      No answers on this topic

      Salesforce

      Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
      Read full review

      Reliability and Availability

      Aviso

      No answers on this topic

      Salesforce

      Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
      Read full review

      Performance

      Aviso

      No answers on this topic

      Salesforce

      Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
      Points per Salesforce -
      1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
      2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
      3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
      4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
      5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
      6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
      7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
      8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
      9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
      Read full review

      Support Rating

      Aviso

      No answers on this topic

      Salesforce

      Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
      Read full review

      In-Person Training

      Aviso

      No answers on this topic

      Salesforce

      I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

      I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
      Read full review

      Online Training

      Aviso

      No answers on this topic

      Salesforce

      I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

      We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
      Read full review

      Implementation Rating

      Aviso

      No answers on this topic

      Salesforce

      Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
      Read full review

      Alternatives Considered

      Aviso

      We were using Aviso and were approached by Clari. We reviewed Clari and went through a POC but still decided to stay with Aviso due to their flexibility in working with the data from Salesforce. Clari required us to create specific fields within Salesforce in order to push the data into the application. Whereas with Aviso, it did not matter what Salesforce object the data was on, they were able to pull the data in to the application without any customization in Salesforce itself.
      Read full review

      Salesforce

      When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
      Read full review

      Contract Terms and Pricing Model

      Aviso

      No answers on this topic

      Salesforce

      The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
      Read full review

      Scalability

      Aviso

      No answers on this topic

      Salesforce

      I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
      Read full review

      Professional Services

      Aviso

      No answers on this topic

      Salesforce

      Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
      Read full review

      Return on Investment

      Aviso

      • Positive impact: better visibility on the stages of our deals, more accurate forecasting of sales numbers.
      • Negative impact: we have another tool to use together with our CRM instead of keeping it all in one place.
      Read full review

      Salesforce

      • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
      • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
      Read full review

      Screenshots

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