What users are saying about
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Top Rated
2749 Ratings
4 Ratings
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Score 9.7 out of 100

Salesforce

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Top Rated
2749 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Aviso Insights

It is great if you are working in a sales environment where you need to keep track of your deals and sales pipeline. It's not an application for a company that only has a small sales force, where deals can be tracked manually.
Dan Ronatay | TrustRadius Reviewer

Salesforce

Salesforce likely isn't going to be your first CRM. However, if you have a Sales team and are looking for a more advanced and possibly customizable way to run your funnel from Sales to Customer Success, you can't go wrong with Salesforce. It truly is the industry standard.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Aviso Insights
Salesforce
7.5
Customer data management / contact management
Aviso Insights
Salesforce
8.1
Workflow management
Aviso Insights
Salesforce
7.5
Territory management
Aviso Insights
Salesforce
7.3
Opportunity management
Aviso Insights
Salesforce
8.0
Integration with email client (e.g., Outlook or Gmail)
Aviso Insights
Salesforce
6.8
Contract management
Aviso Insights
Salesforce
7.4
Quote & order management
Aviso Insights
Salesforce
7.4
Interaction tracking
Aviso Insights
Salesforce
7.7
Channel / partner relationship management
Aviso Insights
Salesforce
7.5

Customer Service & Support

Aviso Insights
Salesforce
8.5
Case management
Aviso Insights
Salesforce
9.0
Call center management
Aviso Insights
Salesforce
8.4
Help desk management
Aviso Insights
Salesforce
8.3

Marketing Automation

Aviso Insights
Salesforce
7.5
Lead management
Aviso Insights
Salesforce
7.7
Email marketing
Aviso Insights
Salesforce
7.3

CRM Project Management

Aviso Insights
Salesforce
7.2
Task management
Aviso Insights
Salesforce
7.1
Billing and invoicing management
Aviso Insights
Salesforce
6.7
Reporting
Aviso Insights
Salesforce
7.7

CRM Reporting & Analytics

Aviso Insights
Salesforce
8.1
Forecasting
Aviso Insights
Salesforce
7.8
Pipeline visualization
Aviso Insights
Salesforce
8.1
Customizable reports
Aviso Insights
Salesforce
8.3

Customization

Aviso Insights
Salesforce
7.9
Custom fields
Aviso Insights
Salesforce
8.3
Custom objects
Aviso Insights
Salesforce
7.9
Scripting environment
Aviso Insights
Salesforce
7.5
API for custom integration
Aviso Insights
Salesforce
8.0

Security

Aviso Insights
Salesforce
8.3
Single sign-on capability
Aviso Insights
Salesforce
8.0
Role-based user permissions
Aviso Insights
Salesforce
8.5

Social CRM

Aviso Insights
Salesforce
7.1
Social data
Aviso Insights
Salesforce
7.0
Social engagement
Aviso Insights
Salesforce
7.2

Integrations with 3rd-party Software

Aviso Insights
Salesforce
7.5
Marketing automation
Aviso Insights
Salesforce
7.5
Compensation management
Aviso Insights
Salesforce
7.5

Platform

Aviso Insights
Salesforce
7.3
Mobile access
Aviso Insights
Salesforce
7.3

Pros

Aviso Insights

  • Predictions
  • Trending
  • Snapshots
Katherine H. | TrustRadius Reviewer

Salesforce

  • Automation: The ability to streamline complex processes is a nice benefit of the platform. It can become an amazing time-saver.
  • User Management and Creation, one initial profile and role setups are complete, is really simple and very quick.
  • Reporting, once your customization is complete, is very easy to build and export for whatever data visualizations you may need.
Kurt Johansen | TrustRadius Reviewer

Cons

Aviso Insights

  • It would be great if we are able to customize it fully, there is more information from our CRM that we can use to have more insights on our pipeline reviews.
Dan Ronatay | TrustRadius Reviewer

Salesforce

  • Sales Cloud is heavy software which needs much time for launching.
  • Also many times I find difficulty in searching for the right tool because there are so many features available so they need to place in well-organized categories
  • It is expensive software and only large companies could purchase it conveniently.
Kelly Cokorudy | TrustRadius Reviewer

Likelihood to Renew

Aviso Insights

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Aviso Insights

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.4
Based on 63 answers
[Salesforce.com] provides an ease of use from two different perspectives. If you're an administrator of the platform, it is easy to navigate and go through the set up process. They focus on a clicks not code mentality, but if you have to customize your [Salesforce.com] instance through code, it's also easy for developers to develop directly in the platform. As for the end-user experience, they've come a long way with Salesforce Lightning and the ability to navigate between records and tables. The only slight negative is that it can be a bit cumbersome to fully customize the UI due to the way the metadata is currently set up.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Aviso Insights

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

Aviso Insights

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Aviso Insights

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.1
Based on 90 answers
I gave this rating because I do not deal with SFDC support. That is the function of our Salesopps person. Last week though, it was incredibly frustrating that the site was undergoing maintenance in the middle of the day. It was very disruptive to the entire team and we lost about 2 hours of productivity. Make the hours that it will be down during the night so people don't lose time in their workday.
Anonymous | TrustRadius Reviewer

In-Person Training

Aviso Insights

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

Aviso Insights

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

Aviso Insights

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aviso Insights

We were using Aviso and were approached by Clari. We reviewed Clari and went through a POC but still decided to stay with Aviso due to their flexibility in working with the data from Salesforce. Clari required us to create specific fields within Salesforce in order to push the data into the application. Whereas with Aviso, it did not matter what Salesforce object the data was on, they were able to pull the data in to the application without any customization in Salesforce itself.
Katherine H. | TrustRadius Reviewer

Salesforce

Salesforce met our needs at the time of implementation. We liked that it was hosted in the cloud and could be customized for our needs.
However, we are in the process of moving from Salesforce to Microsoft Dynamics as the Salesforce solutions are too costly for how it is being used and its frequency of use. There was a steep learning curve that was needed to implement the customizations of the Salesforce solutions we implemented.
Anonymous | TrustRadius Reviewer

Scalability

Aviso Insights

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

Aviso Insights

  • Positive impact: better visibility on the stages of our deals, more accurate forecasting of sales numbers.
  • Negative impact: we have another tool to use together with our CRM instead of keeping it all in one place.
Dan Ronatay | TrustRadius Reviewer

Salesforce

  • It's had a positive return for the company in that they can dive into individual rep accounts to improve the quality of conversations about opportunities
  • The reporting and analytics it provide have been positive and allow the company to better forecast, improving the ability to properly budget and plan
  • Salesforce requires a certain level of expertise on staff, so in addition to the cost of Salesforce there are payroll and training expenses required
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

Aviso Insights

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aviso Insights Editions & Modules

Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aviso Insights
9.9
Salesforce
7.8

Likelihood to Renew

Aviso Insights
Salesforce
10.0

Usability

Aviso Insights
Salesforce
7.4

Reliability and Availability

Aviso Insights
Salesforce
9.8

Performance

Aviso Insights
Salesforce
9.0

Support Rating

Aviso Insights
Salesforce
7.1

In-Person Training

Aviso Insights
Salesforce
7.9

Online Training

Aviso Insights
Salesforce
9.1

Implementation Rating

Aviso Insights
Salesforce
9.4

Scalability

Aviso Insights
Salesforce
10.0

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