What users are saying about
4 Ratings
Top Rated
33 Ratings
4 Ratings
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Score 10 out of 100
Top Rated
33 Ratings
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Score 9 out of 100

Attribute Ratings

  • Awardco is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

10.0

Awardco

100%
2 Ratings
9.2

Medallia

92%
21 Ratings

Usability

Awardco

N/A
0 Ratings
9.1

Medallia

91%
2 Ratings

Support Rating

7.5

Awardco

75%
2 Ratings
7.3

Medallia

73%
2 Ratings

Likelihood to Recommend

Awardco

Awardco has something for everyone. I have employees in a variety of age groups and some want to travel, some want a tangible item, and others feel like they don't really need/want anything so they choose a gift card so they can use it how and when they choose. Awardco allows that flexibility. Also, if the individual isn't ready to make a selection right away, they can save their points to use at a later time. If an individual would like to select an item larger than their award amount, they are not able to add dollars to their personal account, which may cause some frustration to an individual.
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Medallia

Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
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Pros

Awardco

  • Every employee has an account.
  • There are multiple ways to use your points.
  • All points are stored in one place & easy to find.
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Medallia

  • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
  • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
  • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
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Cons

Awardco

  • I would like the system to be able to send email notifications to more than the employee and the HR Manager. It would be great if we could include the manager and the GM as well. Now I just forward the message to the others.
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Medallia

  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
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Pricing Details

Awardco

Starting Price

$0 Recognition program needs

Editions & Modules

Awardco editions and modules pricing
EditionModules
Awardco EnterpriseVaries1

Footnotes

  1. Recognition program needs

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Awardco Enterprise is priced fairly depending on your recognition program needs, and is often much lower than the industry standard. Our previous customers have found that they can use a portion of their previous recognition budget to implement and utilize Awardco, and the rest of the funds can be directed immediately back to their employees, thus rewarding them even more than before.

Medallia

Starting Price

Editions & Modules

Medallia editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Usability

    Awardco

    No answers on this topic

    Medallia

    Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
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    Support Rating

    Awardco

    I am giving a "middle of the road" rating of 5 because I don't have experience with Awardco support. I have never had to reach out to the support team for anything, so I don't have any substantial feedback in this particular area. The program is so easy to use, so I've never needed to contact the support team.
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    Medallia

    Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
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    Alternatives Considered

    Awardco

    I have only used a few other award programs and selections have been extremely limited. There is nothing worse than receiving a catalog with 10-15 items to choose from and you don't really want any of the items. It is even worse when the company spends two to three times the cost on a gift that can be purchased elsewhere for much, much less. The employee has an idea how much something costs and as a result feels like the company didn't appreciate them by giving an inexpensive gift. Awardco gifts are dollar for dollar.
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    Medallia

    Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
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    Return on Investment

    Awardco

    • We are a company that thrives on competition & rewards. Awardco has helped us simplify that rewards process, and it's much easier for us as we create competition prizes.
    • Our employees are much more engaged in the competitions because they know they will win points that can be used on just about anything.
    • Since we've started using Awardco we have hit record numbers in sales in a month.
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    Medallia

    • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
    • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
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    Screenshots

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