What users are saying about
85 Ratings
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Score 8.5 out of 100
32 Ratings
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Score 8 out of 100

Likelihood to Recommend

AWeber

AWeber is best suited for small to midsized B2B companies and smaller ecommerce suppliers who don't have huge mailing lists (20,000 or fewer subscribers) and don't need sophisticated automation sequences or personalization. Because of its pricing model (based on subscribers, but no limit on emails) it's great for vendors who do multiple mailings each month but to a reasonably small list. Larger companies will likely look for a more sophisticated offering or bring this in-house with marketing automation software.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

AWeber
8.4
Pega Customer Decision Hub
WYSIWYG email editor
AWeber
8.8
Pega Customer Decision Hub
A/B testing
AWeber
6.2
Pega Customer Decision Hub
Mobile optimization
AWeber
8.5
Pega Customer Decision Hub
Email deliverability reporting
AWeber
9.8
Pega Customer Decision Hub
List management
AWeber
8.8
Pega Customer Decision Hub
Triggered drip sequences
AWeber
8.3
Pega Customer Decision Hub

Reporting & Analytics

AWeber
8.6
Pega Customer Decision Hub
Dashboards
AWeber
8.7
Pega Customer Decision Hub
Standard reports
AWeber
8.8
Pega Customer Decision Hub
Custom reports
AWeber
8.2
Pega Customer Decision Hub

Sales Force Automation

AWeber
Pega Customer Decision Hub
7.6
Customer data management / contact management
AWeber
Pega Customer Decision Hub
7.0
Workflow management
AWeber
Pega Customer Decision Hub
8.0
Territory management
AWeber
Pega Customer Decision Hub
6.5
Opportunity management
AWeber
Pega Customer Decision Hub
8.0
Integration with email client (e.g., Outlook or Gmail)
AWeber
Pega Customer Decision Hub
7.3
Interaction tracking
AWeber
Pega Customer Decision Hub
9.0

Customer Service & Support

AWeber
Pega Customer Decision Hub
8.7
Case management
AWeber
Pega Customer Decision Hub
9.0
Call center management
AWeber
Pega Customer Decision Hub
9.0
Help desk management
AWeber
Pega Customer Decision Hub
8.2

Marketing Automation

AWeber
Pega Customer Decision Hub
8.0
Lead management
AWeber
Pega Customer Decision Hub
8.0
Email marketing
AWeber
Pega Customer Decision Hub
8.0

CRM Project Management

AWeber
Pega Customer Decision Hub
8.0
Task management
AWeber
Pega Customer Decision Hub
8.4
Reporting
AWeber
Pega Customer Decision Hub
7.7

CRM Reporting & Analytics

AWeber
Pega Customer Decision Hub
8.0
Pipeline visualization
AWeber
Pega Customer Decision Hub
8.1
Customizable reports
AWeber
Pega Customer Decision Hub
8.0

Customization

AWeber
Pega Customer Decision Hub
7.7
Custom fields
AWeber
Pega Customer Decision Hub
8.0
Custom objects
AWeber
Pega Customer Decision Hub
8.0
Scripting environment
AWeber
Pega Customer Decision Hub
8.0
API for custom integration
AWeber
Pega Customer Decision Hub
7.0

Security

AWeber
Pega Customer Decision Hub
8.0
Single sign-on capability
AWeber
Pega Customer Decision Hub
8.0
Role-based user permissions
AWeber
Pega Customer Decision Hub
8.0

Social CRM

AWeber
Pega Customer Decision Hub
7.7
Social data
AWeber
Pega Customer Decision Hub
7.8
Social engagement
AWeber
Pega Customer Decision Hub
7.5

Integrations with 3rd-party Software

AWeber
Pega Customer Decision Hub
7.0
Marketing automation
AWeber
Pega Customer Decision Hub
7.0

Platform

AWeber
Pega Customer Decision Hub
8.2
Mobile access
AWeber
Pega Customer Decision Hub
8.2

Pros

AWeber

  • Aweber manages mailing lists particularly well. By this I mean that it handles subscribe and unsubscribe requests automatically, so you never have to worry about annoying people by accidentally sending them information they opted out of.
  • Aweber provides reliable scheduling of messages. This works for newsletters that you want to write and schedule in advance as well as auto-responder sequences that you create for a specific campaign. It also connects directly to your blog and social media profiles so that you can post in one location and have it show up on all your profiles. That's really handy!
  • Aweber provides detailed analytics for all of your broadcasted messages without overcomplicating things. You can easily see who received, opened, and clicked the links within your messages, so that you can consistently refine your marketing efforts.
  • Aweber is also affordable. Some mailing list applications cost an arm and leg, but Aweber can easily fit into just about any budget. It's reasonable cost also allows it to pay for itself very quickly.
Greg Dungan | TrustRadius Reviewer

Pega Customer Decision Hub

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

AWeber

  • Aweber's drag and drop email designer could be a little easier to use.
  • It is difficult to design templates for the casual user, they almost always need help.
  • The user interface is a little friendlier to a techy than a noobie. MailChimp is much easier to use but I would NEVER recommend MailChimp for serious marketers.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Likelihood to Renew

AWeber

AWeber 6.8
Based on 6 answers
AWeber is easy and intuitive for me use. I really like the simplicity and the structure of the work flow as it saves me time. AWeber also integrates with all the other programs, systems and gateways that I use on a daily basis (WordPress, Paypal, LeadPages, Facebook and more) and if I have any questions or have trouble the AWeber customer service technicians are very helpful.
Nichol Skaggs | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Usability

AWeber

AWeber 7.3
Based on 2 answers
See previous answers ... the design / customization interface could be more intuitive and elegant .. for example, for me it has been difficult to easily figure out how to place pictures / images to the right, left or center of text.
Yvonne Herbst | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Support Rating

AWeber

AWeber 9.1
Based on 2 answers
I have always received prompt phone or live chat support that has resolved my issues on the first call in a competent, knowledgeable and friendly manner. By contrast MailChimp offers no live chat or phone support; they only offer email support and the response time for MailChimp is slow by comparison to AWeber.
Yvonne Herbst | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Alternatives Considered

AWeber

AWeber is exact in between of Eloqua and Mailchimp. It has more options and functionality then Mail chimp, but it is lighter (not as coding heavy) than Eloqua. This is a good fit if you are in the walk phase of your email strategy and have a database under 2MM
coll kirk | TrustRadius Reviewer

Pega Customer Decision Hub

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

AWeber

  • If the campaign is well designed in the first place, ROI is immediate.
  • Occasionally, when we do test runs, we find AWeber can even show us ways we can make our campaign even better, or catch something we had not foreseen.
Jackie Bassett | TrustRadius Reviewer

Pega Customer Decision Hub

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

AWeber

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

AWeber Editions & Modules

Edition
AWeber Free$01
AWeber Pro$16.152
  1. Up to 500 subscribers & 3,000 email sends per month
  2. per month
Additional Pricing Details
AWeber offers a free plan up to 500 subscribers and 3,000 email sends per month. Pricing for the Pro Plan is determined based on the total number of subscribers in your account. Pricing starts as low as $19/mo. Additional savings are available by paying quarterly or annually.

Pega Customer Decision Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Decision Hub Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AWeber
8.9
Pega Customer Decision Hub
8.0

Likelihood to Renew

AWeber
6.8
Pega Customer Decision Hub

Usability

AWeber
7.3
Pega Customer Decision Hub

Support Rating

AWeber
9.1
Pega Customer Decision Hub

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