What users are saying about
3 Ratings
18 Ratings
3 Ratings
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Score 10 out of 100
18 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Awardco

Awardco has something for everyone. I have employees in a variety of age groups and some want to travel, some want a tangible item, and others feel like they don't really need/want anything so they choose a gift card so they can use it how and when they choose. Awardco allows that flexibility. Also, if the individual isn't ready to make a selection right away, they can save their points to use at a later time. If an individual would like to select an item larger than their award amount, they are not able to add dollars to their personal account, which may cause some frustration to an individual.
Anonymous | TrustRadius Reviewer

Medallia

Any customer service industry would benefit from implementing Medallia. This is your one-stop-shop for everything surveying and data analytics. I have personally seen this successfully implemented in both software companies and retail. Medallia offers multiple integration options to create connected applications in your business. This is designed as an enterprise solution, smaller businesses may find it difficult to justify the cost.
Anonymous | TrustRadius Reviewer

Pros

Awardco

  • Allows users to save rewards they're interested in.
  • Notifies you when your item has been shipped and keeps you up to date on location.
  • Diversity of awards available.
Barbara Slay | TrustRadius Reviewer

Medallia

  • Integration with Salesforce: Medallia can be fully integrated with Salesforce or other CRM systems with all the data in both places and Account Managers/Sales, CSM's, Support, Onboarding, executives, etc., never have to leave SF and they have a Dashboard in SF tailored to their role. All data is available in real-time.
  • Closed loop: Great closed-loop where alerts are sent out to the right person in real time if there is a detractor or dissatisfied customer. This means you can contact the customer within 24 hours, which wows your customers and makes it easy to move to customers from a Detractor to a Promoter.
  • Actionable insights: Medallia has amazing dashboards, that give you the data you need along with text analytics to make changes based on your customer needs, pain points and trends. It gives you all the tools you need to take the right actions to improve you customer experience and the bottom-line.
Noomi Codon | TrustRadius Reviewer

Cons

Awardco

  • I would love if I could award points as a manager.
  • Ordering Amazon products directly from the Awardco site does not come with tracking for your items.
  • The products ordered directly from the Awardco site take a really long time to arrive at your home.
Marquis C. Brantley | TrustRadius Reviewer

Medallia

  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
Anonymous | TrustRadius Reviewer

Usability

Awardco

No score
No answers yet
No answers on this topic

Medallia

Medallia 10.0
Based on 1 answer
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Anonymous | TrustRadius Reviewer

Support Rating

Awardco

Awardco 8.3
Based on 3 answers
Someone has always been available when I reach out or they will call me back in less than 24 hours if they aren't available when I call. If I have an urgent need to reach someone, there is always someone who is willing to help in the absence of my primary contact.
Anonymous | TrustRadius Reviewer

Medallia

Medallia 10.0
Based on 1 answer
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Awardco

In the past, we have used sites like Coupa to order products & prizes for employees who we want to reward or who have earned prizes during competitions. We enjoyed the program, but there were many steps involved & many layers to go through. It was a time-consuming process to reward an employee, but now we don't spend any time at all on things like this since every employee has their own Awardco account.
Marquis C. Brantley | TrustRadius Reviewer

Medallia

If you have a very large business with multiple outlets, Medallia is a reasonable choice to make because of the major scalability and the vast amounts of data you can collect. If you are a small, one-off, or independent business, it can be very costly and not all of the tools are necessary for you. I do not like the user experience or report visualizations as much as the reports on Revinate and TrustYou. Revinate is my favorite of the three so far.
Emily Penfold Dailey | TrustRadius Reviewer

Return on Investment

Awardco

  • Has fixed the employee complaint of more award diversity.
  • Has allowed for HR to award year of service awards virtually.
Barbara Slay | TrustRadius Reviewer

Medallia

  • You have full visibility into what your customers are thinking on a wide spectrum, allowing you to get out of specific anecdotes and really determine your strengths and weaknesses.
  • You'll be able to make your customers feel more valued in asking for their feedback in improving, adding another layer of positive to the customer experience.
  • Medallia will help your employees learn what they're doing well and where they can get better, automatically helping to keep all of your employees continuously improve.
Andrew Mishler | TrustRadius Reviewer

Screenshots

Pricing Details

Awardco

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Awardco Editions & Modules

Edition
Awardco ProfessionalFree1
Awardco EnterpriseVaries2
  1. Under 100 users
  2. Recognition program needs
Additional Pricing Details
Awardco Enterprise is priced fairly depending on your recognition program needs, and is often much lower than the industry standard. Our previous customers have found that they can use a portion of their previous recognition budget to implement and utilize Awardco, and the rest of the funds can be directed immediately back to their employees, thus rewarding them even more than before.

Medallia

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Medallia Editions & Modules

Additional Pricing Details

Add comparison