AWS Backup vs. Backupify

There is a cost involved with data retrieval. AWS Backup is truly that, a backup. If you need to access this data on a regular basis, there are better options out there. For long term, just in case incremental backups, AWS [Backup] checks all the boxes. Just set it up, start your backups, and rest assured your data is safe.

Incentivized

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

• Backups - it's what it does.

Incentivized

• Restoration of files/emails.
• Searchable.
• Restore to another user.

Incentivized

• Not so easy to use
• A little pricey
• The backup is in the cloud; make sure to keep an offline backup (the problem of all of this kind of solution)

Incentivized

• Improved UI.
• Improved Wizard to start initial sync.
• Improved search.

Incentivized

Very easy to use and is as plug and play as you can get. There are configuration options for multiple schemas that best fits your organization.

Incentivized

Support for AWS Backup is by Amazon itself so it is solid as always. If you have a business or higher level support plan you'll have no trouble getting engineers or other staff on the job to help you with whatever comes up.

Incentivized

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

Incentivized

Being an AWS service, AWS Backup integrates in a native way with other AWS services, providing an easy way to backup those services. Being able to create separate backup plans that meet specific business and regulatory compliance requirements provides us with capabilities to face auditing processes.

Incentivized

The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

• Being able to offer live hot storage in the cloud for production environments allows me to get more people in the creative space with vast demand for speed.
• Great integration with all my hardware, firewall and backup software was great.
• Being able to network path my files like a native drive to my computer from the cloud made the designer not complain so much able learning new stuff.

Incentivized

• Inexpensive cost for the peace of mind.

Incentivized